C2 ATOM Features

C2 ATOM

The ultimate ITSM platform

4.17/5 (12 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Lead Distribution
Availability Management
Bug Tracking
CMDB
CRM
Calendar Management
Call Center Management
Call Routing
Capacity Management
Cataloging/Categorization
Categorization/Grouping
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Content Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Device Auto Discovery
Disaster Recovery
Document Storage
Document Templates
Drag & Drop
Email Management
Email Templates
Employee Management
Event Management
Event Triggered Actions
Feedback Management
Full Text Search
Gantt/Timeline View
Geolocation
Guided Problem Solving
Help Desk Management
IT Asset Management
IT Asset Tracking
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
License Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Network Monitoring
Online Catalog
Online Forums
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Purchase Order Management
Queue Management
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Relationship Mapping
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Requisition Management
Role-Based Permissions
Rules-Based Workflow
SSL Security
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Social Media Integration
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
Text Editing
Third Party Integrations
Timesheet Management
User Management
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Lead Distribution
Availability Management
Bug Tracking
CMDB
CRM
Calendar Management
Call Center Management
Call Routing
Capacity Management
Cataloging/Categorization
Categorization/Grouping
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Content Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Device Auto Discovery
Disaster Recovery
Document Storage
Document Templates
Drag & Drop
Email Management
Email Templates
Employee Management
Event Management
Event Triggered Actions
Feedback Management
Full Text Search
Gantt/Timeline View
Geolocation
Guided Problem Solving
Help Desk Management
IT Asset Management
IT Asset Tracking
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
License Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Network Monitoring
Online Catalog
Online Forums
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Purchase Order Management
Queue Management
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Relationship Mapping
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Requisition Management
Role-Based Permissions
Rules-Based Workflow
SSL Security
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Social Media Integration
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
Text Editing
Third Party Integrations
Timesheet Management
User Management
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Auto-Responders
Automated Routing
Automatic Lead Distribution
Availability Management
Bug Tracking
CMDB
CRM
Calendar Management
Call Center Management
Call Routing
Capacity Management
Cataloging/Categorization
Categorization/Grouping
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Content Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Device Auto Discovery
Disaster Recovery
Document Storage
Document Templates
Drag & Drop
Email Management
Email Templates
Employee Management
Event Management
Event Triggered Actions
Feedback Management
Full Text Search
Gantt/Timeline View
Geolocation
Guided Problem Solving
Help Desk Management
IT Asset Management
IT Asset Tracking
Inbox Management
Incident Management
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
License Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Network Monitoring
Online Catalog
Online Forums
Performance Metrics
Prioritization
Problem Management
Procurement Management
Project Management
Purchase Order Management
Queue Management
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Relationship Mapping
Release Management
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Request Assignment
Requisition Management
Role-Based Permissions
Rules-Based Workflow
SSL Security
Scheduled / Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Social Media Integration
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Template Management
Text Editing
Third Party Integrations
Timesheet Management
User Management
Widgets
Workflow Configuration
Workflow Management
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C2 ATOM Feature Reviews

10 reviewers had the following to say about C2 ATOM's features:

Jean B.

C2 at Town of Candiac

2017-03-08

Great management of a ton of IT request

Pros

Database is on our site Easy to use for our peoples.

Cons

Reporting tool is sometime hard to parameter

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Thierry A.

A World of Possibility

2017-03-08

It takes a little time to adapt to the interface and to make it the perfect service request management tool for every business according to their needs.

Pros

Fully customizable. Very good development and support, the team is attentive to our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering C2 ATOM

Like most software, you have to install the "updates" if you want to benefit from the latest software improvements.

Source: Capterra
Helpful?   Yes   No
Read more
Stephen C.

From the system admin perspective

2017-03-08

I was not part of the integration team and we have not yet activated the asset tracking portion of the software.

Pros

The system updates are easy to install.

Cons

It seems to be taking my integration team some time to activate the remaining features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering C2 ATOM

Very flexible, love that it can integrate data from other applications so that it can be my one-stop-shop for looking at an issue and the sub-elements of the issue such as PC assets, mobile assrts, software licensing, etc.

Source: Capterra
Helpful?   Yes   No
Read more
Mirela C.

Great experience.

2018-03-12

Overall great

Pros

The unique interface, the fact that is a web application, the CMDB, adaptability, ease of moving through the screens, we application (requires no installation), multiple automation options.

Cons

Lack of customization in the various screens, complexity of the database to get our own reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Sandhya L.

Pros and Cons of C2 ATOM

2021-01-14

My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros

The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application.

Cons

It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Patricia L.

Atom is a great tool

2017-03-16

My overall experience with Atom as a user is very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Martin A.

Powerful tools that need a better intutive interface

2015-10-01

Pros: - The Tools offer a lot of flexibility, - The C2 team are always available - The software always getting better and stable.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Caroline B.

A perfect toil

2017-03-08

Very easy to use and to configure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Rachelle T.

Simply the BEST!

2015-09-17

It has all the functionnalities you can dream of and they are easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Jeremy P.

Evolving Product

2017-03-08

Highly customisable and easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more