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GoCanvas vs mHelpDesk Comparison

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Overview

Category Leaders

GoCanvas is a cloud-based software service that enables businesses to replace expensive and inefficient paper forms with...

Job Tracking & Invoicing Functionality Through Your Mobile Device .Instant Access to Your Customer Info from any Device....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

169

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

178

5

4

3

2

1

116

50

6

1

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.3

803

5

4

3

2

1

494

183

58

24

44

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

What we have found that we like the most is the ability to access this on mobile and workstations. Also, it is user friendly and very simple to use and customize to our requirements for COVID.
The templates they provide and the associated tools to customize your forms to fit your needs are great. If you every have questions or issues the support staff at GoCanvas has also been outstanding.
It has a contemporary look and feel, great mobile app, easy to integrate 3rd party tools or systems, the collaboration, communication and assessment tools are the best.

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.

Cons

The mobile app does not support all types of documents (it is not a recurring error, I have not been able to reproduce the error).
Billing and exceptionally bad customer service.
Possibly deleting former employees as well since this data is no longer needed. Maybe also have backups of individual employees when they leave on vacation so that we can get immediate attention.

Cons

Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features132
  • API
  • Access Controls/Permissions
  • Accident Investigation
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Add & Edit Photos
  • Alerts / Escalation
  • Alerts/Notifications
  • App Management
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Quoting
  • Automated Scheduling
  • Automatic Backup
  • Automatic Time Capture
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Budget Tracking/Job Costing
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calibration Management
  • Cataloging/Categorization
  • Change Order Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Comment Library
  • Commercial
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Quality Control
  • Data Retrieval
  • Data Verification
  • Data Visualization
  • Database Support
  • Digital Signature
  • Discount Management
  • Dispatch Management
  • Distributed Capture
  • Document Classification
  • Document Generation
  • Document Imaging
  • Document Management
  • Document Templates
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Management
  • File Recovery
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Schools
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Geographic Maps
  • Graphical Workflow Editor
  • Groundskeeping Management
  • Group Scheduling
  • HIPAA Compliant
  • Hazardous Materials Management
  • Historical Reporting
  • IT Asset Management
  • Image Capture
  • Incident Management
  • Incident Reporting
  • Industrial Safety Management
  • Inspection Management
  • Intake Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Key & Lock Management
  • Labor Rates
  • Landscape Design
  • Maintenance Management
  • Maintenance Scheduling
  • Manufacturing Inventory Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Multi-Location
  • Multiple Billing Rates
  • No-Code
  • OSHA Recordkeeping
  • Occupational Health Management
  • Offline Access
  • Offline Time Tracking
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Payment Collection in the Field
  • Payment Processing
  • Policy Management
  • Preventive Maintenance
  • Pricing Management
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Project Management
  • Project Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Release Management
  • Reminders
  • Remote Access/Control
  • Remote Data Capture
  • Repair Estimates
  • Repair Tickets
  • Report Summary
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential
  • Residential Inspections
  • Residential Properties
  • Retail Inventory Management
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Service Catalog
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Subcontractor Management
  • Supplier Management
  • Task Management
  • Technician Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Training Management
  • Vendor Management
  • Version Control
  • Visitor Management
  • Visual Analytics
  • Warehouse Management
  • Warranty Tracking
  • Web/Mobile App Development
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features152