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Electric AI

IT management software for managed software providers (MSP)

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Electric AI Pricing, Features, Reviews and Alternatives

Electric AI product overview

What is Electric AI?

Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more via a unified platform. The application allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

In Person
Documentation
Live Online

Electric AI pricing information

Value for money

4.4

/5

9

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Electric AI features

Functionality

4.3

/5

9
Total Features90 8 categories

Most valued features by users

Reporting/Analytics
Access Controls/Permissions
Third Party Integrations
Alerts/Notifications
Monitoring
Reporting & Statistics
Dashboard
Real Time Monitoring

Functionality contenders

Electric AI users reviews

Overall rating

4.1

/5

9

Positive reviews

89%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.38/10
Rating distribution

5

4

3

2

1

4

4

0

0

1

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent service, incredible value

Reviewed a year ago

They are incredibly customer focused. Our reps are very attentive and see to any questions we have or additional needs we bring to them very quickly and efficiently. For a company that runs on AI, they bring a very personal touch to the experience.

Pros

Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee.

Cons

There are some finder details of onboarding that we still need to finesse manually, but Electric is constantly improving their portal for technology resourcing and this issue has consistently diminished over our time with them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Electric is an invaluable resource for my company

Reviewed a year ago

My overall experience with Electric has been fantastic! Admittedly, it was rocky at the beginning but I believe that's merely from not clearly knowing each organization's expectations. But once that was rectified, it's been an amazing experience ever since. I've experienced nothing but the highest level of customer service for the most part and truly depend on Electric for our IT needs.

Pros

The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us!

Cons

I've had mostly positive encounters, however, one of my more recent interactions was negative in that I was clearly dealing with someone from another country and the language barrier made it quite difficult to communicate efficiently and effectively with them. I had to repeat myself and it was quite time-consuming having to repeatedly explain my needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great marketing, good ideas, poor execution

Reviewed 2 months ago

I like the concept. I think COVID caused Electric to scale hard, and they scaled in very incorrect ways. Instead of relying on technology, everything is click script done by a human. I don't know how our agents wound up deviating from said scripts so often, but this is ultimately the issue with humans - they make mistakes. My CS rep was awesome, he could not have been more understanding and dedicated...

Pros

I love the accessibility of the Slack-based helpdesk. Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset.

Cons

Quality of service was the #1 issue on a consistent basis. Tickets of the same exact nature would be handled in different ways depending on the agent or the day of the week. Administrative access was granted to users despite explicit instruction to never do that on multiple occasions, despite numerous reiterations of process. It would take hours and constant prompting to get updates to tickets...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Helpful IT Resource!

Reviewed a year ago

My overall daily interactions are typically very good! They are prompt, helpful, and I appreciate all their efforts.

Pros

I have worked with Electric for almost 3 years! We have had our ups and downs but overall I am happy with their performance! Each tech that I speak with is knowledgeable and friendly. They are responsive and troubleshoot an issue from beginning to end. I appreciate the constant communication through Slack.

Cons

Although they are responsive, sometimes it does take some time to arrive at a solution (this happens rarely).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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IT Service

Reviewed a year ago

Because I have a monthly check-in with our account rep, we plan ahead and issues get resolved quickly and easily. While they make great use of automation, having a human contact makes a huge difference.

Pros

They allowed us to untether from being in an office to running a distributed workforce and know that all employees have access to reliable tech support. I can set up company-wide policies and report to/approval chains easily. And, I have a real person for an account manager

Cons

Because they are always evolving and working to make the product better, sometime new products are rolled out before they are fully debugged.

Electric AI FAQs and common questions

Electric AI has the following pricing plans:
Pricing model: Subscription


Electric AI has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Electric AI supports the following languages:
English


No, Electric AI does not have an API available.


Electric AI integrates with the following applications:
Google Forms, Microsoft Outlook, Jira, Autodesk Construction Cloud, Cisco Meraki, Google Docs, Gmail, Trello, Box, Microsoft Teams, Freshdesk, Adobe Analytics, Camtasia, Okta, Slack, Canva, Basecamp, Atlassian Confluence, Dashlane Business, ClickUp, Google Calendar, Asana, HubSpot CRM, Adobe Advertising Cloud


Electric AI offers the following support options:
Chat, FAQs/Forum, Phone Support, Email/Help Desk

Related categories