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GoCanvas vs mHelpDesk Comparison

Overview

GoCanvas is a cloud-based software service that enables businesses to replace expensive and inefficient paper forms with...

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$0/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

105

47

4

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

5

4

3

2

1

493

179

55

24

43

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

My experience with Canvas software compared to other similar software has been very favorable. The features of Canvas is very user friendly and great support.
The customer support is wonderful as well as the ease of use. It also integrates with a lot of other programs on the market.
It has been a great experience from day one. Great customer support and Go Canvas is with you every sep of the way to get it up and running for your business.

Pros

I appreciated the support and eagerness to help implement and answer all of my questions. That in itself is a valuable asset.
I like the customization. It wasn't AS customizable as I was told it was but it was nice to be able to add in fields that are important to our specific company.
Super good price for what you get. I was really surprised that their price was the cheapest of all the software I tried previously, especially since their product was much better.

Cons

We do all our training exams on tablets and laptops and all of our inspections (forklift, vehicle, ladder, fire extinquishers, eye wash stations, hoists, cranes, scales and all filed with no paper!).
By far, the worst experience I have ever had as a paying B2B customer, and I just pray that I don't ever get an issue which I can't figure out my own workaround.
Still waiting on a search function in completed jobs and I still have trouble when my reference file is to large.

Cons

Over the past year many changes have been made to this program that, for our business, have made the program worse. The added features which make it harder to operate also make it more sluggish.
Our small business has suffered greatly in efficiency and the capacity to make money due to this system. I would say we have lost at least 15-20% in sales in 2018 and that's being conservative.
The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.
  • Vendor responds to reviews
  • Last review19 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features43
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Bank Reconciliation
  • Barcode Scanning
  • Billing & Invoicing
  • Built-In Database
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Claims Management
  • Client Portal
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Content Filter
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Database Integration
  • Digital Signature
  • Dispatch Management
  • Document Templates
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Electronic Submission
  • Email Invitations & Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Forms Management
  • GPS
  • GPS Integration
  • Geographic Maps
  • HIPAA Compliance
  • History Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Mobile Alerts
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Offline Access
  • Partial Payments
  • Permission Management
  • Project Notes
  • Quality Assurance
  • QuickBooks Integration
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Role-Based Permissions
  • SSL Security
  • Third Party Integration
  • User Photos
  • Visual Analytics
  • Work Order Management
  • Workflow Management
  • Total features67
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Bank Reconciliation
  • Barcode Scanning
  • Billing & Invoicing
  • Built-In Database
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Claims Management
  • Client Portal
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Content Filter
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Database Integration
  • Digital Signature
  • Dispatch Management
  • Document Templates
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Electronic Submission
  • Email Invitations & Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • Forms Management
  • GPS
  • GPS Integration
  • Geographic Maps
  • HIPAA Compliance
  • History Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Mobile Alerts
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Offline Access
  • Partial Payments
  • Permission Management
  • Project Notes
  • Quality Assurance
  • QuickBooks Integration
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Receiving
  • Reminders
  • Role-Based Permissions
  • SSL Security
  • Third Party Integration
  • User Photos
  • Visual Analytics
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations10
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations16
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

GoCanvas vs. mHelpDesk

See how GoCanvas and mHelpDesk stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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