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Carbonite

Internet based backup solution

Table of Contents

Carbonite - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Carbonite overview

Based on 172 verified user reviews

What is Carbonite?

Reviews for Carbonite come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Health, Wellness and Fitness (6%), and Computer Software (6%). The most frequent use case for Carbonite cited by reviewers is backup (90% of reviewers).

What do users say about Carbonite pricing?

Most reviewers indicate Carbonite offers affordable pricing and good value for unlimited backup, and they appreciate discounts for multiple devices. Some reviewers feel the price is high for server backups or advanced features, and they mention limited functionality in lower tiers.

Starting price

4.92flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Backup and Restore

File Upload

Backup

Data Backup

Customer Support

Performance and Speed

Carbonite’s user interface

Ease of use rating:

4.3

(172)

Carbonite pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(13)

3-4(64)

5(95)

What do users say about Carbonite?

Select to learn more

Who uses Carbonite?

Based on 172 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer Software

Health, Wellness and Fitness

Religious Institutions

Others

Use cases

Backup

Business Continuity

Cloud Storage

Computer Security

IT Management

Carbonite's key features

Most critical features, based on insights from Carbonite users:

Cloud backup

4.4

(20)

Backup scheduling

4.5

(16)

Incremental backup

4.3

(15)

Backup and recovery

4.4

(8)

Encryption

4.4

(9)

Disaster recovery

4.8

(4)

All Carbonite features

Features rating:

4.2

(172)

Automatic backup

3.0

(2)

Secure data storage

5.0

(2)

Data recovery

3.3

(3)

Access controls/permissions

3.5

(2)

Compliance management

3.7

(3)

Web access/restoration

(0)

Threat response

(0)

Reporting/Analytics

(0)

Real-Time monitoring

(0)

Policy management

(0)

Monitoring

(0)

Local Server Options

(0)

File transfer

(0)

File management

(0)

Endpoint protection

(0)

Data storage management

(0)

Data security

(0)

Data replication

(0)

Data migration

(0)

Continuous backup

(0)

Compression

(0)

Archiving & retention

(0)

Activity monitoring

(0)

Carbonite awards

Business Continuity

75/100

Carbonite alternatives

Carbonite

4.3

(172)

Starting from

4.92

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

4.0

Customer Support

4.0

IDrive

4.6

(1.1K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Cove Data Protection

4.7

(216)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

NAKIVO Backup & Replication

4.8

(455)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Carbonite pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

4.92

Per month

Features included:

Automatic File and Photo Backup
Encrypted Cloud
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup

Plus

Per month

Features included:

Automatic File and Photo Backup
Automatic Video Backup
Encrypted Cloud
External Hard Drive Backup
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup

Prime

8.75

Per month

Features included:

Automatic File and Photo Backup
Automatic Video Backup
Courier Delivery of Recovered Files
Encrypted Cloud
External Hard Drive Backup
Remote File Access From Any Device
Secure
Supports All File and Photo Types
Unlimited Backup
Webroot® Computer Antivirus

User opinions about Carbonite price and value

Value for money rating:

4.0

Of 36 reviews that provide robust commentary on Carbonite's price and value, 71% mention it in a positive light.

Most reviewers indicate Carbonite offers affordable and reasonable pricing, especially for unlimited backup and essential features, making it a cost-effective solution for many users. They appreciate the peace of mind and ease of use included at a fair price, with some noting discounts for multiple devices. Some reviewers feel the price is a bit high compared to competitors, particularly for server backups or after recent price increases, and mention that reduced functionality may require more expensive plans. Some users say the value could be better if more features were included in lower-priced tiers.

, and

To see what individual users think of Carbonite's cost and value, check out the review excerpts below.

“The price point is fairly competitive with other cloud backup solutions and sometimes they offer discounts at time of renewal if a 5-year plan is chosen.”

Brian B.

Founder & President

“If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do.”

Sarah S.

Diretor of Creative Content

“Functionality has also been reduced over time which means that some things are no longer available or you have to buy a more expensive package. ”

Alex K.

Managing Director

Carbonite integrations (2)

Top integrations

Bitium

APTX

Carbonite customer support

What do users say about Carbonite customer support?

Customer support rating:

4.0

We analyzed 21 verified user reviews to identify positive and negative aspects of Carbonite customer support.

A fair number of users highlight fast, courteous, and professional customer support that resolves issues efficiently.

A number of users report difficulty reaching support, inconsistent help, and frustration with tiered escalation and limited availability.

Support options

Knowledge base

Email/help desk

Phone support

Faqs/forum

Training options

Videos

Documentation

To see what individual users say about Carbonite's customer support, check out the review snippets below.

“Couldn't ask for more. When I needed customer support the responses were fast and useful.”

Yechiel L.

“In one instance I needed technical support and they were responsive and helpful”

Linda H.

Sales Agent

“Quit working and customer service was unable to help me get it working again.”

Bill V.

Owner/Agent

Carbonite FAQs

Q. Who are the typical users of Carbonite?

Carbonite has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What is Carbonite used for?

Carbonite lets users backup all the data on their computer as long as it’s connected to the internet. It is a cybersecurity software that allows businesses to back up their files and digital assets, as well as recover them in the event of a data loss. In addition to offering unlimited storage space, Carbonite includes the following features - automated backup for files that are added to the computer, automatic file synchronization between all devices in the home office or small business (including mobile devices), and remote access so users can access their files anywhere.

Q. What languages does Carbonite support?

Carbonite supports the following languages:
Chinese (Simplified), English

Q. Does Carbonite support mobile devices?

Carbonite supports the following devices:
Android

Q. Does Carbonite offer an API?

No, Carbonite does not have an API available.

Q. What level of support does Carbonite offer?

Carbonite offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, FAQs/Forum