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Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice Reviews - Page 22

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569 reviews

Recommended

JP
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Jacob P.

Retail, self-employed

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Terrible Customer Support & Software

Reviewed 6 years ago

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them? They said I was no longer allowed to use their software as I violated some policy in which isn't listed on their website

Pros

I like the interface of the software. I also loved that they offer a supervisor rule and dispatcher rule within the product so I can customize things to run the way I need them to.

Cons

I hated the fact that they do not offer a truly FREE Plan. They say it's free but they restrict you not only on features but also with customer support.

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Alexis C.

Information Technology and Services,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Immediately Boost Customer Service

Reviewed 10 years ago

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

Pros

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Cons

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