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Carbonite vs NinjaOne Comparison

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Overview

Category Leaders

Carbonite will backup all the data on your computer as long as it’s connected to the internet.

Category Leaders

NinjaOne is the world's easiest-to-use unified IT operations platform. IT leaders use Ninja to maintain infrastructure, manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4.92

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

3

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

158

5

4

3

2

1

88

43

17

3

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.9

156

5

4

3

2

1

136

19

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

It is so easy to use and gives great peace of mind that my documents are stored. I like how you don't have to do anything but simply let the software run in the background.
Overall, I like the security of this and I feel like it has done a great job of managing to keep our files clean. I like that while its running you are able to see the progress.
Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache.

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.
Coming from the ConnectWise ecosystem we were very excited to see a platform that was modern, easy to use and had fantastic integrations with the products we use.
This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

Cons

My employees are not IT people, so when we have a backup problem we get on the phone with Carbonite. They take over the computer and find the problems.
My computer nerd insisted that I use Carbonite. The service was impossible because I could not speak to a person and I had an emergency.
Indicating which files and folders to back up can be a pain.

Cons

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.
Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.
Another thing that is more of an inconvenience than a con. You are required to have 2FA enabled to make configuration/policy changes.
  • Vendor responds to reviews
  • Last review11 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features14
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • Change Management
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configurable Workflow
  • Configuration Management
  • Continuous Backup
  • Continuous Monitoring
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Email Management
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • Financial Data Protection
  • For MSPs
  • For Websites
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Creation
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-OS
  • Multiple Format Support
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Web Access / Restoration
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management
  • Total features176
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Management
  • Application Security
  • Approval Process Control
  • Archiving & Retention
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Authentication
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Billing & Invoicing
  • Bootable Media Creation
  • CPU Monitoring
  • Change Management
  • Client Portal
  • Cloud Backup
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configurable Workflow
  • Configuration Management
  • Continuous Backup
  • Continuous Monitoring
  • Credential Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Document Storage
  • Email Alerts
  • Email Management
  • Email Templates
  • Encryption
  • Endpoint Management
  • Endpoint Protection
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • Financial Data Protection
  • For MSPs
  • For Websites
  • Full Backup
  • HIPAA Compliant
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Creation
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Inventory Tracking
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Local Server Options
  • Macros/Templated Responses
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Device Support
  • Multi-OS
  • Multiple Format Support
  • Multiple User Accounts
  • Network Analysis
  • Network Monitoring
  • Network Resource Management
  • Network Wide Management
  • Password Management
  • Patch Management
  • Patch Prioritization
  • Patch Testing
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Response Management
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Secure Login
  • Security Auditing
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • VM Backup
  • Virtual Machine Monitoring
  • Vulnerability Management
  • Vulnerability Scanning
  • Web Access / Restoration
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations2
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations38
  • Bitbucket
  • Datadog
  • Dropbox Business
  • GitHub
  • GitLab
  • Google Drive
  • Jenkins
  • Jira
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Teams
  • NetSuite
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Zapier
  • Zendesk