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C2 ATOM vs Addigy Comparison

Overview

C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality...

Addigy is a cloud-based platform designed to help IT teams for organizations of all sizes manage and maintain Mac and iOS...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$62
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$6/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(12)

5

4

3

2

1

5

4

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(5)

5

4

3

2

1

3

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
Like most software, you have to install the "updates" if you want to benefit from the latest software improvements.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.

Pros

Not enoughreviews yet

Cons

To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them.
Lack of customization in the various screens, complexity of the database to get our own reports.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features71
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Compliance Management
  • Contact History
  • Contract Management
  • Custom Forms
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Disaster Recovery
  • Document Templates
  • Email Integration
  • Enrollment Management
  • Equipment Tracking
  • Escalation Management
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Filtered Views
  • Gantt Charts
  • Geolocation
  • Guided Problem Solving
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Policy Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Remote Access
  • Remote Update / Installation
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduling
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration
  • Timesheets
  • Two-Factor Authentication
  • Usage Tracking
  • User Management
  • Vulnerability Scanning
  • Workflow Management
  • Total features38
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Approval Process Control
  • Asset Management
  • Assignment Management
  • Authentication
  • Automatic Lead Distribution
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Categorization
  • Change Management
  • Chat
  • Client Portal
  • Compliance Management
  • Contact History
  • Contract Management
  • Custom Forms
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Disaster Recovery
  • Document Templates
  • Email Integration
  • Enrollment Management
  • Equipment Tracking
  • Escalation Management
  • Event Logs
  • Event Management
  • Event Triggered Actions
  • Filtered Views
  • Gantt Charts
  • Geolocation
  • Guided Problem Solving
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Password Management
  • Patch Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Policy Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Projections
  • Purchase Order Management
  • Queue Manager
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Remote Access
  • Remote Update / Installation
  • Reporting & Statistics
  • Request Routing
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • Scheduling
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration
  • Timesheets
  • Two-Factor Authentication
  • Usage Tracking
  • User Management
  • Vulnerability Scanning
  • Workflow Management

Integrations

  • Total integrations3
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations7
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

C2 ATOM vs. Addigy

See how C2 ATOM and Addigy stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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