Germain UX Reviews - Page 2

- It has very simple UI to get start and it also save your preferences to customise the feature set as per your need. Secondly, colourful charts really save your time and one can quickly get an idea of the application performance - Germain APM ability to support all types of applications whether it's a web, desktop or mobile application and on whatever technology stack it's built, you can simply manage all the application layers front end, back end, Servers, network etc. with single tool is amazing. - Getting automated Emails with set of Actions/Suggestion one need to take when any SLA fails is an awesome feature which helps you to keep an eye on application performance even when you are not accessing it - Detailed and simple documentation for the app features. Great support team which doesn't charge anything extra. - Last but not the least, Germain APM feature which I like the most is its Customisation Review Tool (CRT) which identify potential functional and performance issues with their severity and suggest tuning recommendations as per best practices. You don't need to wait for the application to be in production to identify your issues. Though this feature comes with an additional cost but it's worth spending.

Due to the robust feature sets, initially it took some time to understand and properly use the application. But fortunate enough to have a very responsive support team available for help whenever needed.

Awesome thanks! and good call about newrelic which may have more features but germainAPM provides better insights..

I have been using new relic APM since time but I got something that has more that we want in Germain APM. The best thing is that it is supporting many frameworks/databases/features. Also, easy user management is there in Germain APM. so you can share it with your team which you want. I got a very useful feature with a browser and a real user experience. So based on it I will design my site. Indeed, SSH/alerts and click automation is adding beauty with this software.

If they can improve better UI(design) then it will be more understandable with my team.

Thank you Sachin. We are working on improving our UI (much easier as this UI is new/built with one of the greatest js framework) stay tune! :)

The app looks quite competitive on the market because of huge choice of tools it can be integrated with. Automatically trace every step to root cause and solve the most complex problems in seconds - is a great opportunity for different engineers like DevOps, developer and qa. The other very practicable thing is to manage issues and use alerting rules to be notified immediately. All of positive reasons to use this app relate to a big one - stop waste a time by doing work manually. So here we have a one of advantages - very simple and user friendly interface, where customers is able to find everything they need and get a hint if necessary. Also I was excited by good structured help pages where I was able to find any needed description. And of course a very cool thing is a list of different dashboards where you can output all needed data filtering them dependingly on your needs.

While I was navigating this app I faced with two thing I was confused by. The first one is when I tried to connect my phone with desktop app I found that my desktop account was not accepted to login mobile app. Another one is when I tried to connect app to my HTML app, was required to download external js script to my server and paste in header. This donloading was blocked by anti-virus as malware. Probably you could offer just to paste in header a link to your clod script instead of downloading. Anyway I got more pleasant impressions then negative ones from researching your app.

Thanks Andrey. our mobile app is only to monitor the mobile device and native mobile app performance. however we dont offer (yet) a mobile app to visualize the metrics that can be visualized when you log on to our app on the cloud. and we will provide copy/paste for the header js content as an alternative to downloading the whole js

Gemain's best capability is its correlation from the users' desktops through the application, database, and infrastructure. For end users in a web app, JavaScript insights are especially detailed, and its alerting integration via email and web hooks are flexible enough to work within our enterprise. One particularly nice feature is being able to search first by field type (e.g., "Host Name") or even by a specific value. Typing in a specific value (user login, server name, SQL ID) runs a query across all searchable fields. This capability is especially helpful when the user does not know the exact field name but has a value ready. All matching fields with that value appear in a dropdown for selection.

The user interface is somewhat outdated relative to competing products; Germain APM is nearing release of a refactored UI.

Thank you so much Jason. Our new UI is ready and we can't wait for your organization to use it! :) and thank you for your amazing support :)

Signup process is very convenient even for newbies. Germain APM is one of the best tools available online to monitor real time user experience of your website. Pros: User Interface: User interface is really interactive and user doesn't have to navigate to any other web page in order to fully explore the options. The website is cross functional and it works incredibly well in almost all the browsers. Its very easy to manage the dashboard as per your business needs. Functionality: Germain APM monitors worst user experience by monitoring website malfunctions including expensive SQL Query, Application slowness while triggering specific chunk of code and any back-end application process. This helps organizations to improve user experiences with reduced response time.

The only con is that customer support is somewhat slow because of US and European timezone.

thanks Ali! :) you can also use germainAPM to monitor Business Processes and Technology uptime and performance! and we are growing and building a support team closer to your timezone! stay tune! :)

I like Germain APM's customized cloud settings to set configuration criteria such as priorities / goals / relevant industries to the user and how they could impact the user’s cloud design for performance monitoring of the applications. In addition, Germain APM offers a creative approach to offering full-stack coverage for a wide range of application frameworks, not simply concentrating on one component, but also involves the emerging cloud operations area that is operated by the DevOps group.. The size and complexity to which Germain APM can be implemented is unprecedented. No need to manually configure thresholds or dependencies, automatically discover dependencies and the AI helps enormously to quickly discover problems and easily get to root causes. Moreover, Germain APM immediately identifies the incidents and determines the root cause of the incidents through analytics for business processes, KPIs, browser / UX etc. It is particularly helpful for broad organizations where numerous problems can occur and it allows to easily monitor what caused the failure. Germain APM also monitors almost the entire infrastructure, from the hardware along with network components, to the software running on them and to the databases for web services. Germain APM also monitors almost the entire infrastructure, from the hardware along with network components, to the software running on them and to the databases for web services.

The present separation of features in the Germain APM may be a little daunting without structured instruction requiring some time for careful navigation and a guided walkthrough for it to be more user friendly.

Thank you so much Anwarul. This year, we are going to improve the UI to make it easier to use for new starter.

germainAPM software provides powerful (and, in my professional opinion, essential), monitoring services and technologies for any individual/organization out there today that cares to understand the various facets of their operations and how to improve upon the current/existing processes and performance levels. As a primary decision-maker in several different capacities - business services-provider, consultant, consumer/end-user, and more- I know that user experience is key and possibly even the MOST important factor in conducting successful business online today. germainAPM provides amazing and comprehensive UX monitoring including real-time user experience recordings of REAL VISITORS and REAL VISITS to your website. These recordings can be reviewed and analyzed at the convenience of the website owner AND are GDPR compliant. There are tons of really amazing and useful tools are available with the germainAPM software to provide business owners with internal shortcomings as well.

While I do feel a bit overwhelmed by the vast offerings and complex technologies of it all, I am willing to take the time to learn it and am looking forward to discovering just how much more I can do with germainAPM.

Thank you so much Kelly. Agreed we do need to provide self-guidance

I had been working with Sales CRM systems and eCommerce projects for about 3 years. So I’ve tested a lot of software to monitor visitors activity. And I should tell that Germain appears to be the best decision for us. Surely it has its pros and cons. I will tell you the most important from my side: Pros: - It doesn’t matter what browser you use - it works perfect on all of them. - Use Germain and you will knew every single click of your every single visitor. Following and analyzing visitors steps you will understand what he likes and what makes them to leave you site. - Mapping business to technical metrics helped us to improve UX a lot! By the way, metrics we get - simple and clear to understand. - Real -time. Real -time for monitoring your App, real-time support, real-time alerts when critical event happens (especially important for online banking process). It saved a lot of customers for us and our nerves) - Price.

- I wish Garmin will improve some interface features to make it more user-friendly and mark retired fields in red. But once you get it - it’s not really a problem to use.

Thanks for your review. Owing to your feedback, we now have all required fields marked red, so it is easier! :) we are also working on improving the UX of our dashboard but that is going to take till the end of the year before we complete what we have in mind. thanks again :)

Germain APM provides a modular and intuitive design which helps us in visualising all of our key-metrics (technical & functional) in real-time. The simplistic way of adding smart filters on top of any component/feature is fabulous. Out-of-the-box Dashboard templates are really helpful to ramp up quickly and start visualising just by plugging in the data. It’s like one stop shop that solves the need of monitoring our systems to identify where our users are struggling.

By default please provide a sample dashboard with preloaded data to play around and learn more. Even if I am 100% Zoom, I will always need to scroll down to click on “Next” button within a popup that has lot of white space.

Thank you. Default dashboards are available from the left menu > dashboards > all. But we agree we need to have data on each to kind of help you start seeing that is looks like, planning to work on this sometime this year.

Angular and React applications traffic can be easily monitored with embed javascript from Germainapm.I like the way its integrated out of box.Automation is very simple and useful for triggering our cpu usage details, this help us to reduce our downtime, thanks to germainapm for this Automation.Existing SMS and Email Alert Template give us more flexibility and possiblity to use.

Adding a wizard for python app will make it easier to "monitor" a python application.

thank you. Python wizard will be there shortly.

Last Year we started using Germain for monitoring our Salesforce SAML applications and now we are extending its support to analyze/automate other Oracle applications. We have used many performance monitoring software earlier however Germain is easy to use, can be used by a wide range of our internal departments & provide option to review the code-base for optimal outputs. The best part is it provide a RCA for issue too, be it the code, network and a insight into database. We were trying to create a complex report for the new accounts created by our sales partner(Individual/Team wise) with respect to Date, Geography, Sales Theater, Revenue and Agreement time and we were able to integrate all in the Dashboard which gave us a holistic view of our sales and we use the report weekly to boost performance.

The only cons I can see is that the reports can be a little more user friendly(However all features are available if you do a detailed search) and eye catchy in terms of visibility like colour & chart types

Thanks Manish

1. Easy to use interface. All resources(like Automation, Data Sources, Analytics etc) at one place. 2. Easy documentation and large no of languages support. 3. Cheaper price packages.

Ticket page design does not looks good, fonts size are inconsistent and should work on responsiveness part.

Thank you Manish. In a later version of germainAPM (already available for onpremise, and soon to be available for cloud users), the Ticket page is significantly enhanced! users can even write comments on it and view past comments..

Hassle free signup and user experience is commendable. The application is very responsive and navigation to various features is seamless. It felt very easy to navigate and find various options. Integrated well with advanced features. Performance monitoring is one of the key features of this tool, which works smoothly with the help of more than 60 popular plugins that do complete monitoring and analysis. This is completely automated. Awesome dashboard with various performance based metrics and analytics. Also provides easy exportable & user-understandable graphs in the form of a report. complete and easy configuration of the various automation jobs.

For a first-time users, there can be a bit of a learning curve to understand and configure the cloud.

1. Availability to support monitoring across a wide spectrum of technology stacks. 2. The overall process of setting up an automated monitoring widget is quite fast. 3. High degree of customisation and control over a monitoring widget.

1. The user onboarding can be greatly improved. There should be a proper welcome guide to take user to the homepage or the desired landing page which should be guided(like a guided tour along with short video tutorial links). 2. Automation: After setting up an automation step for e.g. generating a JavaScript Script for Standard HTML application monitoring, the user has no idea what to do after setting up the monitoring. Where would I be able to see the results of this monitoring? A Step-by-Step or Stage wise like setup guide which preserves the current progress and lets user navigate to next steps until the desired journey comes to an end should be made available. 3. UI Color palette - The UI could certainly make use of more colours which would allow better UX.

thanks for your review and totally agree with your comments which we have solutions coming up..stay tune! :)

Having a questionnaire to identify end goals after signing up is a great way to help users start using Germain APM. I found Wizards to be very helpful in configuring Germain APM because it already makes the commonly used software for monitoring, analytics, and automation available. The visual menu is pleasing to the eyes, it's like your only browsing the App Store. Adding configurations and managing entries can easily be done in a few clicks. The Aggregated Dashboard makes it easier to monitor the data because it shows the overview of all the things that need to be monitored, may it be business or technical related. It's also good that you can easily generate reports with anything visible on the dashboard.

The unlimited portlet that the user can create/add in an Aggregated dashboard is a good feature but the downside is the more portlets you add, the dashboard may perform slower.

thank you for your review. the performance of the dashboard is much faster if you use a dedicated cloud or onpremise environment and use elasticSearch or MongoDb as backend data store. Your current env is likely storing data into one of the relational db we also support, relational db arent as fast as nosql ones. feel free to contact if you need more details.

German apm user session tracking functionality very useful, i also like features Analytics, Alerts and performance. Integration was so easy in any website.

Sometimes forget password option on login page is not working properly also for new user it is very difficult to understand apm tools all functionality so we need proper documentation of all functionality.

I found a powerful tool, very complete because it has several resources in one place For those looking to manage their applications, this Swiss army knife comes to improve the performance of your team and will add a lot to your production. I still haven't seen anything like it. You can monitor how many times the page is accessed, how many clicks each button has received and generate a complete quantity report and performance, which you can use for your management team or your devteam. Automate your tests and repeat as many times as necessary to ensure quality in your application. Manage consumption of your APIs, both GET and POST Analyze KPIs and user experience through the Analytics menu. But if you don't have a lot of knowledge, Wizards can easily guide you and make your life easier.

The aplication doesn had a kind of log of changes, but it send you a e-mail when something happens

Thanks you Silva. In our latest available release, we do have log changes monitoring capability and audit trail for any configuration changes that are made..let me know if you need to discuss this.

Step-by-step instruction for the setup is clear, it goes smooth and easy. Great documentation and support. Specifically per our project needs our techops/dops team was able to setup monitoring Java app with germain APM very quickly (CPU and memory usage and HTTP requests (inbound and outbound)), and after that we were able to improve performance of the application drastically for the timeline of last 4 sprints. Also error rate have enormously decreased after fixing some crucial bugs (that been reported by APM). Currently setting up monitoring for (native) Android app. Experience with Germain APM is outstanding. Pricing is reasonable. Definitely recommend it to use. This is a perfect fit for startups and mid-size projects.

Documentation is a bit outdated in some places, e.g https://germainapm.atlassian.net/wiki/spaces/germainAPM/pages/99221657/User+Automation+Testing+using+Selenium . But QA automation team was able to resolved all the technical clarification with support.

Thanks for your review Eugene. We are in the process of updating our doc so it reflect the new release we have spent 14 months building! :)

I have been using germain APM for about 8 months now. For me, the ability to have users record video of their issues helps tremendously when trying to identify the actual issue. Many times, the description of the issue by the user is not so clear and I'm able to save quite a bit of time seeing exactly what they've done down to the mouse-click. We have quite a few issues with drop-offs due to technical issues, as well, and germain APM helps us identify these customer journey drop-offs quickly. I guess the main reason why I like it, is that since we've been using it, we've seen an increase in our conversion rates.

I do wish the user interface was a little more intuitive, but this application has quite a bit of robust features.

Thank you so much Earl. By end of 2020, we plan to have an easier-to-use UI (so that a non-IT person can add monitoring/kpi/sla/automation..). Non-IT folks can now easily find insights (log on to germainAPM > Dashboard > Explore your data) as all they need to do is to enter keywords that automatically show up for them (like google), but we agree that CONFIGURING additional monitoring or automation isnt as easy for non-technical folks, which will be addressed by end of this year.

Germainapm is a complete tool that an IT of every organization really needed. It will help IT infrastructure both front and back to run smoothly and to prevent breakdown. Using this software is a huge advantage, it will save employee time and company profit. The software interface and functionality are well detailed. What I like most in GermainAPM are the complete data sources for both hardware and software. The ability to analyze user experience and business processes is amazing.

The wizard in deploying new task like monitoring is a little bit confusing for a new user, however still it can be learn easily.

Thanks for your review Alexandre. We are working on enhancing the ux of our config wizards so a non-it person can easily use them. We are looking at having this ready by end of 2020. thanks again

Application is very user friendly and easy to use. Faster when monitoring and exploring resources. The main thing is onestop solution for any technology stack.

Dashboard looks quite congested, Must be having a setup wizard for user when login instead of all icon placed at home screen

Hi Shankar. Thank you and couldnt agree more! we are looking at providing this setup wizard by 12/31/20 (may seem far ahead but we have so many other things in the pipeline...if you need this more urgently, please reach out to whoever you are working with or use this info @ germainapm.com

Germain APM found a powerful tool, easy to use and get all the resources that need for my enterprise, the features are liked most, we can do the testing, automation, monitoring, and get analytics at one place, apart from these things we can schedule meetings which is a very helpful feature for me in these days to collaborate with my team . Germain APM fulfills me all business needs. we get better quality in cheap price which is a good thing for any consumer

UI seems to be outdated need to improve and must-have mobile apps for both android and ios

Thank you so much Talal. We do have a UI look-and-feel revamp project (that is now possible since we just released a brand new UI using the best JS framework on the market in 2020). We have a mobile app for monitoring/troubleshooting of android mobile device and apps, and yes we need to provide IOS. Our new UI is built with a mobile-friendly JS framework so most users are going that way..but we are looking at building a mobile app as well. thanks again :)

Application Performance Management has come a long way since client server profilers and now is fully integrated into cloud enabled services. The Gartner APM magic quadrant recognizes the few participants in the varied landscape, Germain being a prime candidate to pose a significant threat and market leaders in the days ahead. Germain is simply a cost effective, transparent, and effective solution for the enterprise to profile their service delivery performance while having no significant strain on resources, this is achieved by the remote sensing and logging of Germain APM and automation.

The dashboard interface could use some better themes however, the core features and services simply exceed expectation.

Thanks. Gartner magic quadrant doesnt let small players come in, even if the tech is stronger than they vendors they list..a shame!