Atera vs Auvik Comparison

Overview

Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much more!...

Auvik’s cloud-based network management software automates and simplifies complex and time-consuming network tasks through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$79.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$150.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

87

54

5

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.7

(63)

5

4

3

2

1

45

17

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly.
Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations.
Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.

Pros

The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding.
Dives pretty deep and can do some amazing monitoring and scanning into networks. Definitely can help with looking into networks for basics and the intricacies for almost everything you're looking for.
I had it running in about 20 minutes. I really love the searching capabilities they have you can find anything with a simple name or part of a name to help you navigate to any device or link quickly.

Cons

The lack of a mobile device app. Inability to have down servers create notifications until they check back in.
Will the features for automation were there, I found that the agent constantly stopped checking in and also the admin portal was sluggish.
There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.

Cons

In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors.
Found out after the fact that we were being charged for every switch discovered at the moment of discovery, but only wanted to manage core devices. The issue was worked out, but it took time.
Portal is a bit slow to load, no native Hyper-V collector, a little complicated for learning how to administer, unable to embed or download visual map.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features33
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Assessment Management
  • Auditing
  • Authentication
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Billable Hours Tracking
  • Business Analysis
  • Chat
  • Configurable Workflow
  • Configuration Management
  • Customer Accounts
  • Customizable Branding
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Escalation Management
  • Event Logs
  • File Transfer
  • Historical Analysis
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Monitoring
  • Multiple User Accounts
  • Patch Management
  • Performance Reports
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Remote Control
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Server Monitoring
  • Summary Reports
  • Support Ticket Management
  • Third Party Integration
  • Two-Factor Authentication
  • Uptime Monitoring
  • Visual Analytics
  • Total features24
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Assessment Management
  • Auditing
  • Authentication
  • Automated Billing
  • Automatic Backup
  • Automatic Notifications
  • Billable Hours Tracking
  • Business Analysis
  • Chat
  • Configurable Workflow
  • Configuration Management
  • Customer Accounts
  • Customizable Branding
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Escalation Management
  • Event Logs
  • File Transfer
  • Historical Analysis
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Monitoring
  • Multiple User Accounts
  • Patch Management
  • Performance Reports
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Remote Access
  • Remote Control
  • Remote Monitoring
  • Reporting & Statistics
  • Role-Based Permissions
  • SLA Management
  • Server Monitoring
  • Summary Reports
  • Support Ticket Management
  • Third Party Integration
  • Two-Factor Authentication
  • Uptime Monitoring
  • Visual Analytics

Integrations

  • Total integrations10
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations14
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Atera vs. Auvik

See how Atera and Auvik stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.