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Recommended
Mikaela S.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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If I have to make a new system choice today, I would choose Fresh again.
In Fresh, the company can achieve a comprehensive ticket management solution. It's enjoyable to work in Fresh. It's educational, visually appealing, and helps us in our operations to deliver to our customers.
Some of the requests we've made take time to be incorporated into the Fresh roadmap.
Tony W.
Automotive, 501-1,000 employees
Used daily for 1-2 years
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I really like Freshservice and it keeps being improved. They continually innovate and adding AI that can do ticket translations and summaries is really good for us as an international company. Support has been fantastic also.
The ease of deployment for Freshservice was great. We were quickly up and running and the automation features are really good. They have recently also improved the AI capabilities which is good to see and constantly seem to improve the product.
Reporting can be complicated. We had issues with line managers trying to create their own reports and then questioning the results as the criteria can be complex to understand. They have inbuild basic reports and these are OK