Most popular features of all IT Management apps
25 reviewers had the following to say about Datto Backupify's features:
I use Datto on a daily basis to monitor backups for multiple clients.
Pros
Failures and notifications stick out immediately so they can be addressed right away.
Cons
If screenshot verification's fail, they should automatically try again the next time that a backup is run.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
My company has had a great experience with Datto Remote Management.
Pros
The full functionality for everything from software deployment, patch management, security baselines, etc.
Cons
There is a learning curve to get familiar with the dashboard, however once you see how it all works it makes sense.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We have Backupify on3 org, sales org and 2 service orgs, it work great on the small orgs, but with on our 50 gb data org, backup get cancel all the time, When try to retrieve on backup files it is a nightmare to get the CSV files for daily backup on multiple days (audit purpose).
Overall great product. The company we use as our datto support - are thorough and quick to help when needed. If a backup fails, they immediately contact me to remedy the issue. Having that level of support is a huge piece of mind. Very good product, on site and in the cloud storage.
Pros
Storage size, speed of backups/restores, 3rd party company support who manage our backups/restores.
Cons
Price but can you really put a price on data loss?
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
I enjoy it, it helps us understand if there's multiple issues on a user PC where we can schedule remote support for after hours or recommend replacements.
Pros
An array of software to monitor computers.
Cons
Nagging notifications more than once a day making it seem like certain things are desperate - but they're just warnings.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
The only thing Datto could do better is by adding a better in-app interface to navigate to other machines.
Pros
It comes with built-in scripts for easy installations as well as having a fully functioning remote control feature called Splashtop.
Cons
Datto sometimes has severe memory leaks. This is typically when you are connected to a computer that is no longer online and Datto is still trying to reach it pro-actively using a lot of memory, so far this is the only issue I have run into that recurs.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Overall, I would say that Datto is an acceptable product for system backups, but there are better alternatives.
Pros
Remote management is good.
Cons
The product simply doesn't work as seamlessly as competing products. Support can be hard to work with at times. We have had more backup errors and performance impacts on protected systems then we do with other products.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Pros
They could have paid through the next two or three years with instantly accessible, updated-in-real-time, cloud-based file storage, recovery and security with Datto for what we invoiced them for the job.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Pros
Various ways to share your data through shared links or group permissions setup by the admin.
Cons
Admin visibility can get somewhat confusing as admins cannot see all data stored in accounts created for their employees thus losing some data retention securities along with it.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
I love the ability to manage all of my devices in one place, from running components to patch management. Datto has made my life easier!
Cons
Many many bugs .... The software tends to send the wrong signal and causes problems with determining which jobs have ran and which are scheduled. We are still unable to edit multiple components at once, which causes extreme slowness in day to day tasks.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
When we found files were not showing as expected during browsing or searching of the backups we contacted support. After several back and forth conversations about us using wild-card search or quotes or leaving out dashes and doing a screen share they eventually said that indexing must not be complete, there is no way to know when it will complete and it could take a month or more. At our company we can't wait a month or more in hopes that a file we need to restore will eventually magically show up.
Pros
The software was fairly straight forward to setup and assign licenses for. The setup options were reasonably intuitive.
Cons
Software dashboard showed backups completed successfully, but when we spot checked data there were large amounts of data missing.
Rating breakdown
Time used: Free Trial
Frequency of use: Daily
Likelihood to recommend
Pros
We use this to share a multitude of invoices with people outside of our company. Other products don't allow sharing outside of the organization.
Cons
The syncing isn't always real-time, if you have a few minutes to wait it is fine.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Weekly
Likelihood to recommend
I also find the alerts very useful when a device goes offline.
Pros
Ease of setting up new devices. Quickly making changed that get distributed to all other nodes in the given network. Cloud based is a plus in this instance. I'm typically not a fan of most clound based solutions.
Cons
Quite a bit more pricey that other wireless AP solutions.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Best backup solution I have used. Ease of use in GUI, backup speeds, agent based backup, screenshot verification, cloud mirroring Quick restore times with lots of restore options.
Pros
Ease of agent for servers/devices, appliance portal easy to use, many restore options, cloud mirroring, export to VHD, CHDX, VMD, VMDK or plain file restore through a UNC opath, local virtualization, support, BRM options with 2 free tests per year, their support provides free device upgrades
Cons
Support sometimes doesn't know what you are trying to do, so escalation a little slow,
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
The local backups are very reliable, they do offsite in a way that support can retrieve your data when needed, and the company if very polite and friendly, and will gladly explain why the part you need doesn't work.
Pros
Backups are easy to review and set up.
Cons
Support will routinely close a ticket just saying that they are aware something a feature doesn't work, and they suggest that if you would like them to work as advertised a feature request should be put it.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Datto allows us to sleep at night without worrying about our customers backup. Easy to plan for a disaster and know we are covered
Pros
- Full Image based backup of various Operating Systems, Server and Workstation OS - Robust and Secure Backup Technology to prevent backups from being compromised - Offsite Retention to protect from total onsite disaster - Canadian Data centers to keep confidential data inside the country - Easy to restore full server via bare metal method or virtual hard drive - Tests all backups automatically to make sure they are working and can boot - Can boot of backed up device in the cloud
Cons
Not a whole lot I don't like, it has everything we need Cost can get high for some of devices, however it is worth it
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Datto's greatest strength is ease of management. We manage over 700 individual backups with cloud sync and I believe it is the most efficient solution for managing large quantities of backups.
We were able to switch away from tapes and also get our backups in a secure location so if a major disaster hit we know our data is safe.
Pros
Does everything a good backup service should do. On device on site backups Cloud backups. Able to run environment from the cloud if major disaster hits. Set it and forget it type of system
Cons
Can be kind of expensive but if you want your data protected its worth the price tag.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
To date, while still new to its use, it has been all positive.
Pros
Ease of use is key for a company with a very limited amount of people, in management, who have a technological aptitude.
Cons
Having to go through a 'dealer' was kind of a pain, but ultimately worth it considering our limited exposure to cloud backup services.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Pros
Datto alerts integrate into our ticketing system and sends notices to our NOC engineers for fast remediation.
Cons
Cost is usually a problem when we suggest them to clients and its a twofold problem. The monthly infinite cloud retention fees as well as the hardware itself can be quite exorbitant.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Fantastic backup system with easy use to bring up specific backups from any backup or ability to spin up entire servers in case of an emergency
Pros
Then was able to merge the data back onto their local servers so they were able to continue working the whole time.
Cons
Usually support is pretty good with finding the issue or replacing the product (though this does put the information at risk for that time being)
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Datto has been good to me for my needs. Anytime that I have a question, someone is there to help.
Pros
Everything is imported and exported cleanly.
Cons
Right now there is not any support for MS Home products. This really hinders my company as we do a lot with MS Home clients.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
From the time we chose to use Datto, the setup and implementation was a breeze.
Pros
Ease of setup and use Dashboard to see all backup statuses Quick response from support for remediation of backup issues.
Cons
I haven't found any downside in the short time that we have been using the Datto product.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
The extended features of not just file recovery but bare-metal recovery saving us server rebuilding time and virtualization allowing us to bring up a server temporarily from a back-up were amazing features.
Pros
Users can still access the server and backups continue to be completed.
Cons
It is very technical and not something a technical novice can install and use correctly. You need an experienced technician to setup and maintain.
Rating breakdown
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
