eBridge Connections Accounting Integration Reviews

eBridge Connections Accounting Integration

Simplifying financial integration for small-to-mid business

eBridge Connections Accounting Integration

Review Summary

Pros

Cons

Overall rating

3.0

(7)

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43%
positive reviews
29%
would recommend this app

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7 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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eBridge ERP connections

Reviewed 2 years ago
Pros

They have a good amount of connectors, and pretty easy to configure.

Cons

The customer service has not been easy to work with, most of the time it feels like they don't know their own product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Smooth very easy l love How easy it is to use the functionality is very efficient and transfers orde

Reviewed 3 years ago

How easy it is to use the functionality is very efficient and transfers orders easily

Pros

How easy it is to use the functionality is very efficient and transfers orders easily this product is great

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don't work with them

Reviewed 9 months ago

With this integration we created more problems than we had before. No answer from anyone at eBridge, old plateform to see the transaction, no respect of promise date. Don't work with them

Pros

I wish I could say something positive about this sofware but there's nothing positive.

Cons

Don't support accent from one plateform to another. No reply on our email and not answering the phone, absolutly no support. Promise an integration in three weeks but nothing is setup after 4 months.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not Reputable - cant finish - bills you months after project is complete

Reviewed 3 months ago

Do not give them a credit card to keep on file. They run it for random amounts without providing invoices. You talk to them and correspond with with emails, and have one figure, then they run a different 2 or 3 times the agreed amount. Then wont return phone calls or emails. They have 2 or 3 people handling your account. Pay them by check as you go. You have to dispute with your credit card. They ar enot reputalble and dont finish the project.

Pros

Nothing - it was nver completed. It was too complex for them.

Cons

Can't get to the finish line. After months of work, pulled the plug. Can only manage straight line connection. Can't supply ant meaningful reporting to diagnose errors. Not useable for a business that has thousands of transactions weekly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A robust, if inflexible EDI solution for Microsoft Dynamics

Reviewed 3 years ago

EDI is a pain to work in generally, and eBridge took on all the heavy lifting. If the product interface was more flexible and able to mesh with a highly configurable app like Dynamics, I would definitely recommend this product. Maybe in the near future.

Pros

The EDI integration is outside of Dynamics and communicates with native web services from the ERP. The EDI is handled completely by eBridge and appears in Dynamics fully formed as the appropriate documents and transactions. The team working on implementing were helpful and easy to get along with.

Cons

While a very complete EDI solution, it is completely inflexible and requires only out of the box (of a specific previous version - not the newest) Dynamics web service interface which can be problematic for even a minimally customized app. Hopefully this will be resolved in later releases.

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  • Value for money
  • Ease of use
  • Features
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poorly communicated and executed integration capabilities

Reviewed 3 years ago

Basic benefit only of automation; still trying to get fully live after 8+ months.

Pros

The software integrates order data from multiple platforms/sources/channels and can manage return transactions.

Cons

The time to implement has been lengthy and costly; does not seem to adapt well to the standard features of our commercial ERP system.

Vendor response

We all really value your feedback Shawn. eBridge strives to be a great partner to all customers. We¿ll review our processes and your unique engagement with us right away. Thank you again.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Very unresponsive

Reviewed 4 years ago

We hired EBridge to create an integration between Big Commerce and Sage 50. Our first interactions with them were positive, but as the project progressed, went significantly over budget and dragged on well past the due date, they became extremely non-communicative and increasingly difficult to work with.

Pros

It creates a needed integration

Cons

Company was very difficult to deal with. They were terrible at returning calls and didn't respect deadlines.

Vendor response

Feedback is the most important thing to us. Thank you for this. We are always working to meet the needs and expectations of our clients with great software and services. We sincerely express regret that you had a poor experience and that our communication did not meet your expectations. We will be promptly reviewing and adjusting our processes to ensure optimal customer success in the future. - eBridge Connections