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Freshservice Logo

A complete IT service management (ITSM) tool for business

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Freshservice Reviews - Page 23

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575 reviews

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Verified reviewer

Facilities Services, 11-50 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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7

Reviewed a year ago

muito bom pios sabemos que estamos em um aplicativo seguro

Pros

muito bom muito facil de usar te da varias esplicacoes

Cons

nao gostei que nao tem um suporte para as pessoas que nao sabem usar

Showing original review in Portuguese. See translation

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Erica W.

Internet, 1,001-5,000 employees

Used other for less than 6 months

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  • Value for money
  • Ease of use
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Intuitive ticketing software

Reviewed 6 years ago
Pros

The UI is quite easy-to-use, and pretty intuitive to work with. The integration with Jira is great.

Cons

Text editor has some issues and is occasionally buggy. The feature stratification across the payment tiers is sometimes unintuitive. Perhaps allow trial time for certain features.

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Mike

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Great program with almost infinite options for customization.

Reviewed 10 years ago

FreshService is a great program for handling tickets and tasks with amazing and simple customization options that allow us to use it in a unique fashion.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Shawn S.

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The interface and design is excellent, making FreshService a pleasure to use

Reviewed 10 years ago

We researched the top players and decided on FreshService. We have been using it for a while now and we love it.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Verified reviewer

Information Technology and Services, 11-50 employees

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent service desk software

Reviewed 5 years ago
Pros

Freshservice is simple to use and offers a slew of great support features such as ticketing system, self-service portal, knowledge base, and more.

Cons

This software is top rate and there are no visible drawbacks.

JD
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Joerg D.

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great tool for small and big suppoprt organizations

Reviewed 10 years ago

+ great tool + lots of options + fast and easy to use - licence modell can be optimized

Pros

No pros were added to this review

Cons

No cons were added to this review

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Luca R.

Entertainment, 11-50 employees

Used weekly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good help desk

Reviewed 5 years ago
Pros

There are multiple ways to register support and handle tickets. Customer service was very responsive

Cons

It doesn’t have many third-party integrations available

GA
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Gordon A.

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Awesome !!!

Reviewed 10 years ago

An excellent SaaS Ticketing Product product that I highly recommend.

Pros

No pros were added to this review

Cons

No cons were added to this review

MR
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Melvin R.

Computer Software, 51-200 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Simple Software

Reviewed 5 years ago
Pros

Easy for new customer service agents to learn.

Cons

Making correct flowcharts for automated tasks can be tough.

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Bruno L.

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Review for Freshservice

Reviewed 10 years ago

A great software

Pros

No pros were added to this review

Cons

No cons were added to this review

AB
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Angie B.

Management Consulting, self-employed

Used monthly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Efficiency and simplicity of use

Reviewed 6 years ago

I would remain with her for the simple fact of being able to save my time in everything what it needs to realize

Pros

It is allowed a significant saving in the development of the works in the one that is used, It has very attractive designs for his clients

Cons

The basic formats that he presents do not make it stand out of a platform that should realize the same functions

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David K.

Information Technology and Services, 201-500 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A tool best suited for Internal IT departments

Reviewed 5 years ago
Pros

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

Cons

The customer data structure make it impossible to store branch level relationships, making one duplicate records for cases of customers with multiple sites

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Massimo C.

Marketing and Advertising, 1-10 employees

Used weekly for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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This reviewer only left a rating

Reviewed 7 years ago
Pros

No pros were added to this review

Cons

No cons were added to this review

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Pascal M.

Sports, 51-200 employees

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Reviewed 8 years ago
Pros

No pros were added to this review

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No cons were added to this review

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Giovanni B.

201-500 employees

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  • Value for money
  • Ease of use
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  • Likelihood to recommend7/10

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Reviewed 8 years ago
Pros

No pros were added to this review

Cons

No cons were added to this review

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Subhash C.

Information Technology and Services, 501-1,000 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reviewed 8 years ago
Pros

No pros were added to this review

Cons

No cons were added to this review

BM
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Ben M.

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Reviewed 5 years ago
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No pros were added to this review

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Az A.

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Reviewed 6 years ago
Pros

No pros were added to this review

Cons

No cons were added to this review

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Chris M.

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Reviewed 6 years ago
Pros

No pros were added to this review

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David P.

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Reviewed 5 years ago
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No pros were added to this review

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No cons were added to this review

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Beverly A.

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Reviewed 6 years ago
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No pros were added to this review

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No cons were added to this review

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Jesse J.

Construction, 1,001-5,000 employees

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Reviewed 6 years ago
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No pros were added to this review

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Alina B.

Information Technology and Services, 501-1,000 employees

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Reviewed 8 years ago
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No pros were added to this review

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Nick G.

Information Technology and Services, 1-10 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Reviewed 8 years ago
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No pros were added to this review

Cons

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Simone G.

Information Technology and Services, 1-10 employees

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Reviewed 8 years ago
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