Most popular features of all IT Management apps
Requires iOS 8.3 or later. Compatible with iPhone, iPad, and iPod touch.
15 reviewers had the following to say about BCMS's features:
C2 is an application designed to manage a business continuity management system from a to z.
Pros
Accessibility via internet and mobile app. Dash board showing status of BCMS at a glance.
Cons
Process or activity (inter-)dependencies are not linked (no process/activity landscape).
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Tim,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
We were so excited to be able to take you through to ISO 22301 compliance, particularly as you are the first private customer bank/second bank in Germany to have achieved this accreditation.
We are thankful for your constructive criticism around the reporting modules. This is something we have taken on board and are actively working on to implement improvements.
Kind regards,
Aimee
Business Risk and Resilience Analyst
For a global organisation, delivering a consistent methodology and approach with uniformed Plan delivery demonstrates to our external interested parties that we have a Global BCMS, not a desperate system based on out of date analysis and documentation.
Pros
One of the things I like about this application is the simplistic dashboard. The front end appears from sign-on and this can be tailored to suit user needs, so they only see what they need to see.
Cons
This function is great if you have an organisation that does the same activity multiple times over multiple locations.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Harry,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
It is great to hear that our easy to use dashboard, enhanced functionality within plan management and integrated communications tools have been of key benefit when utilising our software in your BCMS.
Regarding your feedback on organisational BIA, we would love to discuss this with you in more detail, please contact us so that we can arrange this.
Many thanks,
Arlene
Technical Analyst
Pros
User-friendly, reporting functionalities, BIA module
Cons
Dashboard functionalities shall be enhanced
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi there,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
It is fantastic to hear that you are pleased with our user-friendly software and its reporting functionalities and BIA module.
We are always happy to receive customer feedback or requests for improvement, so we will take your comment regarding dashboard functionalities on board with a view to improving our customer experience.
Thank you,
Donna
Business Risk and Resilience Analyst
Pros
The tool is simple enough to start with and can develop to complex analysis, incident management along with BC risks monitoring to drive the overall BC approach of the organisation to the next level.
Cons
Threat analysis is missing but the tool is capable of keep a track of BC risks, monitoring them and further doument mitigation actions.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Hi there,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
We are pleased that you find our tool simple to use and that you can utilise the system to drive your BCMS to the next level. We also appreciate your patience with regard to the new functionality and we will continue to communicate directly with you on the progress with this.
Many thanks
Susan
Commercial Team
Very positive and I would not hesitate to recommend it to other businesses.
Pros
When demonstrated during client audits, it is often commented on as an impressive system and as an area of best practice.
Cons
Reporting and extraction of data, particularly for incident management and bulletin boards.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Helen,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
We are delighted to have provided you with our software which has allowed you to maintain your BCMS and work toward ISO22301 certification.
We also appreciate your comment regarding data reporting and extraction, and we will continue to work directly with you to resolve this.
Kind regards,
Arlene
Technical Analyst
The structured way in which the BIA is presented to the end user from understanding the business activity to identifying its resource requirements and then to considering the recovery strategy makes it easy for non-BC personnel to understand.
Pros
The structured way in which BCP's are created; taking the data captured through the BIA's and presenting it into the BC plans via the dynamic template eliminating the need for copy and paste.
Cons
The organisational structure offers some challenges to a large scale implementation and causes some difficulties in representing changes to the organisational structure of the company itself. The dynamic templates can take some getting right with the formatting, but once in place they do the job.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Steven,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
We are always happy to receive customer feedback or requests for improvement, so we will take your comment regarding organisational structure on board with a view to improving our customer experience.
Kind regards,
Callum
Technical Analyst
The benefits being realised are mass cascade very quickly, automated reporting through upfront testing criteria and the ability to auto send plan review/signoff emails.
Pros
The software is easy to use and has built in help if you are not clear on what is required in any particular field It provides many different layers of reporting should you require in depth reporting and governance capability People signing off the plans do not need to have direct system access, cutting down the number of potential user accounts you need to create and administer
Cons
Current limited capability on the 'Invoke' button of the BCP The call tree cascades show the message coming from a UK mobile when sending outside of the UK, this means there is a potential for people to see it as 'spam' and not read the message (this is being extremely picky) None of the above are major issues and would not stop me from recommending the software
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Paul,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us, and we rely on client feedback in order to continuously make improvements.
We are really pleased to hear that you have found the software easy to use, found the inbuilt support helpful and have made good use of the reporting and governance alignment capabilities.
With regard to the challenges you have outlined ¿ we can confirm that we are working on the updating feature for release in the immediate future, and we certainly take the additional comments on board with regard to the Invoke button and call tree ¿ this is something we will discuss internally to improve.
From an overall sense we are delighted to have you on board and that your experience with the software is a positive one!
Thanks again,
Aimee
Business Risk and Resilience Analyst
With multiple (50+) plans across the business, the management, review and updates have always been problematic with business areas wanting to put there own emphasis on specific elements.
Pros
Solution is very good at capturing all the business requirements and impacts then pulling them through to both the individual business area and location BCP's. Ability to tailor the BIA/BCP template requirements to meet the business needs. Having introduced the BCMS to the business functions, they embraced the solution after the initial concerns around navigation.
Cons
The email review notifications are pretty simple and we have struggled to get company branding added, this has resulted in mails being deleted as the plain text looks like spam.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Derek,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
We are glad to hear that your organisation has benefited from the features of the software, such as the fixed format recording method. In terms of the issues you have highlighted on the annual reviews and the email notifications, this is something we will look into internally with a view to making improvements going forward.
Many thanks,
Callum
Technical Analyst
The c2 tool we have been using at IATA has been great so far.
Pros
There are many pros to the use of C2 for IATA for our business continuity. The layout is quite good, and one is able to understand the various logo once using it. The actual functionalities are amazing, the ability to call the customers and clients and team members. And the ability to have users involved that are not part of the system. What is also amazing is the support team and the quick response times.
Cons
Some fields are editable by many parties, hence data duplication or mistakes can occur easily.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Rohan,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
We are so pleased that you are happy with our system and support team. We additionally appreciate your constructive criticism which we will certainly take on board with a view to making improvements going forward.
Many thanks
Chris
Commercial Team
Provides me with an enterprise wide solution that is adaptable and repeatable. Provides me with enterprise wide view and areas that need attention. Enabled me to align easily to ISO standard.
Pros
Operational implementation is really effective and ability to use in real time scenarios is a big game changer.
Cons
Only just managed to get it as an IoS App.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Hi Barrie,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
We are so pleased to have been able to support you in the implementation of our tool and it is great to hear how the software has augmented your company's business continuity management.
Many thanks,
Donna
Business Risk and Resilience Analyst
The team have been amazing! I have contacted them a lot (mostly with 'user error' type questions) and they have always responded almost immediately and helped with any questions or issues. They always provide the best advice and have made my work a lot smoother and more enjoyable.
Pros
It allows for communication directly from the tool which others don't provide.
Cons
It's not obvious how someone would access their Work Instruction.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Challenging due to the continuous development of the tool
Pros
Covers everything required to have a BCMS that is compliant to ISO22301.
Cons
The amount of time it takes to configure to be in a ready for use state
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi there,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements
We are glad that our software has supported you in aligning your BCMS to the ISO 22301 standard for Business Continuity. We are also thankful for your comment on the time taken to configure the tool - this is down to our detailed efforts in making sure that our software closely aligns with your internal systems, plus ensuring that your teams are fully equipped with detailed training in advance of commencing in utilising the system.
Our continual development of the tool is based around customer feedback, which we use to ensure that we can provide both new and existing clients with an optimised experience when utilising our software.
Many thanks
Charles Farrell
Risk & Resilience Manager
Pros
Great technical support
Cons
-User friendliness could be improved -Text formatting could be made easier, currently consumes more time than it should
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Sarim,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
It is great to hear that you have had a good experience with our fantastic support team. While the dynamic template functionality offers big wins for users e.g. automatically pulling BIA data in to plans in line with the organisation's requirements, we realise that there are limitations in respect of the template editor's usability (sometimes requiring a level of familiarity on the users part). We are actively working on enhancing this aspect of our BCMS2 software to improve the user experience. Please note that the C2 Service Desk are always available to help with any issues.
Many thanks
Chas
Risk & Resilience Manager
Pros
As a large organisation we have staff with varied levels of IT skills and the Continuity2 software is beneficial for its ease of use and applicability of functionality across the various business/departmental areas.
Cons
The range of functions although really helpful can be perceived as daunting for staff with limited use/access however owing to support provided through training and awareness by the provider this particular issue has on the whole been resolved
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Will,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
We are so pleased that you are happy with our system, particularly its ease of use and ability to utilise across departments ¿ ensuring our system is user-friendly is a key objective for us. We are also happy to hear that you were able to resolve your issue with our support team, who are always here to help with anything you need.
Many thanks,
Chas
Business Risk and Resilience Manager
Pros
The aftersales service is outstanding and a vast improvement on other IT software companies I have worked with. Issues can be resolved quickly by friendly staff who appear truly interested and concerned with any challenge.
Cons
It has a large variety of tools that take a while to fully understand.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Sandy,
We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements.
It is fantastic to hear that you are pleased with our software and particularly our customer service - we are extremely proud of our fantastic support teams.
With regard to understanding our system features - as you know our staff are more than happy to help with any issues you have, so please do not hesitate to get in touch if you require any assistance!
Many thanks
Lisa
Operations Manager
