C2 ATOM Features List

C2 ATOM Reviews

C2 ATOM

All-in-one service desk software

4.09/5 (11 reviews)
258

C2 ATOM Feature Summary

  • Request management
  • Service catalog
  • Asset management
  • CMDB
  • Knowledge management
  • Interactive dashboard
  • Key performance indicators (KPIs)
  • Automation & workflows
  • Real-time visualization
  • Cloud-based ITSM
  • IT service desk management
  • ITIL ready
  • IT help desk
  • Task management
  • Dashboard
  • Incident management
  • Problem management
  • Asset tracking
  • Business rules
  • Built-in reports
  • Change management
  • Inventory management
  • Self-service web portal
  • Timesheet
  • Calendar view
  • Ticket templates
  • User satisfaction stats

IT Management Feature Comparison

Most popular features of all IT Management apps

API (247 other apps)
Access Control (62 other apps)
Activity Dashboard (97 other apps)
Activity Tracking (59 other apps)
Application Integration (66 other apps)
Auditing (69 other apps)
Automatic Notifications (88 other apps)
Collaboration Tools (48 other apps)
Data Import/Export (69 other apps)
Drag & Drop Interface (77 other apps)
Monitoring (172 other apps)
Projections (60 other apps)
Real Time Data (64 other apps)
Real Time Monitoring (71 other apps)
Real Time Reporting (54 other apps)
Reporting & Statistics (50 other apps)
SSL Security (63 other apps)
Third Party Integration (97 other apps)
User Activity Monitoring (48 other apps)
Workflow Management (64 other apps)

Competitor Feature Comparison

API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Management
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Cataloging
Categorization
Change Management
Chat
Client Portal
Collaboration Tools
Configuration Management
Contact History
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Service Analytics
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Disaster Recovery
Document Templates
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Escalation Management
Event Management
Event Triggered Actions
Filtered Views
Gantt Charts
Geolocation
Guided Problem Solving
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Inventory Management
Knowledge Base
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Management
Multi-Language
Online Catalog
Online Forums
Performance Management
Performance Reports
Permission Management
Prioritizing
Problem Management
Project Management
Projections
Purchase Order Management
Queue Manager
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Scheduled Reporting
Search Functionality
Self Service Portal
Service Level Management
Single Sign On
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Template Management
Third Party Integration
Ticket Management
Timesheets
Trouble Ticketing
Widgets
Workflow Management
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API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Management
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Cataloging
Categorization
Change Management
Chat
Client Portal
Collaboration Tools
Configuration Management
Contact History
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Service Analytics
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Disaster Recovery
Document Templates
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Escalation Management
Event Management
Event Triggered Actions
Filtered Views
Gantt Charts
Geolocation
Guided Problem Solving
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Inventory Management
Knowledge Base
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Management
Multi-Language
Online Catalog
Online Forums
Performance Management
Performance Reports
Permission Management
Prioritizing
Problem Management
Project Management
Projections
Purchase Order Management
Queue Manager
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Scheduled Reporting
Search Functionality
Self Service Portal
Service Level Management
Single Sign On
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Template Management
Third Party Integration
Ticket Management
Timesheets
Trouble Ticketing
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Management
Automatic Lead Distribution
Automatic Notifications
Calendar Management
Cataloging
Categorization
Change Management
Chat
Client Portal
Collaboration Tools
Configuration Management
Contact History
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Service Analytics
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Disaster Recovery
Document Templates
Drag & Drop Interface
Email Integration
Email Notifications
Email Templates
Escalation Management
Event Management
Event Triggered Actions
Filtered Views
Gantt Charts
Geolocation
Guided Problem Solving
Help Desk Management
IT Asset Tracking
Incident Management
Instant Messaging
Inventory Management
Knowledge Base
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Management
Multi-Language
Online Catalog
Online Forums
Performance Management
Performance Reports
Permission Management
Prioritizing
Problem Management
Project Management
Projections
Purchase Order Management
Queue Manager
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Reporting & Statistics
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Scheduled Reporting
Search Functionality
Self Service Portal
Service Level Management
Single Sign On
Support Ticket Tracking
Survey Management
Surveys & Feedback
Task Management
Template Management
Third Party Integration
Ticket Management
Timesheets
Trouble Ticketing
Widgets
Workflow Management
Visit WebsiteCompare App

C2 ATOM Feature Reviews

10 reviewers had the following to say about C2 ATOM's features:

Jean Bissonnette

C2 at Town of Candiac

2017-03-08

Great management of a ton of IT request

Pros

Database is on our site Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mirela Chirica

Great experience.

2018-03-12

Overall great

Pros

The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Cons

Lack of customization in the various screens, complexity of the database to get our own reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Cavanagh

From the system admin perspective

2017-03-08

I was not part of the integration team and we have not yet activated the asset tracking portion of the software.

Pros

The system updates are easy to install.

Cons

It seems to be taking my integration team some time to activate the remaining features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering C2 ATOM

Very flexible, love that it can integrate data from other applications so that it can be my one-stop-shop for looking at an issue and the sub-elements of the issue such as PC assets, mobile assrts, software licensing, etc.

Source: Capterra
Helpful?   Yes   No
Read more
Thierry Aubin

A World of Possibility

2017-03-08

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Pros

Fully customizable. Very good development and support, the team is attentive to our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering C2 ATOM

Like most software, you have to install the "updates" if you want to benefit from the latest software improvements.

Source: Capterra
Helpful?   Yes   No
Read more
Patricia Lamarche

Atom is a great tool

2017-03-16

My overall experience with Atom as a user is very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Alexandre Gobeil

C2Atom Ticket management apps in progress. Do what it is supposed to.

2017-03-10

C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog. Because the developpement is at it beginning, the apps may evolve rapidly.

Pros

Web application.

Cons

a little bit to much sticked to ITIL.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Audet

Powerful tools that need a better intutive interface

2015-10-01

Pros: - The Tools offer a lot of flexibility, - The C2 team are always available - The software always getting better and stable.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Caroline Bertrand

A perfect toil

2017-03-08

Very easy to use and to configure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachelle Thompson

Simply the BEST!

2015-09-17

It has all the functionnalities you can dream of and they are easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy Pilotte

Evolving Product

2017-03-08

Highly customisable and easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more