Clientele ITSM Features

Clientele ITSM

SaaS or on-premise ITSM software for MSPs

4.5/5 (2 reviews)

Clientele ITSM Feature Summary

  • Notifications
  • Problem management
  • Kanban baord
  • Knowledge management
  • Planboard
  • Third party integrations
  • Service catalogue

IT Management Feature Comparison

Most popular features of all IT Management apps

API (250 other apps)
Access Control (72 other apps)
Activity Dashboard (108 other apps)
Activity Tracking (63 other apps)
Application Integration (67 other apps)
Auditing (76 other apps)
Automatic Notifications (98 other apps)
Collaboration Tools (58 other apps)
Data Import/Export (77 other apps)
Drag & Drop Interface (82 other apps)
Monitoring (179 other apps)
Projections (64 other apps)
Real Time Data (70 other apps)
Real Time Monitoring (78 other apps)
Real Time Reporting (59 other apps)
Reporting & Statistics (64 other apps)
SSL Security (70 other apps)
Third Party Integration (108 other apps)
User Activity Monitoring (54 other apps)
Workflow Management (70 other apps)

Competitor Feature Comparison

Clientele ITSM Feature Reviews

2 reviewers had the following to say about Clientele ITSM's features:

Arjan van den Bos

Great software to help us out with our business

2017-03-07

We are happy with the dashboard functionality and the possibility to export data to Excel or whatever other system.

Pros

Dashboard functionality

Cons

We are using SaaS. After upgrade we have new client software to install. This should not be done after next release. That will help us very much for deployment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Clientele ITSM

Take your time to implement your processes into Clientele ITSM. If you do it right first time it will really help the business needs.

Source: Capterra
Helpful?   Yes   No

Response from Mproof


Thank you very much for your review, Arjan. If we can of any assistance in the future, we'll be glad to help out.

Read more
Mike de Oudste

Very complete and consistent ITSM software suite for Managed Service Providers

2018-02-27

Pros

It's very complete with support for all sorts of tickets It has the ability to separate accounts, which is very suitable for MSP's Extensive reporting options Integration with Microsoft Exchange and Microsoft Active Directory Available as an On-Premise or as a SaaS-solution

Cons

Clientele ITSM needs Windows 7 or Windows 10 to operate (it's not browser based yet) The interface might be familiar to some, but out-dated looking to others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more