Deepser Features

Deepser

IT service desk, ticketing, and asset management software

4.5/5 (12 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Barcode / Ticket Scanning
CMDB
CRM
Calendar Management
Call Center Management
Cataloging/Categorization
Categorization/Grouping
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Communications Management
Compliance Management
Compliance Tracking
Configuration Management
Contact Management
Content Library
Content Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Device Auto Discovery
Document Storage
Drag & Drop
Email Management
Email Templates
Event Logs
Feedback Management
Forms Management
Full Text Search
Help Desk Management
IT Asset Management
IT Asset Tracking
IT Incident Management
IT Reporting
Incident Management
Incident Reporting
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Network Monitoring
Patch Management
Performance Metrics
Prioritization
Problem Management
Project Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Relationship Mapping
Release Management
Reminders
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Requisition Management
Role-Based Permissions
Routing
SSL Security
Safety Incident Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
User Management
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Barcode / Ticket Scanning
CMDB
CRM
Calendar Management
Call Center Management
Cataloging/Categorization
Categorization/Grouping
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Communications Management
Compliance Management
Compliance Tracking
Configuration Management
Contact Management
Content Library
Content Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Device Auto Discovery
Document Storage
Drag & Drop
Email Management
Email Templates
Event Logs
Feedback Management
Forms Management
Full Text Search
Help Desk Management
IT Asset Management
IT Asset Tracking
IT Incident Management
IT Reporting
Incident Management
Incident Reporting
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Network Monitoring
Patch Management
Performance Metrics
Prioritization
Problem Management
Project Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Relationship Mapping
Release Management
Reminders
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Requisition Management
Role-Based Permissions
Routing
SSL Security
Safety Incident Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
User Management
Widgets
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Asset Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Barcode / Ticket Scanning
CMDB
CRM
Calendar Management
Call Center Management
Cataloging/Categorization
Categorization/Grouping
Change Management
Chat/Messaging
Client Portal
Collaboration Tools
Communications Management
Compliance Management
Compliance Tracking
Configuration Management
Contact Management
Content Library
Content Management
Contract/License Management
Cost Tracking
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Device Auto Discovery
Document Storage
Drag & Drop
Email Management
Email Templates
Event Logs
Feedback Management
Forms Management
Full Text Search
Help Desk Management
IT Asset Management
IT Asset Tracking
IT Incident Management
IT Reporting
Incident Management
Incident Reporting
Interaction Tracking
Inventory Management
Inventory Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Macros/Templated Responses
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Language
Network Monitoring
Patch Management
Performance Metrics
Prioritization
Problem Management
Project Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Relationship Mapping
Release Management
Reminders
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Request Assignment
Requisition Management
Role-Based Permissions
Routing
SSL Security
Safety Incident Management
Scheduled / Automated Reports
Scheduling
Search/Filter
Self Service Portal
Server Monitoring
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Single Sign On
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
User Management
Widgets
Workflow Configuration
Workflow Management
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Deepser Feature Reviews

6 reviewers had the following to say about Deepser's features:

Carlo M.

Deepser and Device 42 a complete solution for ticketing and asset management

2020-09-11

Moreover, it is integrated with the American Device 42 software that is more focused on Data Centers.

Pros

User Experience Ease of use Integrated with Active Directory

Cons

nothing in particular or it is too early to find defects

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Carlo D.

Sistema di service desk adattato per noi

2020-08-28

Direi ottima soluzione complessiva, poche problematiche di integrazione, comunque risolte in breve tempo grazie alla cooperazione mutua.

Pros

E' risultato ideale per gestire i nostri progetti! Col portale utente i nostri clienti ci contattano facilmente per ogni loro richiesta, sgravio importante. Inoltre noi riusciamo a gestire i progetti senza perdere traccia delle attività e delle scadenze, cosa che prima avevamo qualche problema. Il software ci permette di coordinare il nostro team di professionisti, considerando anche il carico di ciascuno grazie ai calendari, in questo modo miglioriamo i tempi.

Cons

Purtroppo non gestisce la parte di fatturazione e le dashboard sono orientate più per un team IT.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele C.

Perfetto

2020-09-07

Il sistema ha risolto notevoli problemi interni di gestione dei ticket dei Clienti ed ha permesso precisi report per migliorare sia le funzionalità dei nostri sistemi che il servizio reso ai Clienti.

Pros

Prodotto flessibile e completamente configurabile per le proprie esigenze Aziendali, di facile ed intuitivo utilizzo. L'assistenza è sempre puntuale ed esaustiva ed i rapporti sono sempre professionali ma cordiali anche per richieste, a volte complicate, dove è sempre riuscita a fornire le linee guida per metterle in atto.

Cons

Tutto perfetto, nessun problema, Deepser aiuta con il lavoro quotidiano, senza dare problemi.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Daniele T.

Finalmente, perfetto per le MSP!

2020-09-04

Dopo svariate ricerche per un prodotto che si adattasse con facilità e personalizzazione alla nostra realtà con Deepser l'abbiamo trovata. Mi ha stupito la rapidità di nuove features e la precisione della roadmap. Molto soddisfatti per i moduli che usiamo noi, Help Desk, Knowledge Base, Password Manager, CMDB, CRM.

Pros

Costo, personalizzazione e semplicità sono i punti forti. Le API sono perfette!

Cons

Bisogna munirsi di pazienza iniziale per la startup, ma non credo esista un software dove non che sia calzato a pennello senza un attività iniziale di personalizzazione, anzi..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nadia M.

Perfect tool to keep track of maintenance work

2020-09-04

Our field technicians can insert directly in the system the amount of hours they spent at the client's plant, type of maintenance done, extra notes and they can create instant work report to be signed by the client.

Pros

Ease of use; competent project managers and support team

Cons

There is no native App of Deepser, but it is web-responsive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Marco B.

Gestione Ticket innovativo

2020-08-28

La mia esperienza complessiva è eccellente, lo consiglierei sicuramente.

Pros

Sicuramente ha come punto di forza l'interfaccia e la personalizzazione, anche lato End User è molto intuitivo.

Cons

All'inizio risulta un po' macchinoso, occorre quindi farci la mano e impararlo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more