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Atera vs LogMeIn Central Comparison

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Overview

Category Leaders

Atera is an all-in-one platform that enables IT professionals to gain access, visibility, and control over all their networks...

GoTo Central is an endpoint management solution which helps IT professionals to monitor, manage, and secure their organization's...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

99

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

46

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

346

5

4

3

2

1

228

102

8

6

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

324

5

4

3

2

1

195

102

21

6

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

That gets to be really useful for mundane things like disks getting full and memory getting full. The community shared scripts are great to copy and improve on.
The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.
It's a great and easy tool, just a few more features and will be perfect.

Pros

It's really good at adapting to internet speeds, and it truly feels like you are sitting in front of the computer that you're trying to control. All of the restart options are also really nice.
How you can list all your equipment you need and save them to your users. It's fantastic when you are dealing with more than 100 computers remotely.
If you need a reliable, dependable, great support if you need them I would highly recommend LogMeIn.

Cons

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software).
Support was unable to explain, poor "documentation" No go.
I still find the patching and scripting tools to be a bit of a bother.

Cons

The only thing I don't like about log me in, is that I worry someone in the office can see me accessing my screen while not there.
Sometimes if an area of one of the participants have a slow or shaky internet connection, it makes it difficult to interact with one another on-line.
I ended up in this situation many times and found it a bit frustrating. I understand the security aspect of it.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features134
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavioral Analytics
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Email Management
  • Email Monitoring
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Threshold Alerts
  • Time & Expense Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Workflow Configuration
  • Workflow Management
  • Total features62
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Backup and Recovery
  • Bandwidth Monitoring
  • Baseline Manager
  • Behavioral Analytics
  • Billable Items Tracking
  • Billing & Invoicing
  • CMDB
  • CPU Monitoring
  • CRM
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Document Management
  • Document Storage
  • Email Management
  • Email Monitoring
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • File Sharing
  • File Transfer
  • For MSPs
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Internet Usage Monitoring
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Live Chat
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Device Management
  • Monitoring
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Problem Management
  • Process/Workflow Automation
  • Project Management
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Session Transfer
  • Simple Network Management Protocol (SNMP)
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Threshold Alerts
  • Time & Expense Tracking
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations26
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrations7
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • HubSpot CRM
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

CB
AvatarImg

Chris B.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Atera logo

Atera

MY IT GUY Enterprises Review

Reviewed 3 years ago

I really enjoy this product.

Pros

I like that it is cheap and highly functional. I really enjoy using it and have referred others.

Cons

I would like to have a bit better alerting. I would also like a better dashboard, kinda like logmein so I can see everything at a glance.

Vendor response

Thank you for the kind words, Chris! We are making it a focal point to streamline the user experience more, which includes the dashboard.

AvatarImg
AvatarImg

Brittany N.

Government Administration, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Atera logo

Atera

My thoughts on using Atera

Reviewed 3 years ago

Remote access and recovery management are the key benefits that we have gained.

Pros

I highly appreciate that Atera gives me the ability to handle invoicingand backup data in a central location.

Cons

The cost billed per feature is highly expensive compared to other alternative programs available in the market.

AvatarImg
AvatarImg

Adam B.

Public Safety, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Atera logo

Atera

Been instrumental in my business

Reviewed 5 years ago
Pros

I utilize almost everything they offer. It is wonderful to have a central dashboard to check statuses of my clients.

Cons

They don't offer Mac support on all plans.

UH
AvatarImg

Uri H.

Computer Networking, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Atera logo

Atera

usage of atera Alpha Control

Reviewed 8 years ago

excellent system for Integrators working with multiple sites, and diverse operating systems. I concentrated my entire operation in one single interface which allows me to manage, monitor, and support all my customers, wether they are in a domain, workgroup, offsite or abroad. I can track all the CRM tickest and can produce profitabiliy reports in order to know which contratcts are worth keeping, and which customers are more trouble then profit.

Pros

central management, easy interface, total control over servers and workstations, ability to produce real time reports, management of CRM tickets.

Cons

a little slow in response at times

TP
AvatarImg

Tim P.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Atera logo

Atera

Great all-in-one integrated MSP/RMM service

Reviewed a year ago

I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Pros

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Cons

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Vendor response

Hi Tim, Thanks for leaving this great review. It is important to hear both what you like about Atera ("flawless integration," the pricing model, all-in-one solution) and where we can improve (Mac agent in the pro subscription, Dutch language available on the platform). We appreciate your valuable insight, and hope that you continue to find Atera is efficient and helps you work the most effectively!