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Germain UX Logo

APM solution for identifying the root cause of bugs & issues

Germain UX Reviews - Page 4

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129 reviews

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Ben B.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Extremely flexible APM software with amazing customer support

Reviewed 8 years ago

We started in search of an APM tool that would give us great performance information for Siebel applications. After evaluating the standard offerings (RUIE, DCRUM, dynaTrace, and HP BPM) we discovered that Germain APM software was the only software that was able to capture the high-level performance and allow us to drilldown to the code base. That capability was what tipped the scales in Germain's favor. After we purchased the software and started configuring the application, I realized that Germain not only delivered a superb product, but their service was amazing. As we worked through the installation of the Germain APM software, we found a couple of items that were calculated wrong based on our configuration. The support staff at Germain would work with us to understand the problem and fix either the code or write a custom monitoring metric to accomplish what we needed. It has been very refreshing to work with a company that takes customer service to heart.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Ben, just got to realize you posted this review, which we cannot thank you enough for! :)

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🐞 Parth M.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Flexible Application Performance Monitoring Tool

Reviewed 4 years ago
Pros

Germainapm integration with an application is easy and developer-friendly. User can signup quickly and start integrating his/her application instantly. I can get issues in detail and showing in-depth information which can help us to fix it quickly. Real-time monitoring can give my customer happy and I also feel safe and secure.

Cons

UI is a bit complicated if you need to monitor so many applications and it seems outdated.

Vendor response

Thank you for your feedback Parth. Please note we are going to be releasing a new UI by 8/31/2020 to make it significantly easier for new users to use. thanks again.

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Gilbert O.

Information Technology and Services, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Real User Session Replay feature review

Reviewed 4 years ago
Pros

Real User Session Replay feature is the most impactful, it is relatively easy to use and was integrated easily with very clear instructions from vendor.

Cons

I suggest adding graphs on Real User Session Replay feature to graph common metrics. I understand you can create these but adding few samples will be great.

Vendor response

Hi Gilbert, Thank you for your feedback. will totally add metrics on the Replay Graph. In fact, in a later release you now have the ability to "add" any graph you like on the Replay Dashboard and any other dashboard. that feature will be available in our next upgrade on 7/31

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Aime Anne N.

Information Technology and Services, self-employed

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Germain APM review

Reviewed 4 years ago
Pros

If you're in the market for your next APM software to help your organization identify bottlenecks, key metrics, or solved complex application problem and analytical issues, I found Germain APM having straight forward - user-friendly dashboard reporting system that you will love, especially for complex data crunching. This, combined with their wide range of tools and offerings, including most of the known and industry-standard API, plugin, or web base connectivity it will monitor, diagnose, and process your much-needed data with ease. Powered by their system capable of connecting to a vast spectrum of data link derivatives, I can attest how Germain APM tremendously helps me with my required data metrics.

Cons

The only thing I believe would need some improvement is better UI experience when using a mobile device for easy report snapshots, whenever required.

Vendor response

Thank you Aime

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Ariel Y.

Computer Software, self-employed

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Useful and Powerful web solution

Reviewed 4 years ago
Pros

1. Worth to invest for business analytic and monitoring. A Multifunctional web solution platform. 2. A versatile website that can support any kind of business setup. 3. Easy to use website and reduce bottleneck on a business day to day process.

Cons

The website needs some improvement. I saw a few errors, especially on the registration and login page. But this is very minimal. overall this is a great tool.

Vendor response

Thank you Ariel. We are revamping our website and login process...stay tune! :)

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Roman M.

Insurance, 51-200 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great solution for UX

Reviewed 4 years ago

We liked it and thinking about the continuous use of this app

Pros

1. great possibilities to increase your user experience. 2. the great amount of different configuration, features, dashboards. It gives you a great possibility to set up your process, reports, and so on. 3. Nice features, saves lot's of time and give a possibility to react quickly and make frequent changes

Cons

Hard to use at the beginning and configure

Vendor response

Thank you Roman. We are working on making features easier to configure.

AR
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Aleksandar R.

Information Technology and Services, 1-10 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome software solution!

Reviewed 4 years ago

Generally, you will get the job done with this software. I'm satisfied with the features, all the options, and the most important final productivity If someone still hesitates to switch from another software, I highly recommend to try the trial version and contact support if you have any difficulties.

Pros

At first, I really like the wizard feature option. Another interesting thing is that it supports many programming and scripting languages (object-oriented and databases). Overall it's a great developed concept that will save a lot of your time and improve productivity which is highly important.

Cons

From my experience during navigation overall UI is a little bit complicated and some bugs could be improved. (noticed overlapping). That's the maybe minor cons but should consider for further improvement.

Vendor response

Thanks for your review and we will address these UI overlaps on Mac shortly.

ZA
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Zohaib A.

Computer Software, self-employed

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect software for Real time processing

Reviewed 4 years ago
Pros

I've used germain APM software and its undoubtedly fast and reliable. We used it for real time processes performance monitoring and analysis. I like they are handling different multiple applications developed in different technologies. I strongly recommend Germain APM.

Cons

I've only one concern; I thought they are not providing services on weekends. that would be great if they provide services on weekends as well.

Vendor response

Hi Zohaib, thank you so much.

MH
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Mehedi H.

Computer Software, 1-10 employees

Used weekly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A great tool for performance evaluation

Reviewed 4 years ago
Pros

I am a Software Quality Assurance Engineer by profession and I often have to choose the right tool when it comes to evaluating Android Application Performance without witting too many lines of code. I like the idea of how germain made it easy to integrate their tool within the android application and the ability to use a customized dashboard only for the tools of my choice. Besides, it offers you a great tool to present your report to your team without creating PowerPoint presentations. I wish I had access to this tool earlier. This would have saved a lot of my time.

Cons

Overall, I like germain's approach to solving many of our problems. However, I wish they had better navigation within their platform.

Vendor response

Thank you for your feedback Mehedi, we are actively working on improving UX of our own dashboard! :)

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Fabio L.

Computer Software, self-employed

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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First impressions about germain APM

Reviewed 4 years ago

germain APM is a comprehensive and fully customizable software platform for monitoring business and IT infrastructure performance.

Pros

Powerful dashboard system, fully customizable by experienced users. You easily can add new, edit, remove, reorganize and filter dashboard elements (called “portlets”). Extensive library of preconfigured KPIs and SLAs for user, business and IT infrastructure. Assisted configuration of goals by priority areas during the on-boarding process.

Cons

Lack of a streamlined user interface for non-IT people. The amount of visual elements displayed by default can be a bit intimidating for non-tech savvy users (suggesting fewer metrics during the initial use of the platform may help here).

Vendor response

Thank you Fabio. We are working on making germainAPM easier-to-user for non-it community and will be ready with a new version by 10/31/20

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Paarth J.

Computer Software, self-employed

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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360 Power Platform - Germain APM

Reviewed 4 years ago
Pros

I have been using Germain APM for a while now. I basically use it as 360 Power Platform - connect all my fellow platforms in a go with wizards. Wizards has helped me in making seem-less integration with the platform. You can connect more then 50+ Platforms. You can use existing KPI or edit/create your own according to business requirements. The auto-generated dashboards while creating Business process actually saved you time. At last , its easy to use and you can make your own Automation beast out of it and manage everything from one single platform.

Cons

Emails/ Notifications can be improved and contain more information which would be beneficial for users.

Vendor response

Thank you Parth. We have a series of enhancements coming up (by 9/30/20) with the email mechanism. stay tune!

AT
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Alcides T.

Computer Software, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Germainapm quick review

Reviewed 4 years ago

it makes tracking productivity so simple and easy

Pros

Germainapm is a great APM tool for your business, the signup mechanism is so simple and friendly for new users, the integration with google authentication system makes the user's experience easier, I loved the UI organization since it’s easy to navigate between pages, you can quickly find any resources you need. On the other hand, the mail notification system makes sure you are aware of any action you are performing so that you avoid making mistakes

Cons

s. One thing I would strongly suggest to improve is the mobile design, nowadays it is so important to have such accessibility, you can’t do much with current mobile design.

Vendor response

thank you for your review and couldnt agree more on the mobile support which is part of our 2020 roadmap. stay tune! :)

TM
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Tim M.

Information Technology and Services, 1-10 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nice features

Reviewed 4 years ago

Looking for a central location to monitor the performance of my infrastructure and assets.

Pros

Germain has a nice UI that is very easy to navigate. It supports many tools out of the box with the available wizards, such as many different databases and web servers. They have a nice suit of automation tools such as custom scripts, alerts and http requests. It is also very easy to build dashboards to view your data.

Cons

I did have trouble editing fields. It would not let me delete characters and I would have to remove the wizard and start over. I would have also like to see tools and metrics in regards to MongoDB and Nginx.

Vendor response

Thank you Tim. Please send us the details about the Editing field related issue so we can investigate and resolve (info@germainpm.com). MongoDb and Nginx are in the pipeline.

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Feliks R.

Computer Software, 51-200 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple UI, some learning curve

Reviewed 4 years ago

Overall positive experience. Also, there are many different creation wizards available, from Android Applications and Devices, through Java, Apache Tomcat servers and up to Databases and automation servers.

Pros

I like the simple UI user interface which is intuitive and straightforward. There is only 3 questions before you get to access your cloud, so the setup process is very fast.

Cons

However, the process to setup a new server is not very intuitive. Specifically, for environment and type there is a placeholder text saying 'select or create' but there are no selection options available and it is not clear how to create.

Vendor response

thanks for your feedback Feliks. We are working on enhancing our UI and setting up a new server is part of it. We will have something ready by cob this year.

LT
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Le T.

Information Technology and Services, 1,001-5,000 employees

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and deploy

Reviewed 4 years ago
Pros

Not only easy to create, execute automation script with Germain but also have helpful alert templates to monitor applications on my system. The navigation bar is useful when I switched back and force between function.

Cons

It will be better if We have a guide for each feature for the first time of use.

Vendor response

Thank you Le. We are working on our guide ASAP.

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Yervand A.

Information Technology and Services, self-employed

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nice app

Reviewed 4 years ago

To analyze website traffic

Pros

3 things I like - 1. Idea 2. Easy integration to website 3. Replay of User Session feature

Cons

3 things I didn't like were more technical and I think are already fixed. 1. 500 error on social login, 2.Empty place (was replaced with geomap) 3. Cut timeline

Vendor response

Hi Yervand, Thanks, and yes the issues you are reporting have just been fixed.

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Verified reviewer

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good product

Reviewed 4 years ago
Pros

Affordable, clear, easy to use software monitoring tool. Good for individual or medium business. Provides solid monitoring services, recording real visits of a website.

Cons

Takes time to get used to. Would be great to have extra languages.

Vendor response

thanks. UI/content can be provided in various languages. please contact us info @ germainapm.com for more details.

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Osaigbovo O.

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good pricing plans - germain APM review

Reviewed 4 years ago
Pros

Using Germain APM, the signup process is seamless with the option of using a Gmail account. It provides a wide array of tools you can use, from Analytics to Automation to Servers, and supports multiple platforms for software development. The search bar at the top and the menu bar on the left makes it very easy to find the tools you want. The payment plans are considerate and you can upgrade or downgrade anytime.

Cons

It is not intuitive to configure. There are a lot of resources to consume and training to be done before you can effectively configure what you what.

Vendor response

our platform never says "it is not supported" making it harder to configure as it is super flexible...and we are here to help anytime you need, for free.

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vaibhav d.

Hospital & Health Care, 201-500 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool for Performance monitoring and Analysis

Reviewed 4 years ago

overall experience is excellent and it really helps in improving response time

Pros

Germain APM is a fully-featured tool to monitor daily business activities and automate important delivery tasks. User experience and Dashboard is quite interactive for new users, Also one can easily use this software as a service, It offers a wide range of data sources like Database, File systems and very helpful in reducing response time. Overall a great tool to improve the customer experience.

Cons

I was not able to find any Android or ios application to manage notifications from mobile.

Vendor response

thank you Vaibhav.

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Waqas Z.

Information Technology and Services, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super easy Product to Use

Reviewed 4 years ago
Pros

Very easy and simple to use, one can easily configure cloud which can help analyze/automate... one can easily choose his Priority as per need like Performance, Experience OR Support and Target the Goal and manage. Like the PAAS and SAAS options. You don't have to own any Platform and can use it easily as a Service. Also, One can easily use this software as a service. Germain APM offers a wide range of data sources lists like the File system, Database over hardware or Network

Cons

User permission management can be improved and it is missing Insights, Storage for containing binary large objects.

Vendor response

Thank you Waqas! we are going to release enhancement around user permission this month and will let you know once ready.

SS
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Suman S.

Telecommunications, 1-10 employees

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent concept, it's an intimate solution for growing the business.

Reviewed 4 years ago
Pros

It's a profession and opportunity to learn about the business as well as technology. Excellent concept, really love to go ahead with that system. Germain has Wizards which remarkable to monitor your business. So if you use their features, then only you can understand how good it is. germainAPM can significantly help you reduce issues and monitoring performance, user experience, several sections working together to provide all the essential skills. So I think it's an intimate solution mine business.

Cons

I think you need to improve a bit the Ux flow like Dashboard, Wizards carousel.

Vendor response

Thanks for your review. We are indeed in the process of improving the UX flow to make it easier for newbies to use! :) thanks again! :)

GS
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Gopal S.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Review

Reviewed 4 years ago

Good

Pros

1. Exactly no point can be left in the list of priorities. To run business ethically these category can be very important. 2. Content comprehensiveness toward objective. 3. Coverage of domain for review.

Cons

I feel is redundancy of fact. It can be made more comprehensive.

Vendor response

thanks Gopal.

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Moath H.

Information Technology and Services, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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germain APM really nice!

Reviewed 4 years ago

Germain it's really something amazing it provides gorgeous way to monitor analytics and automation platform to have best improve for UX, it contains many features that I've really think it's really useful like: Website Monitoring, Application Performance Monitoring, Real User Experience Monitoring with having session recording so that can really help for better UX experience and many other features that really nice and helpful for any organization that looking for better results for their firm. They have different packages with different prices, so you can select the package that match your need and with the price that you feel comfort with.

Pros

Real User Experience Monitoring with having session recording so that can really help for better UX experience.

Cons

Actually I didn't find something not nice in this service.

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Verified reviewer

Construction, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use and efficient software

Reviewed 4 years ago

I find Germain APM to be very effective. It provides many metrics and analysis that help us improve our process

Pros

Sign-up process is very easy and straightforward. The website design is clean, user-friendly, with good performance and really interactive. The documentation is quite extensive and helpful and I find the Chrome extension a very nice addition. The great advantage of this software is that it is suitable for both small and very large organisations and can help them identify problem areas and guide them to more efficient solutions.

Cons

Video / webcast is a great addition, but it was not easy to find.

Vendor response

thanks for your review. we are looking at embedding these videos..

JN
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Jithin N.

Information Technology and Services, 1-10 employees

Used weekly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great UX tool for any start ups.

Reviewed 4 years ago

Germain APM is a great monitoring and automation tool for UX. Its UI is so simple and easy to manage.

Pros

- Firstly they let us setup demo of the application for the time slot we choose. - Excellent UI and dashboard where you can easily add/manage applications. - Full screen mode and Presentation mode to easily see things and present things. - Easily accessible menu to differentiate different modules.

Cons

Workspace takes time to load. It will be great if the page loading speed is improved.

Vendor response

Thank you so much Jithin. Our team has just released a set of optimizations that makes the workspace fast. we have yet to deploy that release on our cloud infra over the next few weeks..