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BugHerd
BugHerd is the best website feedback & bug tracking tool
BugHerd Reviews - Page 2
64 reviews
Recommended
Ashley A.
Design, 11-50 employees
Used weekly for 2+ years
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Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform.
The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account.
Thanks for taking the time to write such a lovely review of BugHerd, Ashley. Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you.
Phillip Q.
Graphic Design, 1-10 employees
Used daily for 1-2 years
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Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug.
I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc. I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves!
When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug. The extra client details are only accessible if the client installs the BugHerd browser plugin.
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