I'm a solo designer and made a tour app for a winery. I saw this app creation process as straightforward and it worked well right out of the box. And the submission process would probably have gone well too, if I hadn't tried to submit it myself, and when the certificate file wouldn't load, and then I clicked the friendly green button that said "we'll submit it for you if you upgrade". So I upgraded.
Now the system won't recognize my Apple credentials (which are the same ones I use to log in to the Apple website) and I get one email a day from very friendly people in India telling me the same steps, over and over, about how to submit my app. When I tell them my credentials are fine, the database must have a glitch, I get the same instructions as the day before. "Here's how to submit your app. Your credentials are unverified." Because of the time difference, we can only communicate once a day.
MEANWHILE, my client has planned a launch of the app, complete with a party for wine club members to test it, and a press release. . . and time is not on my side when I have spent the last 10 days going round and round with the same issue instead of progressing.
So, I like it, I will probably use it to create more apps, but not having real-time support is really hurting my recommendation of it to others.
Very good interface, good instructions, good tutorials. Good tools, explanations of how to use them.
Remote customer service with limited knowledge of how to solve true technical problems.
Response from Como
Hi Tari, Sorry to hear that your current frustrations with our Support Process so far. We greatly appreciate your feedback and will pass it along to the relevant department so we may improve our customers experience moving forward. As there was an issue in confirming the Apple log in credentials, we apologize for the delay in submitting the app to iTunes. The app is now live in Google Play and has been submitted to iTunes and is currently awaiting review . As soon as the app is published you will be notified via email. Please contact our Support Team via http://www.como.com/help-center-contact-us/ regarding any inquires for your app and Como Account.
The Como Team