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Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice Reviews - Page 2

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569 reviews

Recommended

MS
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Mikaela S.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Freshservice can help you work more efficiently.

Reviewed 9 days ago

If I have to make a new system choice today, I would choose Fresh again.

Pros

In Fresh, the company can achieve a comprehensive ticket management solution. It's enjoyable to work in Fresh. It's educational, visually appealing, and helps us in our operations to deliver to our customers.

Cons

Some of the requests we've made take time to be incorporated into the Fresh roadmap.

TW
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Tony W.

Automotive, 501-1,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Freshservice - Great ITSM tools and keeps on improving.

Reviewed 3 months ago

I really like Freshservice and it keeps being improved. They continually innovate and adding AI that can do ticket translations and summaries is really good for us as an international company. Support has been fantastic also.

Pros

The ease of deployment for Freshservice was great. We were quickly up and running and the automation features are really good. They have recently also improved the AI capabilities which is good to see and constantly seem to improve the product.

Cons

Reporting can be complicated. We had issues with line managers trying to create their own reports and then questioning the results as the criteria can be complex to understand. They have inbuild basic reports and these are OK