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Electric AI

IT management software for managed software providers (MSP)

(3)

Electric AI Reviews

Overall rating

3.5

/5

15

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.08/10

Reviews by rating

Pros and cons

Feels more conversational, more organic, less clinical than typical email based IT. My customer success manager was committed, insightful, and a great asset.
The ease of accessibility, their quick response time, and the customer service. And Quality Assurance Analyst Dyran White has been an absolute godsend for us.
Electric pretty much solved our IT woes. Huge improvement in quality AND cost.
Paid projects executed through the project management team were executed poorly, such as not taking backups before large-scale email migrations that wound up having issues with no backups to rely on.
Their system for managing hardware, Turbine, is a disaster, and their help desk was more or less useless, resulting in my staff managing their IT issues.
I don't know how our agents wound up deviating from said scripts so often, but this is ultimately the issue with humans - they make mistakes.
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15 reviews

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