eIssueTracking Features

eIssueTracking

Issue tracking software for small businesses

4.0/5 (1 review)

eIssueTracking Feature Summary

  • Activity Dashboard
  • Automated Rules & Workflows
  • Automated Ticket Assignment
  • Automatic Alerts
  • Canned Responses
  • Custom Automation Rules
  • Incident Tracking
  • Issue Tracking
  • Prioritization
  • Real-Time Monitoring
  • SLA Tracking
  • Self-Service Portal

Competitor Feature Comparison

Activity Dashboard
Alerts / Escalation
Assignment Management
Customizable Branding
Customizable Reporting
Escalation Management
Incident Management
Issue Management
Issue Tracking
Monitoring
Prioritizing
Project Management
Real Time Monitoring
Reporting & Statistics
Risk Analytics
SLA Management
Search Functionality
Self Service Portal
Support Ticket Management
Task Management
Learn moreCompare App
Activity Dashboard
Alerts / Escalation
Assignment Management
Customizable Branding
Customizable Reporting
Escalation Management
Incident Management
Issue Management
Issue Tracking
Monitoring
Prioritizing
Project Management
Real Time Monitoring
Reporting & Statistics
Risk Analytics
SLA Management
Search Functionality
Self Service Portal
Support Ticket Management
Task Management
Visit WebsiteCompare App
Activity Dashboard
Alerts / Escalation
Assignment Management
Customizable Branding
Customizable Reporting
Escalation Management
Incident Management
Issue Management
Issue Tracking
Monitoring
Prioritizing
Project Management
Real Time Monitoring
Reporting & Statistics
Risk Analytics
SLA Management
Search Functionality
Self Service Portal
Support Ticket Management
Task Management
Visit WebsiteCompare App

eIssueTracking Feature Reviews

1 reviewers had the following to say about eIssueTracking's features:

Anonymous
(Retail company, 1001-5000 employees)

IT/Ecomm Management

2019-04-25

Overall, it helps ease and improve work process and issue management to increase functionality and resolve issues faster.

Pros

I can submit a ticket and it's severity level with a description so IT can funnel it to get fixed to the proper channels. It keeps communication between the entire team rather than one person working on the issue, and it eliminates duplicative work and patterns.

Cons

I can't see if/when someone else on my team issues a ticket that may be similar to something I am going to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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