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Carbonite vs Altaro VM Backup Comparison

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Overview

Category Leaders

Carbonite will backup all the data on your computer as long as it’s connected to the internet.

Category Leaders

Altaro VM Backup is a virtual machine backup & replication solution for Microsoft Hyper-V & VMware environments. The cloud-based...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4.92

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

875

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

158

5

4

3

2

1

88

43

17

3

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.8

187

5

4

3

2

1

144

39

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.
Overall, I like the security of this and I feel like it has done a great job of managing to keep our files clean. I like that while its running you are able to see the progress.
Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.

Pros

Super easy to setup! super easy to use! rock solid software with outstanding support. This is by far one of the best backup&recovery products since years.
Cloud management console makes it easier to manage and receive alerts from anywhere. Support is great and always very helpful in resolving issues promptly.
The user interface is a very nice place from which to work. The integration with Hyper-V has been extremely reliable.

Cons

My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems.
My computer nerd insisted that I use Carbonite. The service was impossible because I could not speak to a person and I had an emergency.
Indicating which files and folders to back up can be a pain.

Cons

Too sensitive with error codes from storage devices. In cases that other products complete the backup and restore, Altaro fails due to minor errors reported from storage devices.
I have never heard ot attended to any complaints about the product just the process of invoicing and processing an order is time consuming.
I tried my best to find something to dislike but we've never had any serious problems or flaws with the software.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features15
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Billing & Invoicing
  • Capacity Management
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Dashboard
  • Data Capture and Transfer
  • Data Migration
  • Data Recovery
  • Data Replication
  • Deduplication
  • Differential Backup
  • Disaster Recovery
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • Financial Data Protection
  • Graphical User Interface
  • Incremental Backup
  • Live Chat
  • Local Server Options
  • Monitoring
  • Multi-OS
  • Real Time Monitoring
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Summary Reports
  • Two-Factor Authentication
  • VM Backup
  • Virtual Machine Encryption
  • Virtual Machine Monitoring
  • Virtual Machine Snapshots
  • Virtual Server
  • Web Access / Restoration
  • Total features46
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Archiving & Retention
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Billing & Invoicing
  • Capacity Management
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Dashboard
  • Data Capture and Transfer
  • Data Migration
  • Data Recovery
  • Data Replication
  • Deduplication
  • Differential Backup
  • Disaster Recovery
  • Drag & Drop
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • Financial Data Protection
  • Graphical User Interface
  • Incremental Backup
  • Live Chat
  • Local Server Options
  • Monitoring
  • Multi-OS
  • Real Time Monitoring
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Summary Reports
  • Two-Factor Authentication
  • VM Backup
  • Virtual Machine Encryption
  • Virtual Machine Monitoring
  • Virtual Machine Snapshots
  • Virtual Server
  • Web Access / Restoration

Integrations

  • Total integrations2
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite
  • Total integrationsN/A
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite logo

Carbonite

Save your data

Reviewed 4 years ago

I think it is a good mid level backup solution. Keep in mind I would always have a local backup and then have that backup copied to the cloud.

Pros

Makes backing up your whole machine or just some important data extremely easy.

Cons

Restoring a backup from the cloud takes a lot longer than local backups and requires a steady connection.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Carbonite logo

Carbonite

Great software at doing complete backups

Reviewed 5 years ago

complete backup of laptops/PCs

Pros

Great software at performing complete backups to your laptop/PC. Ease of setting up and starting backups on laptops/PCs.

Cons

The navigation to view your backups on carbonite.com. I feel the interface could be cleaned up a little to make it easier to access.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Carbonite

Set it and forget it.

Reviewed 5 years ago

Stress free off site backup solution.

Pros

Easy setup, easy upgrades. Product is easy to navigate. It's file icon feature easily lets you see what has or hasn't been backed up.

Cons

Pricing structure has recently changed, not offering previous plan. Pricing model has increased without offering explanation of what current plan covered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Carbonite

It really is one of the best automated cloud backup solutions out there.

Reviewed 5 years ago
Pros

When our SQL database backup solution stopped functioning Carbonite's server solution saved the day. It now automates the backup of the SQL database.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Carbonite logo

Carbonite

Solid and easy to use cloud backup

Reviewed 3 years ago

We use Carbonite for backup of some desktops.

Pros

Very simple to use. Fully automated. Fast and reliable.

Cons

Limited retention span. Data may automatically be deleted if the disk is removed from the machine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Carbonite

Not Reliable

Reviewed 4 years ago

The automatic backup was very useful, when it worked. If all of my data was backed up consistently it would be the best backup software I've used.

Pros

I liked the automatic saves mostly, as I would often forget to backup otherwise.

Cons

I constantly received errors that all my data was not able to be backed up, but wouldn't give me details on what wasn't saved. It left me wondering what data would be recoverable and what was lost. I didn't have time to mess with figuring it out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Carbonite logo

Carbonite

The inexpensive way to backup your documents, pictures, and videos.

Reviewed 4 years ago

We installed this product on all of our PCS after wey lost all of our PC data during a ransomware attack. None of the pcs were backed up and only the servers. This offers us an inexpensive way to have peace of mind.

Pros

You are able to access the carbonite backup drive right in the file explorer. From this carbonite backup drive you are able to see what files have been backed up, what is pending. You are able to restore files or pause the backup. Very easy for a non-tech person to use.

Cons

As an IT technician, the administrator portal does not allow many functions so you must connect to the users pc in order to select any files to remove from the backup. The default policy could be better and should not include app data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Carbonite logo

Carbonite

Carbonite provides relatively good value for the money, but it could use some UI/UX help.

Reviewed 4 years ago
Pros

Carbonite provides a relatively inexpensive and seemingly feature-rich DIY solution for offsite backups. I appreciate being able to set policies for different user types, the ability to download partial or full user backups from the cloud, and being able to give end-users access to their documents on mobile devices via the Carbonite app.

Cons

At times, I find the Carbonite Server UI to be confusing and slow. The way that backup sets are configured and managed just isn't very clear to me. Additionally, when viewing the server backup history from the online control panel, more ways to search / filter the backup history by server, status, etc. would be appreciated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite

Terrific cloud backup for small business

Reviewed 4 years ago

Carbonite is a great program for cloud backup for small businesses.

Pros

Carbonite is a excellent software for cloud backup. We use it for everyone in the company. It backs up files, you can login and access your files from other computers as necessary. It offers different plans depending upon your budget and needs. The cloud backup is automatic. It has great customer support and the files are encrypted for extra security.

Cons

We have been using Carbonite for over 4 years and have never had an issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite

Great Cloud Packup

Reviewed 3 years ago

A great program for a great price that will make sure that your data doesn't get destroyed.

Pros

The ease of use and the streamlined interface make this software super easy to interact with and use.

Cons

Prices are good but could be a little cheaper. While the unlimited backup is great there should be an option for people that only need to back up a smaller amount of backup needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Carbonite logo

Carbonite

Good backup software for personal or home use

Reviewed 5 years ago

Peace of mind knowing my files are backed up.

Pros

- You can back up an unlimited amount of photos, music, and files. - You can easily see what files are included in the backup, and easily add more files. - Backup is continuous, you don't have to check it or worry about it. - Overall a good backup solution. I have not had any problems or errors.

Cons

- It takes forever to retrieve your files. I am restoring files from my old computer to my new one. It has been going for about three WEEKS and it is now at 83%. However, if I needed one particular file right away, I could search for and download that one sooner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Carbonite logo

Carbonite

Great desktop PC backup solution!

Reviewed 4 years ago
Pros

Carbonite works well for backup of desktop PCs, but the product is lacking when it comes to server/enterprise level backup. It's good value for the price when it comes to desktop PC back.

Cons

The server file restore process takes significantly more time than I have experienced with other enterprise-level backup solutions, which results in more down-time in some cases. We have a high speed wired Internet connection to our servers, but file restore from the cloud can take days to complete in most cases.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Carbonite

Has issues

Reviewed 3 years ago
Pros

Easy to access file versions with the backup, and a quick install.

Cons

The backup runs frequently and slows the computer down, restoring files after a computer crashes is a huge pain, and accessing the vault can be confusing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Carbonite

Good

Reviewed 5 years ago
Pros

With so many different types of backup software out there I think this is the best deal for a single computer. I love to be able to look up things from my backup on the app.

Cons

The thing I least like about it is that you have to manually choose to backup each video. That is a real pain and I have no idea why they make you do that!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Carbonite logo

Carbonite

Carbonite has been there for me through a few system crashes - had my date backed up and ready to go

Reviewed 4 years ago

Great backup of my work - only downside was slow in getting them loaded back.

Pros

Carbonite was my safety net when my system crashed. I have created a LOT of marketing material over time and it is imperative to have a backup system. I was able to find the files I needed and load them back. Their phone line customer service was also top-notch the one time I called. They were professional and helpful and had me up and running quickly.

Cons

The main detriment is that if you have a lot of large files it will take you a long time even with fast upload speed to get your files loaded back.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Carbonite

Peace of mind and ease of access

Reviewed 4 years ago
Pros

I love how quickly I can access a file on my computer remotely from my phone - for example, I recently went on a trip and forgot the itinerary spreadsheet I had saved to my desktop at home. It only took a minute to retrieve it while waiting at baggage claim.

Cons

I have not had any issues with this software, except forgetting to unpause the backup sometimes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Carbonite logo

Carbonite

Carbonite backup solution

Reviewed 2 years ago

Overall this software runs well. Again after a few adjustments with the policy, the backup solution runs at full throttle uploading data based on your specifications. The restore options are also wonderful and take less time than other backup solutions.

Pros

Carbonite endpoint backup solution has ease of deployment and policy settings. Once you set it up correctly based on your companies values, carbonite does the rest.

Cons

Coming off of the trial and into production it seemed that policy settings where missed. It would have been beneficial for carbonite to explain more in depth about restrictions within their policy settings. After a few phone calls back and forth everything seems to be running well. Communication to the customer is key

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Carbonite

Carbonite for personal or small business

Reviewed 2 years ago

Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion.

Pros

The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. It also had a feature to back up the entire system that could be used to restorer after a hardware failure.

Cons

The features were never a problem, however the pricing model changed significantly that made the prodcut unaffordable to my business and my clients.

Vendor response

Thank you for leaving us a review. I'm sorry to hear that our pricing model was not to your satisfaction. Please reach out to our sales team to see if we can work something out: https://www.carbonite.com/contact-us

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Carbonite logo

Carbonite

Great backup and remote access

Reviewed 4 years ago

Overall I have been very happy with Carbonite and continue to use it for my backup system.

Pros

I have been using Carbonite for about 6 years. I find it very effective in keeping a continuous backup of my files as well as a means to access a file remotely when I am away from my office. It runs lightly in the background and doesn't not interfere with the performance of my computer.

Cons

My only dislike about this software is when I have had to do a full restore of my computer it takes several days and needs some babysitting to be sure it continues the process.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Carbonite

Used for years without a problem

Reviewed a year ago

Carbonite was a fairly reliable product. Sometimes it had glitches which required that I had to uninstall and reinstall product to get it working again.

Pros

I felt safe having Carbonite in place to securely backup my data on a daily basis.

Cons

I did not like not having the ability to file share. The initial set up to backup all our files took forever to complete and it affected the use of the computer while it was transferring data.

Vendor response

Thanks for leaving us a review and some productive feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Carbonite logo

Carbonite

Backups You Can Count On

Reviewed 4 years ago

Our consulting firm runs on computers. Backups are essential to our business. Carbonite solved our backup problem, period.

Pros

I like everything about this software. It's easy to setup. It runs in the background, and I don't even notice it. You have access to your files online.

Cons

There is no con, except maybe the price. But, you get what you pay for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite

An absolute Must

Reviewed 3 years ago

Overall very positive. I will always use an online backup system and carbonite is the best I've ever used.

Pros

After losing all my files on an external hard drive, I switched to Carbonite. It automatically backs up my computer files daily. I can access them online and download them on any computer. If in the event my computer crashes, I can download all my files to my new computer.

Cons

It didn't back up all my videos. Not sure why it may have been my subscription. But I lost several video files.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite

Reliable

Reviewed 4 years ago

Overall this is a great product for adding another method of backup to your files for a good price.

Pros

I like that this software is very reliable. It is working in the background constantly updating all new files. Not only that, but it doesn't slow down the computer while doing it which is a huge plus in my book. I've had many other software programs slow my computer down and I end up ditching them. If we accidentally delete a file, we can go into Carbonite and recover it.

Cons

A couple downsides to this is that if you do happen to lose your information, it takes a long time to download all of the files back onto your computer. Another downside is that Cabonite does not backup any files that have the symbol ~ in the name. I use this often to put certain commonly used files up at the top of list for quick access.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Carbonite

I use Carbonite to backup my data files.

Reviewed 5 years ago

Peace of mind that my data is backed up.

Pros

The fact that Carbonite runs in the background and ensures my files are always backed up is great. Once it is setup, you do not have to do anything with 95% of your data.

Cons

It would be nice to have it automatically backup all file sizes - without going to specific large files to add them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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Carbonite

A life saver!

Reviewed 4 years ago
Pros

I like the easy access to backed up files. I have had to use our backup multiple times, and the files were restored quickly.

Cons

I didn't like when I had to completely restore my computer from my backup a few years ago, and it failed.