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Germain UX Logo

APM solution for identifying the root cause of bugs & issues

Germain UX Reviews - Page 5

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129 reviews

Recommended

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Narayana S.

Internet, 10,001+ employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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germain at ebay

Reviewed 4 years ago

Very Good

Pros

All the features , easy to use and navigation.

Cons

The Date selection component clearly must change and it changes even if we select our From and To dates. Any quicker way to stop alerting if there is already a known outage.

Vendor response

Hi Narayana, Thanks for your review. Can you please provide us more details on this (we created this ticket and Ish from our team is available for a meeting at your convenience: https://germainapm.atlassian.net/jira/servicedesk/projects/GS/queues/custom/1/GS-1142)

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Verified reviewer

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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What I like/dislike

Reviewed 4 years ago
Pros

About the menus, I like the visible options on the top the Left menu and search is very user-friendly also, I liked the filters, they are not visible at first, but once you get there it is easy to use and very useful

Cons

The required fields don’t recognize each other, it is not clear what fields are required and no required, looks like all fields are required but it’s not possible to identify them quickly.

Vendor response

Thank you for your review. Required field are now (owing to your feedback) identified so it is easy/quick to know what fields need to be set. we plan to update our cloud with this enhancement (and many others) by end of june.

IB
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Ievgen B.

Information Technology and Services, self-employed

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good quality and interesting application for collecting and analyse data

Reviewed 4 years ago
Pros

- A lot of functionalities under one roof - you can collect metrics, analyse them and make a decision without switch between few application and spending time for transform data. - End user experience monitoring is one of the best that I saw before. All actions is correctly recorder and processed. No need additional modification for analysis. - 70+ freeware plugins for analysing all parts of application and business life

Cons

I wish see more video tutorials for quick setup and configure system

Vendor response

Thanks Levgen. Video are being including in our tutorial, as we speak! :)

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Ella S.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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QC Analyst's Opinion

Reviewed 4 years ago
Pros

GermainAPM is using a transparent, simple pricing model. Their main dashboard is configurable: the admin user is able to create and maintain a list of customizable dashboard items tailored to the company's needs (no multi-level menu system, no cluttered input forms). Additionally each dashboard item can be shared with the desired persons, empowering them to access real-time data related to instrumentation or business processes.

Cons

As areas for improvement I suggest adding more wizards, and publishing a series of short "how-to" videos in order to support the newbies.

Vendor response

Thanks Ella!

GM
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Gautam M.

Internet, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Germain APM - A good Choice

Reviewed 4 years ago
Pros

Very simple process to create an account – Account creation process is very much user friendly. No cumbersome information is being asked while crating the account Good UI – UI is one the most prominent features of any product and Germain APM has one of the best user friendly UIs Dashboard’s Incident tracker feature is amazing. We can track top and trending incidents very easily.

Cons

Few more industries can be added – There is a scope of adding few more industries and their services/products

Vendor response

Thank you Gautam. will do add more industries shortly.

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Verified reviewer

Investment Management, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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behavior analysis feature easier

Reviewed 4 years ago

As a Salesforce product owner, Germain APM helps me monitor operations, user sessions, and performance, especially with the behavior analysis feature. It significantly helps me to improve UX and performance troubleshooting. Another good thing is APM offers pre-configured plugins for salesforce, but it will cost a little bit of time since you need to collaborate with Germain APM to attach the plugin into the application. Overall, it is a pretty good monitoring platform for you to give a try.

Pros

It significantly helps me to improve UX and performance troubleshooting.

Cons

Another good thing is APM offers pre-configured plugins for salesforce.

Vendor response

Thank you!

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Brenda L.

Management Consulting, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wordpress

Reviewed 3 years ago
Pros

1- I don't need to be a programmer to develop a website with built-in purchases. 2- There are promotions in which you get a domain and pre-designed templates. 3- The Pricing is low.

Cons

1- Only the Blog is free 2- For adding more functions, I might pay through plugins. 3- The templates are limited, can not be customized.

Vendor response

Hi Brenda Thanks. To customize the templates and depending on which templates you are trying to customize, please go to the LEFT menu of germainAPM 1)analytics > rules 2)automation > email 3)system > templates hope that helps

JC
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Jerry C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I am Germain Software user since 2014.

Reviewed 8 years ago

My company starts using Germain APM since 2014 and replacing the Oracle RUEI/AMP monitoring. Germain provides better tool experience and navigation performance. The recent software upgraded which enable Germain for HTML Applications (e.g. Salesforce.com, Siebel OpenUI) performance monitoring and did a great job now on tracking pages and methods performance. I also love Germain now can build different monitoring for other applications(java, .net, etc) by using different data source. I am highly recommended.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

thanks Jerry!

AK
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Akshay K.

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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germain APM review

Reviewed 4 years ago
Pros

Easy to use product with Monitoring, Analytics & Automation at one single place is very helpful in the tool. User experience monitoring is one great feature. End to end root cause analysis with all insights provided on the Dashboard saves time spend to study & combine all the data.

Cons

There should be a product walkthrough after the user sign up that will help the users to understand the product faster. UI needs an improvement as it is quite basic.

Vendor response

Hi Akshay, thanks for your feedback. There will be a prdt walkthrough soon.

MM
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Maksym M.

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Real User Monitoring / User Session Replay

Reviewed 4 years ago

I had a pleasure to check this tool on a few websites. Very interesting solution. A replay of user actions is the same as I did, looks amazing, like a video capture of the screen. Should help a lot to people/companies who work with UI/UX and would like to improve their web pages.

Pros

A realistic replay of user actions, looks like a video capture. A lot of info of the client, including browser and OS version, errors in console, and many others

Cons

The dashboard is a little bit slow. Sessions appear in the dashboard after some time, 5-10 minutes

Vendor response

Hi Maksym, thank you.

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Verified reviewer

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome

Reviewed 4 years ago
Pros

Germanian APM is User friendly which makes suitable for user to start. It support many plugin which helps business to add new plugin. It covers variety of industry including IT, healthcare, financial services and many more. Provided Well documentation about uses which helps to understand different functionality.

Cons

It lacks uniqueness in features, it could have improved in user experience make it out of box.

Vendor response

thanks. Working on making more user-friendly by10/31/20. thanks for your continued support :)

SA
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Shaista A.

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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My Honest Review on germain APM

Reviewed 4 years ago

this the platform is great and the insights are very very useful.

Pros

Germain APM is one of the best end to end monitoring tool that I have been using so far and they have cloud and on-premise solutions, it monitors the performance 27X7 with real-time big data, Very easy to setup and has a wide configurations available.

Cons

One improvement is would suggest is regarding the User Experience, The UI could be more user friendly

Vendor response

Hi Shaista, thank you for your great feedback.

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Mohammad W.

Information Technology and Services, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Awesome Product

Reviewed 4 years ago

The UI of the product is little hard to understand for new customers. Sometimes login system takes too much time to response.

Pros

Germain APM have many features. User session tracking feature one of them. It's very advance tracking system that track user's every event in in his application. I like the feature.

Cons

It is a very useful product. I used their user session tracking system and it works great. It can help people to get analytics of the user session events in the application.

Vendor response

Hi Mohammad, thanks so much!

AR
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Andjela R.

Financial Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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5*

Reviewed 4 years ago

I really like this platform. It's easy to navigate and pretty much intuitive. It's everything you need to monitor your business performance. Only the confirmation email after the sign up should be better designed, but overall, it's a great platform.

Pros

I really like this platform. It's easy to navigate and pretty much intuitive. It's everything you need to monitor your business performance.

Cons

The confirmation email after the sign up should be better designed, but overall, it's a great platform.

Vendor response

Thank you Andjela!

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Verified reviewer

Computer Software, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The best apm used so far

Reviewed 4 years ago
Pros

The software is awesome in design with best features included in it. It provides better tool experience and navigation performance. The features vary from user to management perspective and software requirement to software maintenance. The best thing in this software is that it supports multiple platforms from Software Development (.Net, Java and more) to Database Management (MS SQL Server, MySQL, Oracle and more). It also provides Business' dilemma from hiring to quality assurance. Highly recommended APM so far.

Cons

The software is a bit complex that is the reason that one will require time to get attached to it.

Vendor response

Thank you for your review :)

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Verified reviewer

Computer Software, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Just WOW

Reviewed 4 years ago

We can easily market the site/business, it was very helpful.

Pros

It was very easy to track the visitors on your site, their activities on site, geographical location, IP address and we can also monitor it in real time.

Cons

It was slow in the free trial period and status was timed out.

Vendor response

Thanks for your feedback. Trial environments are running on small hardware. we are looking at improving this so trial users have a great experience too! :)

IK
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Ivan K.

Hospital & Health Care, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A good product for monitoring resource activities.

Reviewed 4 years ago
Pros

I liked the ability to view activities in real time, as well as the video mode of user actions on the site. I also liked the ability to integrate the service directly into Microsoft IIS

Cons

The time bar is not fully visible when viewing a user's session. Also it is not clear which Angular is supported.

Vendor response

Hi Ivan, thanks. Please not that the time bar issue has now been fixed.

AT
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Andrea T.

Information Technology and Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Germain APM solution review

Reviewed 4 years ago
Pros

Germain has many features that can monitor applications and it supports multiple platforms for automation (Java, .Net and many more). This gives it a wide range of available actions for which it can be used. It has possibility to create custom portlets which can be very useful.

Cons

UI can be more attractive, it is to plain and outdated.

Vendor response

Thanks for your review Andrea

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Anastasiia S.

Financial Services, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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germain is a great platform for improving UX

Reviewed 4 years ago
Pros

I really liked germainAPM - it is a universal platform, it is easy to use and visually shows custom options. For little money, we can conduct analysis and End-to-end User Issue diagnosis applications.

Cons

It is a pity that there is no plug-in for angular 9 yet.

Vendor response

Thanks Anastrasiia. There is a plugin for Angular9, you can find it under system>wizards> (left side menu). feel free to contact us if needed.

AS
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Adham S.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Analysis

Reviewed 4 years ago
Pros

Germaina APM is a great monitoring tool that provides monitoring and data analytics to a wide range of technologies from the point that user hits the system until leaving it. This will lower admin effort used to diagnose performance or system issues. Very Impressed!

Cons

Nothing really the software has all functionalities I needed

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Rashmi U.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good software to manage business graphs

Reviewed 4 years ago
Pros

Such tools will ease business issues by helping ppl to control/rectify quickly compared to manual approach.

Cons

as an organization to park data with a third party , how confidentiality is maintained .Hope end user will be convinced assured accordingly

Vendor response

Thanks Rashmi. Data can be stored within your data center if you wish as germainAPM is available onpremise too (as well as on cloud).

MB
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Mahyi B.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Functional review for germain apm

Reviewed 4 years ago

Useful software gives so many benefits to many fields of the system.

Pros

Very responsive design with a great user interface. Software with complete features for the user. Attractive "help" menu to keep the user comfortable with the services.

Cons

Still any minor bug that some text overlaps and overstep with the borderline

Vendor response

Thank you for the review Mahyi

NM
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Neha M.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best real user monitoring (RUM) software for me

Reviewed 4 years ago

Overall it was positive as it makes the tracking so easy and simple.

Pros

I found it very User friendly with loading time is fast. All sections are well organised. It is hassle free navigating through it.It works well in almost all the browsers and easy to manage the dashboard as per your business needs.Only a few clicks needed to get a information.

Cons

Here are some improvements i would suggest : a) All icons should have tool-tip. b) Footer (copyright) info should have little top padding. c) At some places , drop-down option value was showing cut off. b) It would be good to add information also in the tittle of the page.

Vendor response

Thank you Neha

AV
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Arvind V.

Information Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review for widget integration

Reviewed 4 years ago

My overall experience with germain APM was very good and easy to use I will recommend to my colleges.

Pros

1) Portal is some time show no preview of report but genuinely it is great product that you build. 2) JS EMBED instruction are very simple to integrate in any web application

Cons

1) Slightly slow in results can be improve

SH
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Shakil H.

Computer Software, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How easy Monitor User Activities

Reviewed 4 years ago
Pros

This software shows me user activity very well within details there also available filter option which helps me to understand my business progress

Cons

There too may option its need to understand with little time

Vendor response

Thanks Shakil.