Electric AI Pricing Plan & Cost Guide

Electric AI

IT management software for managed software providers (MSP)

4.11/5 (9 reviews)

Electric AI Pricing

Pricing model: Subscription

Please contact Electric AI directly for pricing information.

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Electric AI Pricing Reviews

3 reviewers had the following to say about Electric AI's pricing:

Austin N.

Excellent service, incredible value

Used daily for 2+ years
Reviewed 2020-03-25
Review Source: Capterra

They are incredibly customer focused. Our reps are very attentive and see to any questions we have or additional needs we bring to them very quickly and efficiently. For a company that runs on AI, they bring a very personal touch to the experience.

Pros
Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house with a salaried employee.

Cons
There are some finder details of onboarding that we still need to finesse manually, but Electric is constantly improving their portal for technology resourcing and this issue has consistently diminished over our time with them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tom P.

Effective (and Cost Effective) IT Support

Used daily for 1-2 years
Reviewed 2020-03-25
Review Source: Capterra

It's like having a world-class technology team at your beck and call, but affordable.

Pros
Electric provides our company with remote tech support via Slack and MDM software, giving us quick-response answers and solutions to our IT needs. The service is equal to our better than our previous local solutions, but for a fraction of the monthly cost.

Cons
I haven't encountered anything that we're not liked, so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Charles B.

Finally. An end to fractional IT woes!

Used daily for 6-12 months
Reviewed 2020-02-20
Review Source: Capterra

Electric pretty much solved our IT woes. Huge improvement in quality AND cost.

Pros
Electric has vastly improved IT service delivery and response time while cutting our cost by 40%. Fractional IT is not around when you need them and in the office when unneeded but Electric is always there to respond. We pursued SOC certification and Electric was integral to implementing requirements, rolling out new services, and documenting everything.

Cons
Does not assist with phone systems. Printer support can be spotty from offsite. There was a bit of short staffing on their special projects team for a while but they seem to be fixing that and it hasn't been a big issue.

Response from Electric


Thank you for your review, Charles!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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