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Canfigure
Modular ITSM and ITAM solution based on ITIL principles
Canfigure Features
Features Summary
Functionality
4.6
/5
21
Total features
139
16 categories
Canfigure features
Common features of IT Asset Management software
Screenshots
Contenders comparison
Functionality
4.6
/5
21
Price starts from
450
Per month
Total Features
139
Unique features
Surveys & Feedback
Barcoding/RFID
License Management
Real-Time Notifications
Functionality
4.7
/5
6K
Price starts from
No pricing info
Total Features
42
Features in Common
12
Unique features
Bug/Issue Capture
Monitoring
For Small Businesses
Graphical User Interface
Functionality
4.6
/5
1.9K
Price starts from
No pricing info
Total Features
107
Features in Common
24
Unique features
Data Capture and Transfer
Relational Database Management
Virtual Personal Assistant (VPA)
Endpoint Protection
Common Canfigure comparisons
Reviewers who mentioned features said:
Irfan L.
Information Technology and Services,
Used daily for 2+ years
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Very easy and straight forward implementation. We did it without any assistance just by following installation guide. Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects. SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes. Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.
Support team is always there to assist in case of problem or issue. Nothing negative to say about them!
Hey Irfan, thank you so much for this review! We will continue to deliver the service you are used to, and watch out for more new software features!
Marthie C.
Information Technology and Services, 501-1,000 employees
Used daily for 6-12 months
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In general the experience is good. 1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards....
Tasking capability
Reporting Reminders not configured
Thanks for that honest review Marthie! I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017. We'll get you to update your review at that time!
Alex S.
Law Practice, 501-1,000 employees
Used daily for 1-2 years
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We do have a great time using Canfigure. It's easy for our IT department to use, and it's very customizable, and being able to generate a report with many different Boolean combinations/criteria is extremely useful.
We love the ease of use in regards to create and tracking incidents/tickets.
There's many settings inside of Canfigure, some of which could use better documentation on their use (such as on the Wiki) or retired from the software if the options are no longer used/supported.
Thanks Alex! We take your point about the documentation and the many settings. We are constantly improving this and removing legacy settings from the application to make Canfigure even easier to use!
Will M.
Aviation & Aerospace, 1,001-5,000 employees
Used daily for 2+ years
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ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support.
The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.
The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.
Enrico S.
Education Management, 201-500 employees
Used daily for 2+ years
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I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to see what else I can do in the future.
-Customizable and flexible forms and workflows for task and incident tracking.-Asset Management is simple to use and has many features.-Excellent customer service. [sensitive content hidden] is always willing to assist and responds quickly when needed. One of the best customer service experiences I've had with any vendor/company I've worked with so far.
-When compared to other software, the interface may appear outdated to some users. -Some users may dislike the user experience in which if you need to go to a module or form, you must make multiple clicks to get there. But this more on user's perspective.
Thanks Enrico! We get a kick out of seeing our customers have a good experience with our software. We also have ways of reducing clicks and some UI improvements coming!
Andy C.
Government Administration, 201-500 employees
Used daily for 2+ years
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We are delivering a much better, managed, rationed, fair service delivery in a resource constrained environment. Getting staff to self-log and also sending the basic Net Promoter Score feedback request for every closed save helped productivity.
As a 10 year veteran of the product I like how it aligns to IT Service Management. It is so extensible and well modelled for Service Desk and IT management under ITIL. The biggest payback is when your service desk staff "click" as to why maintaining a CMDB is the cornerstone of service delivery - and why logging calls (especially staff self-logging) is the key to managing requests.
Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.
RHONDA L.
Used daily for 2+ years
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The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities. The most popular functions reported by the users is quick search and the ability to create views using multiple configuration items. As administrator, I find Supatools easy to manage with the help of Administrator and Tools & Utilities modules. There are so many areas that can be configured by the administrator, all are easy and straight forward. Most of all, the Supatools team are very responsive and will assist in any way needed.
The only con I have found in using Supatools is large reports sometimes time-out depending on network utilization.
Rob W.
Used daily for 2+ years
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SupaCMDB is highly customisable, configurable and scalable. Relationships can be expressed in multiple ways within and across CIs, which allows us to effectively assess the impact of changes to service. Creating views, dashboards and most reports is simple and each can be customized for individuals, roles, functions etc. Integration with key external systems (eg Jira) is possible via the supaTools API.
It can be difficult to get some of the more complex reports out of the system, although SupaTools support are always on hand to assist or create new reports if needed.
Paul N.
Media Production,
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It's was almost comical when sitting in the demo and you ask those questions, "What about this scenario?" and then it's a quick "Yep, we can do that. Here is how you could approach that.". In most instances, you can take the core software and make it your own with relative ease. The support has been fantastic in responsiveness and answering questions about how to make the application fit our business. Before we used supaTools, we were floundering with what assets we had and what tickets were our priority. With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.
The environment is web-based and has a lot of different automation and integration points including active directory for logins. We utilize email ingestion through our Office365 account and it works like a champ for creating tickets and responding to tickets via email. The core allows you to add, remove, change features and fields with ease. Templates are key for incidents, which you can create many of to allow customers to fill in minimal aspects of an issue while still giving you pre-populated fields for reporting and SLA needs.
With any highly customizeable system, you run the risk of making things too complicated.If you have your internal processes defined well, it makes the transition to this product very easy.
Thank you for your review Paul! And yes, as you mention it's easy to get carried away and over-complicate things with such a flexible system. Key is to keep it simple and document your own rules for use of the system.
Ken B.
Information Technology and Services, self-employed
Used daily for 2+ years
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Using an all-in-One tool for ITSM/ITAM/ITIL functions wonderful with no need to keep spreadsheets or other products to do annual reporting and audit reporting. It's great to have everything at a glance!
Product is very cost effective and easy to use. Very versatile and easy to setup CI's and reports!
Haven't found anything yet, but I'm looking into every aspect.
Aditya K.
Information Technology and Services, 10,001+ employees
Used daily for 1-2 years
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Canfigure has a user-friendly interface and intuitive workflows, making it easy for users to navigate and manage their IT assets and services.
I likes all the features of Canfigure. I like least about recording of deployment.
Thanks for your review Aditya! I'll be in touch to see how we can improve the recording of deployments for you!
Ed O.
Insurance, 51-200 employees
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We have been working with SupaTOOLS for three years. Their product is excellent, highly configurable (with no training) and fast. We customized the Incident and Change Management modules to adopt to our Business processes with minimum effort. Their support raises the bar even higher. Very responsive and knowledgeable. They have frequent releases throughout the year that incorporate our requests for customization and bug fixes. Best of all, extremely good value. Pricing is extremely competitive.
No pros were added to this review
No cons were added to this review
Bronwyn N.
Telecommunications, 501-1,000 employees
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From project initiation to deployment of the system within our company, supaTOOLS has been there to assist and guide us to reach maturity within change control process. We started on the journey with supaTOOLS 5 years ago and from that date in time, our company has grown from 600 to 1200 staff members. Having a system in place to store information on customer devices, company owned devices, from local data centers to country wide infrastructure, has been vital to ensure business continuity and communication to all areas of the business.
* The support turn around time is superb. Their team are always willing to assist no matter how big or small queries are. * Instills ITIL methodologies to align to international standards * Ease of use
None, as their team are open to suggestion to product improvement.
Thank you for your review Bronwyn! We look forward to the next 5 years and will continue to deliver the support you are used to.
Allan K.
Utilities,
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I really appreciate SupaTOOLS’ support help in getting the quick response and problem solving. Frankly speaking, as a user friendly and reasonable pricing of SAAS, the tools is mostly comprehensive to compliant the Configuration/Change/Incident/Problem Management of ISO20K which has been implementing for my company environment. I wonder why only my company in my region in their customer list. Come on … more promotion in Asian as I can be as the reference site.
No pros were added to this review
No cons were added to this review
Thank you for submitting the first review Allan! And especially thank you for offering to be a reference site for your region. We may take you up on this offer in the near future ;-)
Mike K.
Education Management,
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What makes SupaTOOLS so beneficial for us is the easy way of configuration and administration the system. We don’t need tools with overloaded functionality and modules. Beside CHA/CFH/INC/PRO we use it for our contract and license management and as well the capital asset management. The tool is very flexible and easy to customise. The SupaTOOLS support is very responsive and they listen to our suggestions.
No pros were added to this review
No cons were added to this review
Thanks for your review Mike. Like many of our customers S.A.S has helped to improve SupaTOOLS with valuable feedback, and we look forward to adding more features!
Budi B.
Automotive, 201-500 employees
Used other for less than 6 months
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easy to maintain issue and support reduce support team mandays
issue easy to manage and monitor when we forget to remind. Still can be improved with specific requirement to relate with CMDB
Still confusion about priority (P1, P2...) and its response and resolution thread for replying issue should be more user-friendly and do not user notes we cannot edit existing ticket
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