The project just successfully went live and I look like the hero for using an in-house tool to get the job done. And our EDI guys love it too for actual EDI transmissions.Chad E.Read the full review
The software itself is good, however, we wish the customer service and support were sufficient to better support its customers.Christy P.Read the full review
EDI/HQ is a very good EDI solution with reliable performance and timely customer service and support.Will K.Read the full review
Cons
No support hours are included in the annual fee. The determination of whether or not some of the technical hours we have been charged is a debatable point, and can be frustrating.Carissa B.Read the full review
Initial learning curve was steeper than experienced with other EDI applications. Dashboard layout and design can intimidate and confuse new users.Verified ReviewerRead the full review
We can filter down the documents to find errors quickly. The ability to have the system send emails when there are errors is a plus for the way we use the software.David G.Read the full review
Overall rating
4.7
/5
98%
positive reviews
100%
recommended this to a friend or a colleague
9 reviewers had the following to say about EDI/HQ's pricing:
Anonymous Reviewer
Industry: Unknown
Company size: 51-200
Good experience. Been a customer for many years.
Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra
The product is a good value. It's price point allows a small to medium sized business EDI enable their organization without breaking the bank.
Pros The product is a good value. It's price point allows a small to medium sized business EDI enable their organization without breaking the bank.
Cons Mapping is a bit challenging at first. Over time, you learn shortcuts and ways to improve on mapping and performance. It's not as intuitive as one would hope.
increased efficiency and functional department ownership of issues that are related to their respective departments.
Pros ease of use, user friendly - can troubleshoot issues without spending too much time researching root cause. Overall the tool has a short learning curve and several functional departments can use the tool to review potential issues and correct them.
Cons The tool is a little expensive but overall it provides value that is probably offset by the cost based on the comments i provided in the "PRO" section. We really don't have any "CONS" from the user community that utilize the tool.
Great software easy to use allowed us to increase productivity and reduce errors
Used daily for 6-12 months
Reviewed 2017-12-09
Review Source: Capterra
ease of use, price and the flexibility it offers with adding new clients to our system. For the price there is not a better option out there that offers as many features.
Pros ease of use, price and the flexibility it offers with adding new clients to our system. For the price there is not a better option out there that offers as many features.
Cons Since the software works well, the support at 1EDIHQ is not as robust as other software. I would like a better self service option and perhaps online support
25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.
25+ years of EDI experience and this is the only product I've ever used and liked. I support other EDI customers using other software and this one is hands down the best of breed.
Pros The software is very intuitive making it easy to query and find data. The mapping tool is the best I've come across allowing for highly customized mapping. With the scheduler, EDI can be run automated and unattended and will alert you if it needs help.
Cons There is a reporting tool but you can't really create your own reports without help. Most times I just want to be able to export a line view to excel. That would be a nice value add.
The EDI HQ team has always been positive and very helpful whenever I have needed
EDI Support.
Used daily for 2+ years
Reviewed 2017-09-06
Review Source: Capterra
Organization all in one easy place to refer to when needed. Trouble-shooting is easy to locate. Very low maintenance required. The most key areas for us are: Quick Problem-solving and Efficiency and the EDI HQ Team are spot-on! Keep up the great work!
Organization all in one easy place to refer to when needed. Trouble-shooting is easy to locate. Very low maintenance required. The most key areas for us are: Quick Problem-solving and Efficiency and the EDI HQ Team are spot-on! Keep up the great work!
Pros Easy and intuitive, even to the least experienced EDI coordinator.
The staff has thorough knowledge of the EDI products and has always
provided prompt and efficient responses or made knowledgeable
recommendations to solve an issue. The friendly and helpful attitudes
are awesome and they make one feel like the most important customer
they have worked with all year! EDI HQ software is awesome as is the staff.
Cons Colors! When the cursor is on a line, the navy blue color overrides the background making it difficult to view the contents.
I wanted to cover four areas that I have considered over the years we have been with 1EDI Source and the usage of HQ.
These comments also come from a background and usage of two other companies we use for our other divisions.
Self-service portal: With our current relationship I have no way of serving myself for simple tasks. Checking an FA or resending an invoice. I'm totally dependent on a phone call or email and consultant of which I will be charged $165 dollars an hour for a low value task.
New trading partner/map setup: with other companies they typically have already setup maps and I just convert my output to their specifications. It seems like when I have to setup a new trading partner it is always a custom job that takes more consultant billable hours then needed. Also, other companies change/update the maps per our customer requests and don't charge us for that service. The higher cost to bring a new partner on the system is a barrier and is why I have not brought any new customers on board for over a year.
Non-integration: there is no integration or messaging between my ERP system and HQ. We send files over ftp and I really never know if they got to where they need to be. It's like a black hole. We do get a weekly report from you showing what came in but we have to manually check that and there can be hundreds of transactions on it. No guarantee of delivery between our systems.
Risk and costs: if there are any problems or changes I have to pay for their updates and resolution. So in our relationship I bear all of the risk and costs. I feel there should be some shared responsibility between 1EDISource and Westin. If your tech makes a mistake or is learning and is not as productive then I have to pay for their inexperience and mistakes.
Even though I highlighted four areas of concerns, Westin Foods has been with 1EDI Source for over 10 years because the products and service do deliver value and stability. The dedicated account support technicians have been stellar and always responsive. I also wanted to state I realize we have chosen a lower cost plan that does contribute to my listed concerns which could be rectified with higher costs services. Overall Westin Foods has had a wonderful long term relationship with 1EDI Source and their products.
I wanted to cover four areas that I have considered over the years we have been with 1EDI Source and the usage of HQ.
These comments also come from a background and usage of two other companies we use for our other divisions.
Self-service portal: With our current relationship I have no way of serving myself for simple tasks. Checking an FA or resending an invoice. I'm totally dependent on a phone call or email and consultant of which I will be charged $165 dollars an hour for a low value task.
New trading partner/map setup: with other companies they typically have already setup maps and I just convert my output to their specifications. It seems like when I have to setup a new trading partner it is always a custom job that takes more consultant billable hours then needed. Also, other companies change/update the maps per our customer requests and don't charge us for that service. The higher cost to bring a new partner on the system is a barrier and is why I have not brought any new customers on board for over a year.
Non-integration: there is no integration or messaging between my ERP system and HQ. We send files over ftp and I really never know if they got to where they need to be. It's like a black hole. We do get a weekly report from you showing what came in but we have to manually check that and there can be hundreds of transactions on it. No guarantee of delivery between our systems.
Risk and costs: if there are any problems or changes I have to pay for their updates and resolution. So in our relationship I bear all of the risk and costs. I feel there should be some shared responsibility between 1EDISource and Westin. If your tech makes a mistake or is learning and is not as productive then I have to pay for their inexperience and mistakes.
Even though I highlighted four areas of concerns, Westin Foods has been with 1EDI Source for over 10 years because the products and service do deliver value and stability. The dedicated account support technicians have been stellar and always responsive. I also wanted to state I realize we have chosen a lower cost plan that does contribute to my listed concerns which could be rectified with higher costs services. Overall Westin Foods has had a wonderful long term relationship with 1EDI Source and their products.
We use the EDIHQ product for importing/export and mapping our EDI .
Reviewed 2016-03-08
Review Source: Capterra
Pros: Gave us visibility into our EDI transactions. Was able to interface with our ERP system. Automated the entire EDI process. Has notification abilities to allow us to be proactive instead of reactive to potential problems.
Cons: The job scheduling portion is a separate product with an additional cost and without it you are at the mercy of the server's task scheduler which can be unreliable with no notification capabilities.
Pros: Gave us visibility into our EDI transactions. Was able to interface with our ERP system. Automated the entire EDI process. Has notification abilities to allow us to be proactive instead of reactive to potential problems.
Cons: The job scheduling portion is a separate product with an additional cost and without it you are at the mercy of the server's task scheduler which can be unreliable with no notification capabilities.
I use 1EDI (EDI/HQ) on a daily basis in my current role, and have done so for a year now. My background includes over 10 years in the healthcare industry, including the design and implementation of healthcare systems on a large scale.
Technical Knowledge: From my experience in dealing with several of the analysts on technical issues the scope of healthcare knowledge is limited. When issues arise, the scope can either be specific to healthcare or general X12/EDI. It can be hit or miss on receiving a correct and accurate answer. In either case, we have been charged when technical support is engaged.
Self Service: 1EDI has a wiki available for users to find answers to general questions. Troubleshooting and technical information available is very limited, especially in our area of industry. In order to resolve many issues we have to unnecessarily engage 1EDI. No technical or user manual is available for clients.
Cost: We pay an annual license fee and for any technical hours needed for support. No support hours are included in the annual fee. The determination of whether or not some of the technical hours we have been charged is a debatable point, and can be frustrating.
Ease of Use: 1EDI is actually fairly easy to use once you understand how it functions and you have the correct people on your internal team setting it up and using it. Creating and editing maps and files is relatively easy. The validation tool could be enhanced.
Customer Service: The customer service has ranged from mediocre to stellar. Earlier this year we were assigned a new client manager and he has made all of the difference in the world. Rather than contacting technical support first, I go to my client manager first. He will either put information out on the wiki for me, find the answer for me, or tell me if I truly need to contact technical support. If there is a feature or function we recommend to 1EDI they will evaluate the recommendation and either add it to a development list or let us know that it is not a feature they will be looking at.
Overall: The program itself is a decent EDI tool. Updates to the program need to be verified before given to clients to install to ensure there is not an interruption in business because of a new issue being installed with the update. The technical knowledge available to users needs to be improved. With enhancements, 1EDI is on the verge of being an exceptionally robust program in the healthcare industry.
I use 1EDI (EDI/HQ) on a daily basis in my current role, and have done so for a year now. My background includes over 10 years in the healthcare industry, including the design and implementation of healthcare systems on a large scale.
Technical Knowledge: From my experience in dealing with several of the analysts on technical issues the scope of healthcare knowledge is limited. When issues arise, the scope can either be specific to healthcare or general X12/EDI. It can be hit or miss on receiving a correct and accurate answer. In either case, we have been charged when technical support is engaged.
Self Service: 1EDI has a wiki available for users to find answers to general questions. Troubleshooting and technical information available is very limited, especially in our area of industry. In order to resolve many issues we have to unnecessarily engage 1EDI. No technical or user manual is available for clients.
Cost: We pay an annual license fee and for any technical hours needed for support. No support hours are included in the annual fee. The determination of whether or not some of the technical hours we have been charged is a debatable point, and can be frustrating.
Ease of Use: 1EDI is actually fairly easy to use once you understand how it functions and you have the correct people on your internal team setting it up and using it. Creating and editing maps and files is relatively easy. The validation tool could be enhanced.
Customer Service: The customer service has ranged from mediocre to stellar. Earlier this year we were assigned a new client manager and he has made all of the difference in the world. Rather than contacting technical support first, I go to my client manager first. He will either put information out on the wiki for me, find the answer for me, or tell me if I truly need to contact technical support. If there is a feature or function we recommend to 1EDI they will evaluate the recommendation and either add it to a development list or let us know that it is not a feature they will be looking at.
Overall: The program itself is a decent EDI tool. Updates to the program need to be verified before given to clients to install to ensure there is not an interruption in business because of a new issue being installed with the update. The technical knowledge available to users needs to be improved. With enhancements, 1EDI is on the verge of being an exceptionally robust program in the healthcare industry.
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