BCMS Features

The software is easy to use and has built in help if you are not clear on what is required in any particular field It provides many different layers of reporting should you require in depth reporting and governance capability People signing off the plans do not need to have direct system access, cutting down the number of potential user accounts you need to create and administer

Sometimes you have to do a manual push to update the plan when making amendments for the amendments to be transferred to the plan (this being reviewed though and believe it to be resolved during next software release). Current limited capability on the 'Invoke' button of the BCP The call tree cascades show the message coming from a UK mobile when sending outside of the UK, this means there is a potential for people to see it as 'spam' and not read the message (this is being extremely picky) None of the above are major issues and would not stop me from recommending the software

Hi Paul, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us, and we rely on client feedback in order to continuously make improvements. We are really pleased to hear that you have found the software easy to use, found the inbuilt support helpful and have made good use of the reporting and governance alignment capabilities. With regard...

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It is important to start with, ‘what you put in is what you will get out’. C2 is a structured approach to BIA formulation to Plan completion, the more detail, time and effort you apply, the better the resulting Plan output. Work at the outset is required to ensure that you recognise how C2 functions as this will help you formulate the organisational structure. Once you have completed the initial...

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There are not many downsides to the C2 software, but one area that does cause functionality frustration, is organisational BIA. This function is great if you have an organisation that does the same activity multiple times over multiple locations. However, if this is not the case, the organisational BIA will apply constraints when trying to make organisation structure changes, removing departments,...

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Hi Harry, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. It is great to hear that our easy to use dashboard, enhanced functionality within plan management and integrated communications tools have been of key benefit when utilising our software in your BCMS. Regarding your feedback on organisational BIA, we would love to discuss this with you in more detail, please contact us so that we can arrange this. Many thanks, Arlene Technical Analyst

The structured way in which BCP's are created; taking the data captured through the BIA's and presenting it into the BC plans via the dynamic template eliminating the need for copy and paste. Once you get your dynamic template formatted as you like it can be used for the basis of all your plans giving a common look and feel.

The organisational structure offers some challenges to a large scale implementation and causes some difficulties in representing changes to the organisational structure of the company itself. The dynamic templates can take some getting right with the formatting, but once in place they do the job.

Hi Steven, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are always happy to receive customer feedback or requests for improvement, so we will take your comment regarding organisational structure on board with a view to improving our customer experience. Kind regards, Callum Technical Analyst

Solution is very good at capturing all the business requirements and impacts then pulling them through to both the individual business area and location BCP's. Ability to tailor the BIA/BCP template requirements to meet the business needs. Having introduced the BCMS to the business functions, they embraced the solution after the initial concerns around navigation.

The annual reviews whilst automatically generated to the plan authors/owners need to be independently tracked and managed by the System Admin from an overview standpoint. The email review notifications are pretty simple and we have struggled to get company branding added, this has resulted in mails being deleted as the plain text looks like spam.

Hi Derek, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are glad to hear that your organisation has benefited from the features of the software, such as the fixed format recording method. In terms of the issues you have highlighted on the annual reviews and the email notifications, this is something we will look into internally with a view to making improvements going forward. Many thanks, Callum Technical Analyst

The design fully supports us in the delivery and maintenance of our BCMS and in the ongoing achievement of ISO22301 certification. When demonstrated during client audits, it is often commented on as an impressive system and as an area of best practice.

Reporting and extraction of data, particularly for incident management and bulletin boards. Technical support often struggle to replicate the issues we experience in our own environment so having a better understanding of the client's own software and infrastructure quirks may benefit with trouble-shooting - or at least knowing which questions to ask to tease out root cause.

Hi Helen, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are delighted to have provided you with our software which has allowed you to maintain your BCMS and work toward ISO22301 certification. We also appreciate your comment regarding data reporting and extraction, and we will continue to work directly with you to resolve this. Kind regards, Arlene Technical Analyst

There are many pros to the use of C2 for IATA for our business continuity. The layout is quite good, and one is able to understand the various logo once using it. The actual functionalities are amazing, the ability to call the customers and clients and team members. And the ability to have users involved that are not part of the system. What is also amazing is the support team and the quick response times.

Some fields are editable by many parties, hence data duplication or mistakes can occur easily. This is caused by open text fields. Some icons are confusing in understanding and some fields require some asterisks or 'i' for further information (explanations of why or what the field means).

Hi Rohan, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased that you are happy with our system and support team. We additionally appreciate your constructive criticism which we will certainly take on board with a view to making improvements going forward. Many thanks Chris Commercial Team

Covers everything required to have a BCMS that is compliant to ISO22301.

The amount of time it takes to configure to be in a ready for use state

Hi there, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements We are glad that our software has supported you in aligning your BCMS to the ISO 22301 standard for Business Continuity. We are also thankful for your comment on the time taken to configure the tool - this...

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User-friendly, reporting functionalities, BIA module

Dashboard functionalities shall be enhanced

Hi there, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. It is fantastic to hear that you are pleased with our user-friendly software and its reporting functionalities and BIA module. We are always happy to receive customer feedback or requests for improvement, so we will take your comment regarding dashboard functionalities on board with a view to improving our customer experience. Thank you, Donna Business Risk and Resilience Analyst

Easy to use platform, scalable, adaptable, comprehensive and enables alignment and compliance to ISO standard. Deployment as an overarching BCMS is fantastic from a governance perspective, however, this is a small part of its capabilities. Operational implementation is really effective and ability to use in real time scenarios is a big game changer. I have implemented this tool in two companies from differing sectors and have realised key benefits in both.

Only just managed to get it as an IoS App.

Hi Barrie, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased to have been able to support you in the implementation of our tool and it is great to hear how the software has augmented your company's business continuity management. Many thanks, Donna Business Risk and Resilience Analyst

Great technical support

-User friendliness could be improved -Text formatting could be made easier, currently consumes more time than it should

Hi Sarim, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. It is great to hear that you have had a good experience with our fantastic support team. While the dynamic template functionality offers big wins for users e.g. automatically pulling BIA data in to plans...

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As a large organisation we have staff with varied levels of IT skills and the Continuity2 software is beneficial for its ease of use and applicability of functionality across the various business/departmental areas.

The range of functions although really helpful can be perceived as daunting for staff with limited use/access however owing to support provided through training and awareness by the provider this particular issue has on the whole been resolved

Hi Will, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are so pleased that you are happy with our system, particularly its ease of use and ability to utilise across departments ¿ ensuring our system is user-friendly is a key objective for us. We are also happy to hear that you were able to resolve your issue with our support team, who are always here to help with anything you need. Many thanks, Chas Business Risk and Resilience Manager

It allows a business to do more than what is required for Business Continuity. It allows for communication directly from the tool which others don't provide.

It has taken some time to be confident when using the tool and training others. It's not obvious how someone would access their Work Instruction.

The tool is simple enough to start with and can develop to complex analysis, incident management along with BC risks monitoring to drive the overall BC approach of the organisation to the next level.

Threat analysis is missing but the tool is capable of keep a track of BC risks, monitoring them and further doument mitigation actions. C2 is working on this enhancement in the near future, as we were informed.

Hi there, We greatly appreciate you taking the time to review our software. Your opinion is extremely important to us and we rely on client feedback in order to continuously make improvements. We are pleased that you find our tool simple to use and that you can utilise the system to drive your BCMS to the next level. We also appreciate your patience with regard to the new functionality and we will continue to communicate directly with you on the progress with this. Many thanks Susan Commercial Team