germain APM Pricing Plan & Cost Guide

germain APM

APM solution for identifying the root cause of bugs & issues

4.85/5 (123 reviews)

germain APM Pricing

Starting from: $29.00/month

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Germain APM offers a free trial of 14 days for the new users, after which the software is available across 4 pricing tiers. Pricing depends on the selected APM type (Virtual, Dedicated Cloud & Dedicated On-Premise) and scales with each tier, as outlined below:
Starter:
• Virtual - $29 per month, $348 per year
• Dedicated (Cloud) - $1300 per month, $15600 per year
• Dedicated (On-Premise) - $500 per month, $6000 per year

Silver:
• Virtual - $493 per month, $7100 per year
• Dedicated (Cloud) - $2100 per month, $27840 per year
• Dedicated (On-Premise) - $1000 per month, $12000 per year

Platinum:
• Virtual - $1781 per month, $21370 per year
• Dedicated (Cloud) - $4700 per month, $56400 per year
• Dedicated (On-Premise) - $3000 per month, $36000 per year

Unlimited:
• Dedicated (Cloud) - Contact germainAPM for pricing details.
• Dedicated (On-Premise) - $5000 per month, $60000 per year

Competitors Pricing

Take Control

Pricing model: Subscription
Free Trial: Available

Raygun

Starting from: 4.00/month
Pricing model: Subscription
Free Trial: Available

AlertBot Website Monitoring

Starting from: 89.95/month
Pricing model: Subscription
Free Trial: Available

Freshservice

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

OutSystems

Pricing model: Free, Open Source, Subscription
Free Trial: Available

germain APM Pricing Reviews

Pros
  • It will help IT infrastructure both front and back to run smoothly and to prevent breakdown. Using this software is a huge advantage, it will save employee time and company profit.Alexandre C.Read the full review
  • What I like most in GermainAPM are the complete data sources for both hardware and software. The ability to analyze user experience and business processes is amazing.Alexandre C.Read the full review
  • I liked the ability to view activities in real time, as well as the video mode of user actions on the site. I also liked the ability to integrate the service directly into Microsoft IIS.Ivan K.Read the full review
Cons
  • It is a pity that there is no plug-in for angular 9 yet.Anastasiia S.Read the full review
  • The learning curve is a bit steep, probably expected from a fully featured monitoring platform. I struggled to get started and it took a lot of time to find my way in the documentation.Adiel C.Read the full review
  • The amount of visual elements displayed by default can be a bit intimidating for non-tech savvy users (suggesting fewer metrics during the initial use of the platform may help here).Fabio L.Read the full review
100%
recommended this to a friend or a colleague

25 reviewers had the following to say about germain APM's pricing:

Manish N.

Review for APM product

Used weekly for free trial
Reviewed 2020-06-26
Review Source: Capterra

Overall experience is good.

Pros
1. Easy to use interface. All resources(like Automation, Data Sources, Analytics etc) at one place. 2. Easy documentation and large no of languages support. 3. Cheaper price packages.

Cons
Ticket page design does not looks good, fonts size are inconsistent and should work on responsiveness part.

Response from germainAPM


Thank you Manish. In a later version of germainAPM (already available for onpremise, and soon to be available for cloud users), the Ticket page is significantly enhanced! users can even write comments on it and view past comments..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Heinnastine F.

Honest Review for Germain APM

Used weekly for free trial
Reviewed 2020-06-23
Review Source: Capterra

All in all, this application is useful and can help other businesses grow and reach their goals in a possible way.

Pros
As I start logging in to this application the first thing that I have notice is the font that this website is used, I liked it and it's not complicated to read every information that you can see on it. Secondly, I would like to commend how this application is friendly user for the Client's presentation and some stuff that you can maximize as a source of business. Lastly, It's quite fun to see that this application can accommodate a bunch of business different kinds of industries such as financial services, healthcare, manufacturing, media, retail, telecommunication and transportation.

Cons
Upon navigating on this software I also noticed the prices of each service this may be my least concern, if possible, that the marketing department can change it for a reasonable price so that small businesses can afford to use the said cloud application.

Response from germainAPM


Thank you Heinnastine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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talal a.

Germain APM Found very Useful solution for my enterprise

Used daily for free trial
Reviewed 2020-06-17
Review Source: Capterra

actually the best thing is we can get all the things in one place without paying extra charges and Germain APM is very useful in this pandemic because I can schedule meetings with my team easily, overall helpful when we experience any issue for my products

Pros
Germain APM found a powerful tool, easy to use and get all the resources that need for my enterprise, the features are liked most, we can do the testing, automation, monitoring, and get analytics at one place, apart from these things we can schedule meetings which is a very helpful feature for me in these days to collaborate with my team . Germain APM fulfills me all business needs. we get better quality in cheap price which is a good thing for any consumer

Cons
UI seems to be outdated need to improve and must-have mobile apps for both android and ios

Response from germainAPM


Thank you so much Talal. We do have a UI look-and-feel revamp project (that is now possible since we just released a brand new UI using the best JS framework on the market in 2020). We have a mobile app for monitoring/troubleshooting of android mobile device and apps, and yes we need to provide IOS. Our new UI is built with a mobile-friendly JS framework so most users are going that way..but we are looking at building a mobile app as well. thanks again :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Perfect software to try

Used weekly for free trial
Reviewed 2020-06-18
Review Source: Capterra

Pros
-Business Analytics solution that allow the company to organise their target customer group, using the correlation between the customer activity on the website and the our product features. -Real time tracking for total time spend In each of those categories for each meaningful interval of activity between the application and our web service. -The solution provided can be used as prediction since regression is utilised, so that we can tackle the unforeseen problem in our business model, or website user interface. -The price is considered cheap with the quality and amount of solution provided.

Cons
-Menu bar navigation is not well designed as of my personal experience, a guideline to guide the new user for your website is necessary, so that user is more attracted to the type of solution and how they can subscript.Solution Recommender can be provided as well to save new user time in finding the right solution for their business.

Response from germainAPM


Thanks for your review

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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M. Arief G.

A great tools to monitor the services with an easy integration

Used daily for less than 6 months
Reviewed 2020-07-07
Review Source: Capterra

Pros
- UI quite clear - A lot of integrations option with many services and programming languages - Insights dashboard is very helpful to analyze and find out the potential risk in our system - The pricing system is transparent and simple enough. There is no hidden cost.

Cons
- Lack of tutorial and no onboarding information. We have to guess and try the feature based on our instinct - Although the UI is clear, but it seems a bit outdated. Need to provide a fresh UI to attract new user - Too many options sometimes are not good because the user will confuse which option that suit their needs. Personalization features could be a good improvement, especially you already asked our preference in the survey after registration

Response from germainAPM


Thank you Mr Arief.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mai X.

Great software for monitoring with the great price and support!

Used weekly for 6-12 months
Reviewed 2020-06-17
Review Source: Capterra

Pros
Firstly, I like the price of this product, it is not expensive like others, but the value it brings to me is uncountable. It has a lot of helpful features for the user. Also, I can ask the helps from the customer support without extra cost. Secondly, the germain APM monitor performance status of the system from the customer viewpoint, hence it is not only be able to fast handle the error in the event of a system failure, but also be able to analyze and clarify the cause quickly, allowing managers to reduce the analyzing for the complexity of causes to transfer and solve the problem. Next, This monitoring system almost has no impact on the operating environment of the monitored system and can also monitor the status of external link services.

Cons
The only thing that I suggest here to improve is that you should support the multi language feature, then everyone can use it easily. Example in my country, we have a lot of companies need the APM, but not all of them have good English skill.

Response from germainAPM


Thanks Mai! multiple language support is in our roadmap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nick N.

Everything you need for Project Monitoring and Analytics, but a little bit pricey

Used weekly for free trial
Reviewed 2020-06-22
Review Source: Capterra

The User Experience is a bit overwhelming at first, as I don't know where to start, what is the feature I would need for my project. There is extensive documents, guide videos but I have to search/browse for a while to get to understand the feature. I think it should have a Step by Step walk through, lets user pick what project, what they want to track/monitor and come up with a setup guide for their project.

Pros
User Replay, very awesome feature, I don't know any other software provide this feature so this is my first time using it on Germain. All users will become my tester, testing the app and if there is a bug I can easily tracing through exact steps to reproduce. Copy the steps or records to send to developer right away without the hassle of asking QA to reproduce, log bug, etc.

Cons
Pricing. I think the entry point is a little bit costly for individual developer or small teams. The cost calculator give me estimation of $493/months for about 10,000 users. I understand that Germain provide a lot of features, but I probably don't use everything. Also a Free trial version of 7 days probably not enough to get familiar with the product yet. So in my opinion, having a Free option or lower price points for Individual developer and small team would make the product more competitive.

Response from germainAPM


awesome thanks Nick.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Natalia S.

Simple solution to improve user experience

Used daily for free trial
Reviewed 2020-06-26
Review Source: Capterra

Pros
After reviewing The Germain App I found that even the website level is well designed. Easy to sign up and use. Extensive documentation and support indicate a good level and readiness to quickly fix bugs or add new features. Also, The Germain App proposes a variety of features and connections to different tools to let to accumulate all processes in one place, analyze them, and make automation. Email notifications will be helpful if something happens with your app.

Cons
Price is awesome for small/medium clients, but I think the trial period can be longer (now it is 7 days).

Response from germainAPM


Thanks Natalia.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rahul B.

Germain APM is all in one monitoring tool for us

Used daily for less than 6 months
Reviewed 2020-06-24
Review Source: Capterra

It really helps to save time and not need to spend time to find out different tools to measure your server and website performance. For me, it provides features that we are looking for at least.

Pros
According to my experience, Germain APM covers a large number of operations which helps developers, administrators, and others to get very clear analytics of their application including easy to understand graphs and statistics. It saves a lot of extra time and money also by providing application monitoring service which is far easy to use and follow. What I like is it's GUI and statistics which represent almost everything about application performance.

Cons
I would say about it's pricing as it's quite good for companies but for individual developers, it could be a bit costly.

Response from germainAPM


Thank you Rahul. Our entry level price is $29/month, giving all the features and upto 1 million metrics analysis or transaction execution per DAY, for developers or individual contributors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Moath H.

germain APM really nice!

Used occasionally for free trial
Reviewed 2020-06-22
Review Source: Capterra

Germain it's really something amazing it provides gorgeous way to monitor analytics and automation platform to have best improve for UX, it contains many features that I've really think it's really useful like: Website Monitoring, Application Performance Monitoring, Real User Experience Monitoring with having session recording so that can really help for better UX experience and many other features that really nice and helpful for any organization that looking for better results for their firm. They have different packages with different prices, so you can select the package that match your need and with the price that you feel comfort with.

Pros
Real User Experience Monitoring with having session recording so that can really help for better UX experience.

Cons
Actually I didn't find something not nice in this service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Review from a "performance test engineer" perspective

Used occasionally for free trial
Reviewed 2020-06-26
Review Source: Capterra

Pros
1.Vast language support, so many people from different countries across the globe will feel comfortable using this tool and very soon and easily get used to all the features it has to offer. 2.Cost effective, value for money accounting to be pocket-friendly not just for enterprise level, but for start ups and mid level companies and with no limit to the industries it can be used for. 3.SLA configuration and customisation capabilities the tool offers

Cons
Well, I have nothing to complain about what it already has, but I would like to point what more it can offer from a ‘Performance Test Engineer’ perspective. I would expect any APM tool to be able to identify and filter the real users and virtual users, and it should be able to provide response times of the business processes by filtering the time taken by the tool itself in this process. For instance, I do load testing using MicroFocus LoadRunner tool for a banking site - a web application and use Dynatrace as an APM. The response times of the business transactions are roughly x+0.3 sec (approximately, this can vary from app to app) when I execute load test with Dynatrace and when I execute a load test without Dynatrace, the response time would be x sec. Because of this reason and for the sake of getting accurate response numbers for the application before go-live, I’ll end up doing a load test with Dynatrace enabled and disabled.This causes more testing efforts and increases cost in the SDLC. Having a feature to filter real and virtual users, measure accurately the response times of transactions between requests/response without APM time would be great to have!

Response from germainAPM


Thank you for your review. We do have filtering to isolate Real and Virtual users. moreover, the synthetic user click feature that is offered in germainAPM is better than the one provided by HP LoadRunner. HP LoadRunner generates "http/s" traffic than a user would generate but does NOT generate/simulate "real user clicks". germainAPM generates real user clicks and/or http traffic as part of the same or separate scenario. However HPLoadrunner is better for load testing and assessing the scalability of your infrastructure. germainAPM is, in this example of simulating a user, better at proactively detecting any user issues BEFORE the real users would, on a production web application, ecommerce, etc. email us if you need more details about any of this info @ germainapm.com

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Jason M.

Full stack insight and alerting for many applications, including Siebel CRM

Used daily for 2+ years
Reviewed 2020-04-27
Review Source: Capterra

We have found that working with the Germain APM team has been very productive. The team responds to issues raised quickly, and they provide feature updates and fixes monthly. The product has evolved with our needs and requests.

Pros
Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise. One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.

Cons
The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.

Response from germainAPM


Thank you so much Jason. Our new UI is ready and we can't wait for your organization to use it! :) and thank you for your amazing support :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Good product

Used daily for free trial
Reviewed 2020-06-26
Review Source: Capterra

Pros
Affordable, clear, easy to use software monitoring tool. Good for individual or medium business. Provides solid monitoring services, recording real visits of a website.

Cons
Takes time to get used to. Would be great to have extra languages.

Response from germainAPM


thanks. UI/content can be provided in various languages. please contact us info @ germainapm.com for more details.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Ella S.

QC Analyst's Opinion

Used occasionally for free trial
Reviewed 2020-06-23
Review Source: Capterra

Pros
GermainAPM is using a transparent, simple pricing model. Their main dashboard is configurable: the admin user is able to create and maintain a list of customizable dashboard items tailored to the company's needs (no multi-level menu system, no cluttered input forms). Additionally each dashboard item can be shared with the desired persons, empowering them to access real-time data related to instrumentation or business processes.

Cons
As areas for improvement I suggest adding more wizards, and publishing a series of short "how-to" videos in order to support the newbies.

Response from germainAPM


Thanks Ella!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Muhammad I.

Awesome Software for Monitoring

Used daily for 6-12 months
Reviewed 2020-06-23
Review Source: Capterra

Awesome Software for Monitoring

Pros
Germain APM is a full fledged feature to automate each type of business (health care, financial, retail, communication, media, manufacturer and many others) processes and analytics using most updated software technology with multiple types of graph for 24/7 business process monitoring, with best performance in multiple types of packages in lowest prices/rates and real user experience with multimedia stuff with every types of business covering the complete business documentation.

Cons
Application should have multiple social logins options like face book, tweeter, linked in and Instagram etc. And mostly users don’t like to fill surveys.

Response from germainAPM


Hi Mohammad. Thank you

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anna V.

Germain APM is very flexible solution that provides real time monitoring to improve user experience.

Used daily for free trial
Reviewed 2020-06-19
Review Source: Capterra

Pros
1. The onboarding flow is very easy and user can start configuring the software. 2. A very flexible pricing policy allows both small and big companies to use this solution for their needs. The customer support helps to resolve any problem quickly and with no charge. 3. Germain APM monitoring hardware, network components, software and databases. Our engineers can be alerted about any significant problem and create automated tasks to avoid some issues.

Cons
The UI looks outdated and needs to be updated.

Response from germainAPM


Thanks for your review Anna. Although we just built this new UI (using what we think is the best javascript framework on the market) we do realize we need to improve the "look-and-feel" :) thanks again for your feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Irene D.

EASY TO USE AND EFFICIENT SOFTWARE

Used weekly for free trial
Reviewed 2020-06-27
Review Source: Capterra

Using Germain is life changing. It is a software that will resolves issues in a timely manner. Very efficient and cost effective. Well recommended.

Pros
The fact that Germain APM benefits a lot of essential industries such as Financial Services, Healthcare, Manufacturing, Media, Retail, Telecommunication, and Transportation is such an amazing job of the software. This technological advancement provides 24x7, real-time, deep insights into complex application performance problems to maintain an expected level of service. The Alert and Automate feature for critical occurrences are also a great factor to have Germain which are cost-saving/effective, improve IT ops, software, and hardware performance. I like that it generates and provides smart and actionable insights that help CX, PX, UX, Application Administrators Developer, and Data Scientist to become more innovative to come up with technical and business issues solutions.

Cons
I just hope to expand the services to more industries in the future especially that we are adapting to the "new normal"

Response from germainAPM


Thank you Irene. germainAPM is available to other industries and our help is offered for free and unlimited. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Neha M.

Best real user monitoring (RUM) software for me

Used monthly for free trial
Reviewed 2020-06-23
Review Source: Capterra

Overall it was positive as it makes the tracking so easy and simple.

Pros
I found it very User friendly with loading time is fast. All sections are well organised. It is hassle free navigating through it.It works well in almost all the browsers and easy to manage the dashboard as per your business needs.Only a few clicks needed to get a information.

Cons
Here are some improvements i would suggest : a) All icons should have tool-tip. b) Footer (copyright) info should have little top padding. c) At some places , drop-down option value was showing cut off. b) It would be good to add information also in the tittle of the page.

Response from germainAPM


Thank you Neha

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eugene P.

usage experience for 6m+ period and its impact on the product

Used weekly for 6-12 months
Reviewed 2020-06-16
Review Source: Capterra

Pros
Step-by-step instruction for the setup is clear, it goes smooth and easy. Great documentation and support. Specifically per our project needs our techops/dops team was able to setup monitoring Java app with germain APM very quickly (CPU and memory usage and HTTP requests (inbound and outbound)), and after that we were able to improve performance of the application drastically for the timeline of last 4 sprints. Also error rate have enormously decreased after fixing some crucial bugs (that been reported by APM). Currently setting up monitoring for (native) Android app. Experience with Germain APM is outstanding. Pricing is reasonable. Definitely recommend it to use. This is a perfect fit for startups and mid-size projects.

Cons
Documentation is a bit outdated in some places, e.g https://germainapm.atlassian.net/wiki/spaces/germainAPM/pages/99221657/User+Automation+Testing+using+Selenium . But QA automation team was able to resolved all the technical clarification with support.

Response from germainAPM


Thanks for your review Eugene. We are in the process of updating our doc so it reflect the new release we have spent 14 months building! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ian B.

Very convenient and gets the job done

Used daily for free trial
Reviewed 2020-06-16
Review Source: Capterra

Great experience, saved us a lot of time and effort on resolving issues in our applications. It helped us focus on scaling our business.

Pros
Setting up and configuring Germain APM is very straightforward, their documentation clearly specified what needs to be done. We really liked the convenience and their fair pricing. Their User Replay feature is great, it helped us save a lot of time on testing and figuring out the main cause of user-related issues. Germain APM has a lot of options for monitoring and analytics which can be used on almost any type of online business. We run a couple of web and mobile applications and mainly use their platform to enhance user experience and root out issues, their automated application code performance review is a bonus. Considering that they have a wide range of application support, we never felt that our choices were limited.

Cons
Although they have phone and email, it would be good to have a live chat option for support.

Response from germainAPM


Thanks Ian. We will be having a chat support option by 8/30/20! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

german APM for application performance monitoring

Used weekly for free trial
Reviewed 2020-06-25
Review Source: Capterra

germain APM system is really an amazing tool that helps organizations in delivering the next generation high performing applications at the optimized cost of development, delivery, monitoring, and maintenance. Having this product helps us to identify the root causes of any issue, and provide an ability to fix them at the initial stage, thereby reducing rework and maintenance costs.

Pros
1. germain APM is able to control the level of monitoring we wish to perform, from the whole echo system to just a few components. It has an ability to either proactively/ re-actively set monitoring options, which is very much customizable and well suited for various customer requirements. 2. The documentation of various components provided, from the dashboard, agents or JS script help us in the ease of setting up the monitoring systems. 3. Modern software requires monitoring in application server performance, business process performance, user experience, web page monitoring etc. germain APM & CRT are providing all these essential tools, which makes it an excellent product to be used for any product development. 4. Generally, Log-based information is lost, if not monitored properly. germain APM provides a single dashboard to monitor all anomalies within our application, which helps the development team to fix them proactively at the earliest.

Cons
1. I wish the documentation for all the tools can be better organized, and also training and tutorials can be created on youTube or any other video streaming platform for the benefit of all users. 2. Some of the links do not seem to be working: My Cloud Setting > Goal > Access Your Cloud (To Monitor, Analyze, Automate) https://undefined/germainapm/workspace/auth?sessionid=dmlrcmFtLmNwQGdtYWlsLmNvbTpQV0FTMDVOTldJ

Response from germainAPM


Thank you. We were not expecting that much growth in a such a short time period..we have since enhanced our cloud infrastructure so you don't experience this issue any longer, sorry for the inconvenience and thanks again for you review! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ardin M.

Favorite AMP solution

Used occasionally for free trial
Reviewed 2020-06-17
Review Source: Capterra

Once I was set-up and ready to go there was no looking back because, I was able to save time, as it's the most valuable asset for me. Instead of having multiple dashboards and automation tools having just one for all is not just cost-effective but also saves you from dealing with multiple platforms, support, and learning curves.

Pros
It offers a variety of integration and it's a very good all-in-one solution for database integration, IMAP monitoring, and maintenance period in other words monitoring of any sort. I used for personal projects and already loving it, the documentation they offer is very helpful as a starting point.

Cons
There are few minor stuff that can be improved for example A short tutorial should appear first so the user can get familiar with the platform and not dive right in and blindly look for options. The learning curve will be much higher if there's no pop-up tutorial on first log-in, so users can familiarize themselves with the platform. Also, there should be a way under monitoring for users to filter Applications based on technology, OS etc.

Response from germainAPM


Awesome Ardin, thanks! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Great solution for CRM and eCommerce projects

Used daily for free trial
Reviewed 2020-06-20
Review Source: Capterra

Pros
I had been working with Sales CRM systems and eCommerce projects for about 3 years. So I’ve tested a lot of software to monitor visitors activity. And I should tell that Germain appears to be the best decision for us. Surely it has its pros and cons. I will tell you the most important from my side: Pros: - It doesn’t matter what browser you use - it works perfect on all of them. - Use Germain and you will knew every single click of your every single visitor. Following and analyzing visitors steps you will understand what he likes and what makes them to leave you site. - Mapping business to technical metrics helped us to improve UX a lot! By the way, metrics we get - simple and clear to understand. - Real -time. Real -time for monitoring your App, real-time support, real-time alerts when critical event happens (especially important for online banking process). It saved a lot of customers for us and our nerves) - Price.

Cons
- I wish Garmin will improve some interface features to make it more user-friendly and mark retired fields in red. But once you get it - it’s not really a problem to use.

Response from germainAPM


Thanks for your review. Owing to your feedback, we now have all required fields marked red, so it is easier! :) we are also working on improving the UX of our dashboard but that is going to take till the end of the year before we complete what we have in mind. thanks again :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ali Qammar R.

One of the best real user monitoring (RUM) software available

Used daily for 1-2 years
Reviewed 2020-06-11
Review Source: Capterra

Overall experience is really good and it has helped our organization.

Pros
Signup process is very convenient even for newbies. Germain APM is one of the best tools available online to monitor real time user experience of your website. Pros: User Interface: User interface is really interactive and user doesn't have to navigate to any other web page in order to fully explore the options. The website is cross functional and it works incredibly well in almost all the browsers. Its very easy to manage the dashboard as per your business needs. Functionality: Germain APM monitors worst user experience by monitoring website malfunctions including expensive SQL Query, Application slowness while triggering specific chunk of code and any back-end application process. This helps organizations to improve user experiences with reduced response time.

Cons
The only con is that customer support is somewhat slow because of US and European timezone.

Response from germainAPM


thanks Ali! :) you can also use germainAPM to monitor Business Processes and Technology uptime and performance! and we are growing and building a support team closer to your timezone! stay tune! :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

behavior analysis feature easier

Used weekly for free trial
Reviewed 2020-06-28
Review Source: Capterra

As a Salesforce product owner, Germain APM helps me monitor operations, user sessions, and performance, especially with the behavior analysis feature. It significantly helps me to improve UX and performance troubleshooting. Another good thing is APM offers pre-configured plugins for salesforce, but it will cost a little bit of time since you need to collaborate with Germain APM to attach the plugin into the application. Overall, it is a pretty good monitoring platform for you to give a try.

Pros
It significantly helps me to improve UX and performance troubleshooting.

Cons
Another good thing is APM offers pre-configured plugins for salesforce.

Response from germainAPM


Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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