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B2BGateway vs Bandwidth Comparison

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Overview

B2BGateway's fully managed EDI & API Data Connectivity Solutions removes the need to re-key data when exchanging electronic...

Bandwidth offers a suite of API products for businesses and developers wanting to add voice calling, secured 2FA text messaging...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$0.35
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(11)

5

4

3

2

1

7

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

5

4

3

2

1

73

31

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Robust EDI solution with excellent support and a good value.
What I like about the software is that it is easy for everyone to understand.
I think for the most part the user interface is pretty good and easy to navigate. The design is clean and not terribly "clicky.

Pros

This app basically made my summer amazing. While doing my summer trip around europe, I've connected and jammed with a lot of great people thanks for Bandwidth.
Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use.
The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business.

Cons

With B2B I have to email a support ticketing system for anything. There is no contact you can go to which is a problem for some of our trading partners who want a technical EDI person to talk to.
Customer Support takes a frustratingly long time, even for something simple.
Sometimes it takes too long for the production support team to react on the issue. Not always, but this happens from time to time that the response time can be low.

Cons

The application platform must have credentials to access the dashboard API. In addition, the documentation for a single API can easily be very misleading.
I know that passwords need to be changed on a regular basis but not that regularly, sometimes I got lost looking for the information I needed, probably my fault.
Due to the lack of features available, I still subscribe to a couple of other carriers for services that Bandwidth.com does not provide which is unfortunate.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features81
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Auditing
  • Automatic Formatting
  • Automatic Notifications
  • Call Routing
  • Change Order Management
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Customizable Branding
  • Data Connectors
  • Data Filtering
  • Data Format Management
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Database Integration
  • Distribution Management
  • Document Automation
  • Document Generation
  • Document Management
  • Document Templates
  • Drag & Drop Interface
  • ERP Integration
  • Electronic Data Interchange
  • File Transfer
  • Filtered Views
  • IVR / Voice Recognition
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Label Printing
  • Labeling
  • Metadata Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Data Sources
  • Multiple Format Support
  • Order Approval
  • Order Confirmation
  • Order Management
  • Order Processing
  • Order Tracking
  • POS Integration
  • Partner Portal
  • Price Management
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Monitoring
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Reporting & Statistics
  • Requirements Management
  • SMS Integration
  • SOAP notes
  • Sales Integration
  • Sales Orders
  • Self Service Portal
  • Shipping Labels
  • Shipping Management
  • Software Development Kit
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Text to Speech
  • Third Party Integration
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Voice Mail
  • Warehouse Management
  • Work Order Management
  • Workflow Management
  • eCommerce Integration
  • Total features16
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Auditing
  • Automatic Formatting
  • Automatic Notifications
  • Call Routing
  • Change Order Management
  • Chat Transcript
  • Client Portal
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Configuration Management
  • Customizable Branding
  • Data Connectors
  • Data Filtering
  • Data Format Management
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Database Integration
  • Distribution Management
  • Document Automation
  • Document Generation
  • Document Management
  • Document Templates
  • Drag & Drop Interface
  • ERP Integration
  • Electronic Data Interchange
  • File Transfer
  • Filtered Views
  • IVR / Voice Recognition
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Label Printing
  • Labeling
  • Metadata Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Data Sources
  • Multiple Format Support
  • Order Approval
  • Order Confirmation
  • Order Management
  • Order Processing
  • Order Tracking
  • POS Integration
  • Partner Portal
  • Price Management
  • Purchase Order Management
  • QuickBooks Integration
  • Real Time Monitoring
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Reporting & Statistics
  • Requirements Management
  • SMS Integration
  • SOAP notes
  • Sales Integration
  • Sales Orders
  • Self Service Portal
  • Shipping Labels
  • Shipping Management
  • Software Development Kit
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Text to Speech
  • Third Party Integration
  • Two-Factor Authentication
  • User Management
  • Vendor Management
  • Voice Mail
  • Warehouse Management
  • Work Order Management
  • Workflow Management
  • eCommerce Integration

Integrations

  • Total integrations28
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

B2BGateway vs. Bandwidth

See how B2BGateway and Bandwidth stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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