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Canfigure vs Alloy Navigator Comparison
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Good recommendations?
Overview
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable...
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
450
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
19
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
Paul N.
The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.
The support has been fantastic in responsiveness and answering questions about how to make the application fit our business.
Paul N.
Pros
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.
Dan D.
Infrastructure Architect
Cons
Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.
I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.
Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.
Cons
Just gets confusing with the multiple elements.
Joshua M.
PC Technician
I can't find anything that we can call a disadvantage.
It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
Key features
- Total features139
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Assignment
- Asset Categorization
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Barcode Printing
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Invoicing
- CMDB
- Calendar Management
- Calibration Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Planning
- Change Tracking
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Dispatch Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Fixed Asset Management
- Forecasting
- Full Text Search
- Funding Source Tracking
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Inspection Management
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labeling
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Order Management
- Percent-Complete Tracking
- Performance Metrics
- Portable License
- Portfolio Management
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Product Identification
- Project Management
- Projections
- Purchase Order Management
- QR Codes
- RFID Scanning
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Returns Tracking
- Risk Assessment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Time & Expense Tracking
- Trial License
- User Management
- Vendor Management
- Warranty Tracking
- Widgets
- Work Order Management
- Workflow Management
- Total features147
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Assignment
- Asset Categorization
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Automated Scheduling
- Barcode Printing
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Benchmarking
- Billing & Invoicing
- CMDB
- Calendar Management
- Calibration Management
- Capacity Management
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Planning
- Change Tracking
- Check-in/Check-out
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Visualization
- Depreciation Management
- Device Auto Discovery
- Dispatch Management
- Disposal Management
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Fixed Asset Management
- Forecasting
- Full Text Search
- Funding Source Tracking
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- IT Risk Management
- Impact Management
- Incident Management
- Inspection Management
- Inventory Auditing
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- KPI Monitoring
- Knowledge Base Management
- Knowledge Management
- Labeling
- License Inventory
- License Management
- License Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Milestone Tracking
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Order Management
- Percent-Complete Tracking
- Performance Metrics
- Portable License
- Portfolio Management
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Product Activation
- Product Identification
- Project Management
- Projections
- Purchase Order Management
- QR Codes
- RFID Scanning
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Relationship Mapping
- Release Management
- Reminders
- Remote Access/Control
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements Management
- Requisition Management
- Reservations Management
- Returns Tracking
- Risk Assessment
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Shipping Management
- Single Sign On
- Software License Management
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Text Editing
- Third-Party Integrations
- Time & Expense Tracking
- Trial License
- User Management
- Vendor Management
- Warranty Tracking
- Widgets
- Work Order Management
- Workflow Management
Integrations
- Total integrations6
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- HubSpot CRM
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations21
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- HubSpot CRM
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
Alternatives
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