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Atera vs Computicate PSA Comparison

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Overview

Category Leaders

Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much more!...

Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

79

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

139

68

5

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.7

5

4

3

2

1

4

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.

TM

Ted M.

It's a great and easy tool, just a few more features and will be perfect.

TE

Tamer E.

And then quickly help the customer. We are very satisfied with the product and all the new additions to come.

JM

Jaïd M.

Pros

Not enoughreviews yet

Cons

Support was unable to explain, poor "documentation" No go.

GC

Glen C.

I still find the patching and scripting tools to be a bit of a bother.

RD

Robert D.

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches.

KM

Kevin M.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features131
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CPU Monitoring
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Email Management
  • Email Monitoring
  • Employee Management
  • Event Logs
  • File Sharing
  • File Transfer
  • Financial Management
  • For MSPs
  • Gantt/Timeline View
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Threshold Alerts
  • Time & Expense Tracking
  • Timesheet Management
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Vendor Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management
  • Total features61
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Bandwidth Monitoring
  • Baseline Manager
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CPU Monitoring
  • CRM
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Email Management
  • Email Monitoring
  • Employee Management
  • Event Logs
  • File Sharing
  • File Transfer
  • Financial Management
  • For MSPs
  • Gantt/Timeline View
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Proposal Generation
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Release Management
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Threshold Alerts
  • Time & Expense Tracking
  • Timesheet Management
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Vendor Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations22
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations13
  • Asana
  • Box
  • Datadog
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk