Freshservice ServiceDesk Features List

Freshservice ServiceDesk Reviews

Freshservice ServiceDesk

A complete IT service management (ITSM) tool for business

4.55/5 (309 reviews)
1,585

Freshservice ServiceDesk Feature Summary

  • Service desk automations
  • Issue tracking
  • Asset management & asset discovery
  • Knowledge base
  • SLA management
  • Ticketing system
  • Support ticket dashboard
  • Gamification
  • Workflow management
  • Priority matrix
  • Solution auto-suggest in knowledge base
  • Automatic notifications & alerts
  • Customizable action trigger conditions
  • IT & non-IT asset tracking
  • Service catalog
  • Contract management
  • Custom approval workflows
  • Custom fields
  • Satisfaction surveys
  • Time tracking
  • Full CSS rebranding
  • Real-time project dashboard
  • Custom reports
  • Auto-conversion of emails to articles
  • Automatic ticket escalations
  • Team & agent performance monitoring
  • Out-of-the-box reporting
  • Automatic ticket assignment
  • Custom roles
  • Custom SSL
  • Scheduled reports
  • Natural Language querying
  • Customizable self-service portal
  • Active Directory integration
  • Change, problem & release management
  • Project management
  • Deadline violations indicator
  • Recurring task scheduling
  • Task management
  • Drag-and-drop interfaces
  • @mentions
  • 'Team Huddle' chat
  • Root cause analysis
  • Interactive visualizations

Freshservice ServiceDesk Features In Depth

Asset Management

Freshservice’s asset management tools help administrators keep track of everything from Ethernet cables to print cartridges. Tracking the location and status of each asset makes it easier for admins to distribute these assets immediately when the need arises.

Rather than requiring you to manually upload new assets to the system, Freshservice handles the process automatically. The solution’s discovery probe automatically updates newly-added assets and fills out forms based on the data entered about similar assets in the past. The solution also organizes hardware, software licenses, network infrastructure, and consumables in one place.

Incident Management

Freshservice’s incident management module includes features that enable admins to pick up tickets, delegate tasks, and organize problems into separate buckets. At the heart of the incident management feature is a powerful ticketing solution. Service requests are never misplaced, and conversations never fall through the cracks.

The next time an employee has a problem—for example, maybe his printer isn’t working—have the person to submit an incident request to your support desk. You can prioritize the ticket and assign it to an admin who is qualified to help with the issue, and you can also add notes to remind yourself about the status of the incident. Freshservice even offers tools that you can use to track the time you’ve spent working on a specific incident or request.

Problem Management

Individual incidents are often related to larger problems within an organization. Freshservice lets you tie the two things together. For example, you could link an individual incident like an employee’s email login difficulty with a larger problem, like an email server outage.

Within the problem management module, you’ll see a complete timeline of every activity related to the problem. This timeline can be reviewed by multiple people, which means admins aren’t working in silos as they rush to fix the issues slowing down their organizations. Permanent solutions or temporary workarounds can be attached to specific problems, expediting the resolution process if the problem ever arises again in the future.

Change Management

Freshservice provides a number of tools built to improve the lives of change managers and change technicians. Using Freshservice, these professionals can track changes, research linked problems, and formulate detailed plans for how they are going to implement the release of company-wide updates in an organized fashion.

Improve your chances of a successful rollout with thorough planning. Freshservice provides you with a place to analyze risks before changes go into place. You can also implement custom workflows and a detailed approvals process to collect as much feedback from superiors as possible before moving forward with controversial plans.

Knowledge Base

Decrease the workload you face as a service desk agent by developing a knowledge base. By uploading FAQs and articles that detail how users can resolve their own common issues, you are helping people to help themselves.

Instead of sitting down and creating a massive knowledge base all at once, Freshservice provides users with tools for updating their knowledge bases on the fly. Convert support solutions into knowledge base articles without leaving the ticket view. You can also use tags and folders to keep articles organized as your knowledge base grows.

SLA Management

Service Level Management (SLA) is a key functionality of any help desk. Freshservice aims to streamline the user experience and reduce time to resolution with the ability to set custom service levels for specific users.

The SLA Management feature allows IT members to sort users, and their associated service levels, by source, product or specific user group. This means they can ensure that priority user problems are dealt with in the right order.

Gamification

Add more fun into your job with Freshservice's gamification tool. With integrated game mechanic, team leaders and managers can keep their teams motivated and incentivized. Through this tool, each support ticket becomes an opportunity to climb the leaderboard.

Freshservice Arcade turns everyday tasks into game-like missions, create Quests to ensure top priority tasks get done in a more timely fashion. Various badges are rewarded to the best performing agents and proudly displayed on their help desk profiles.

Release Management

Freshservice aims to simplify the jobs of operations teams and the reduce the headaches associated with rolling out changes with the Release Management tool. All changes can be linked together and scheduled at the same time prior to a release, this ensures all possible changes are accounted for and nothing falls through the cracks.

Release Management in Freshservice allows you to backtrack all changes that have been added to a release. The system then automatically sends out notifications to those who have requested the chnages as soon as these changes are rolled out.

Mobile App

Freshservice's mobile service desk app allows agents to do their jobs from any location. Agents can manage tickets, resolve issues, track assets, provide services and change requests from their mobile devices. Furthermore, the mobile app enables users to get the support they need through their iPhone and Android devices.

The Freshservice mobile app serves users, agents, technicians and managers alike. Managers can use the app to assign tasks and track your teams work, agents can handle priority tickets on-the-go and customers can access self-service tools using the Solutions tab.

IT Management Feature Comparison

Most popular features of all IT Management apps

API (247 other apps)
Access Control (62 other apps)
Activity Dashboard (97 other apps)
Activity Tracking (59 other apps)
Application Integration (66 other apps)
Auditing (69 other apps)
Automatic Notifications (88 other apps)
Collaboration Tools (48 other apps)
Data Import/Export (69 other apps)
Drag & Drop Interface (77 other apps)
Monitoring (172 other apps)
Projections (60 other apps)
Real Time Data (64 other apps)
Real Time Monitoring (71 other apps)
Real Time Reporting (54 other apps)
Reporting & Statistics (50 other apps)
SSL Security (63 other apps)
Third Party Integration (97 other apps)
User Activity Monitoring (48 other apps)
Workflow Management (64 other apps)

Competitor Feature Comparison

@mentions
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Cataloging
Categorization
Change Management
Change Tracking
Chat
Client Portal
Collaboration Tools
Configuration Management
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Support Tracking
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Deadline Tracking
Drag & Drop Interface
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Portal
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Filtered Views
Gamification
Guided Problem Solving
Help Desk Management
IT Asset Tracking
Instant Messaging
Inventory Management
Issue Management
Knowledge Base
Lead Assignment
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Performance Reports
Prioritizing
Problem Management
Product Catalog
Project Management
Project Time Tracking
Purchase Order Management
Real Time Monitoring
Real Time Reporting
Real Time Updates
Recurring Tasks
Release Management
Reporting & Statistics
Request Assignment
Role Management
Rules Based Algorithms
SLA Management
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Service Level Management
Software Inventory
Status Tracking
Summary Reports
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Third Party Integration
Ticket Management
Time Tracking by Client
Trouble Ticketing
Widgets
Workflow Management
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@mentions
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Cataloging
Categorization
Change Management
Change Tracking
Chat
Client Portal
Collaboration Tools
Configuration Management
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Support Tracking
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Deadline Tracking
Drag & Drop Interface
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Portal
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Filtered Views
Gamification
Guided Problem Solving
Help Desk Management
IT Asset Tracking
Instant Messaging
Inventory Management
Issue Management
Knowledge Base
Lead Assignment
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Performance Reports
Prioritizing
Problem Management
Product Catalog
Project Management
Project Time Tracking
Purchase Order Management
Real Time Monitoring
Real Time Reporting
Real Time Updates
Recurring Tasks
Release Management
Reporting & Statistics
Request Assignment
Role Management
Rules Based Algorithms
SLA Management
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Service Level Management
Software Inventory
Status Tracking
Summary Reports
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Third Party Integration
Ticket Management
Time Tracking by Client
Trouble Ticketing
Widgets
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Automatic Lead Distribution
Automatic Notifications
Availability Indicator
Cataloging
Categorization
Change Management
Change Tracking
Chat
Client Portal
Collaboration Tools
Configuration Management
Contract Management
Custom Fields
Custom Forms
Custom User Interface
Customer Complaint Tracking
Customer Support Tracking
Customizable Approvals
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Visualization
Deadline Tracking
Drag & Drop Interface
Email Archiving
Email Integration
Email Notifications
Email Templates
Email Tracking
Employee Portal
Employee Self Service
Escalation Management
Event Triggered Actions
Feedback Collection
Filtered Views
Gamification
Guided Problem Solving
Help Desk Management
IT Asset Tracking
Instant Messaging
Inventory Management
Issue Management
Knowledge Base
Lead Assignment
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple User Accounts
Performance Reports
Prioritizing
Problem Management
Product Catalog
Project Management
Project Time Tracking
Purchase Order Management
Real Time Monitoring
Real Time Reporting
Real Time Updates
Recurring Tasks
Release Management
Reporting & Statistics
Request Assignment
Role Management
Rules Based Algorithms
SLA Management
SSL Security
Scheduled Reporting
Search Functionality
Self Service Portal
Service Level Management
Software Inventory
Status Tracking
Summary Reports
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Third Party Integration
Ticket Management
Time Tracking by Client
Trouble Ticketing
Widgets
Workflow Management
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Mobile apps

iOS App


16 reviews

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Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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Freshservice ServiceDesk Feature Reviews

25 reviewers had the following to say about Freshservice ServiceDesk's features:

Jordan Novak

It works well for small/mid size business

2018-05-14

Good product for the cost/benefit analysis for a small IT department.

Pros

Message automation and API functionality is excellent.

Cons

Better audit logging of activities performed would be helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Missy Ivan

Freshservice is my key application to manage and track support and projects

2018-04-17

Productivity, efficiency with real time and up to date reports

Pros

I use Freshservice every day and for ticket management and reports for the ICT department.

Cons

Too much to learn and master. In my role I continue to look at using Freshservice functionality from end to end. Currently I am entering ICT assets what a job !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Radosław Długosz

We've been using FreshService for over a year now and don't see a reason to change :)

2018-06-03

Freshservice allowed us to cut costs practically to zero and also introduced automatic asset tracking for some of our clients' equipment.

Pros

We really like the asset management feature - it's helpful to be able to assign tickets to devices so that later we can spot trends.

Cons

It currently lacks integration with one of our monitoring tools so we spend quite some time closing tickets that are no longer valid but that will be solved in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 51-200 employees)

Nice Product, Excelent support service.

2018-04-02

We have: Centralized Information, engached people, metrics at a hand, reports in real time, excelent support service.

Pros

I love that we can centralize all the transactions and information in one software, not only OI Information.

Cons

Sometimes, when we have a new user, the user have problem learnnig to use it, we have to invest time in training new people.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jasper Mariano

Excellent tool

2018-04-01

Advanced Reports And Dashboards

Pros

It is easy to use and a useful tool/software for us as an IT personnel and also for every individual user

Cons

This tool does all the jobs we need in our daily activity

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shawn Stewart

Freshservice Helpdesk is very easy to use and navigate. Great Value!!!!

2018-03-26

Asset inventory, issue tracking and reporting

Pros

The ticket history and ability to have FAQ make tracking and common issue help an ease for the end user.

Cons

I would have to honestly say there are no real "cons" with this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Gore

Great product, some minor limitations

2018-04-03

Fantastic incident management, Change and problem management plus all essential reporting

Pros

Supports the majority of our daily ITIL based needs. Good workflow solution and email integration.

Cons

Being Web based, we lose access during outages or network slow downs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rhys Matthews

FreshService is the best Helpdesk software I've ever used.

2018-04-05

Pros

There is a dashboard which gives great visibility over current activities.

Cons

It would be good to be able to easily run reports to gather information on tickets with specific keywords/tags rather than just using the search function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eric Lucas

Good Solid Product with Continuous Updates

2018-05-24

Pros

I like the Dashboard which gives you recent activity at a glance.

Cons

I don't like the CMDB as it's not very user friendly and software management is difficult compared to some other products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Scott Stickle

Excellent project management and transactional service management

2018-04-28

tighter organization management and milestone/project management

Pros

Has allowed us to organize and manage milestone-driven processes more effectively, affording us the ability to successfully integrate 60-70 events per month with an administrative staff of two.

Cons

In the Dashboard, one may only access projects through the project module, but there's no sorting or reporting that's meaningful or useful beyond that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pepe L Rojas

Great customer support

2018-02-14

Pros

Easy to use and configure. The tool is also very flexible and can be set up with multiple options for agents and users.

Cons

No audit reports, for example, I need to see the audit log of all the admin changes to comply with our security frameworks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Johnny Matthews

We have had good success with Freshservice over the last few years

2018-04-19

This has been great for our IT team to track our support tickets, inventory and service record.

Pros

Also, we have been able to leverage the API to make custom integrations of our own and with Zapier to increase functionality.

Cons

I would like to see some better reporting tools and would like to see some better development in the CMDB area of the software which I feel is still rudimentary, but could be very useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ahmed ElMassry

Awesome

2018-02-13

Pros

- Email to tickets feature is working like a charm - User friendly interface - The new updated theme is amazing - Tickets handling and assignment is very easy - Easy administration and customization

Cons

Reporting just need some enhancement such as the ability to view reports in the system with the option to export not receiving them by email as links The ability to send notification based on SLA consumption is missing in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jose Quintero

Freshservice is quite a solid ITSM solution in the Cloud, with no investment in IT infrastructure.

2018-03-26

Also the automation options were quite easy to follow (we basically used templates of the predefined ones) and one key for more novice users is that Freshservice has tutorials all around the solutions.

Pros

And like every other Freshworks solution, it's very customizable interms of UI, automation and notifications, as well as integrations with third-party solutions and via API for developers.

Cons

Freshservice deals with this by integrations and automations, but out of the included modules (Tickets, Problems, Changes, Releases, CMDB, Projects, Solutions and Reports) you can't, at the moment, add a new one, such as Facilities or HR for example.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Miguel Nuñez

Easy and quick way to service

2018-04-10

Clean design with big functionality

Pros

Nice mobile app, great User Interface ,Its intuitive and easy to use, better than others , i like the way of recieving this service

Cons

Lacks social media integration, Would like to see some added features like the ability to add an event, Some "upgrades" make a mess in features we were happy with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Aviles

Fair Product

2018-04-24

Pros

User interface is really well thought out.

Cons

customizability is not the best. Not being able to Rename or remove nonessential fields is very disappointing. For example, the requirement of a display name. Not every asset or consumable needs a display name. Not Being able to link a request for a consumable to an inventory count.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sebastien Wakefield

Excellent tool for FREE

2018-03-28

Manages all the incidents my users log and enables myself and my team to stay on top of issues, and address issues that have been escalated to me enabling me to support my team and stay in communication with all team members on all incidents.

Pros

Streamlined helpdesk service that is very easy and fast to get up and running.

Cons

Poor asset management capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

Superb!

2018-03-20

Pros

The Discovery probe and agent, which is very very practical in monitoring our company assets.

Cons

But if I'd have to suggest a thing, I'd say customizable dashboards like that of Freshdesk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gopal Raja

Since we went live last year, we fell in love with this software mainly with its ease to use.

2018-04-06

Tracking all the service requests from customers, easy of operation and reporting.

Pros

Fast performace in workstations and mobile devices.

Cons

We are using the software only over a year. So we haven't hit the case of something that cannot be done with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jashar Alili

Migration - Implementation easy as can be. It's our daily dose of happiness!

2018-05-09

Time!

Pros

Furthermore, mobile app offers core services which makes it easier and more flexible to provide needed support.

Cons

I think will be ideal if in near feature will be available computer application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
DEBABRATA NAG

Good - but lacks number of features for sofware development cycle

2018-03-30

Nice to manage your tickets without much hassle

Pros

Ease of use and email integration Reports and Workflow User Creation Rule engine is good, some more customisation would be good to have

Cons

Too Costly To many plans creates duplicate tickets at times search is not consistent Custom Status Control are limited - like does not have a CANCELLED Status - neither u can create the same

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Miguel Nuñez

Everything to gain, nothing to lose, top quality ITSM software here!

2018-02-08

Better performing of the IT department and responses time to custoers

Pros

* Easy Problem Management Module

Cons

Not much of a con but more of something that I would like to see added, more in depth reporting, wih more access to custormer to extract their own reports ajusted to their needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeroen Kroesen

Easy to setup, easy to use, quite feature complete

2018-03-20

Oversight and control over the functioning of our IT department.

Pros

Relatively feature complete in terms of ITIL functions, yet not too complicated.

Cons

Some minor features lacking: - CMDB CI must be linked to person and cannot be linked to department - No workflow for changes / workorders: no functionality to activate a ticket under a change as a result of another ticket completing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

CMDB with a Modern UI

2014-08-20

Given that tons of data move through a CMDB and it's meant to be a labor- & time-saver (and in my leanly-staffed organized I need it to be), none of the big players I looked at would work for me- FreshService does.

Pros

Extremely intuitive, snappy interface Reliable cloud hosting "White-label" interface that you can brand with your organization's colors Data imports from other CMDB products and CSV files

Cons

No hands-off data export/backup ability for organizations that want to keep a copy of the FreshService data on-premises.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Vernon Wilson

Nice, simple ticketing tool

2014-07-14

It would be nice to have more reporting options.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more