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GLPi

GLPI is an IT Service Management software.

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GLPi Features

Features Summary

Functionality

4.3

/5

19

Total features

36

1 categories

GLPi features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Change Management
Configuration Management

Common features of IT Asset Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Audit Management

Price starts from

19

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

19

Price starts from

19

/user

Per month

learn more

Total Features

36

Unique features

  • Data Visualization

  • Support Ticket Tracking

  • Third Party Integrations

  • IT Asset Tracking

Functionality

4.4

/5

527

Price starts from

19

Per month

learn more

Total Features

95

Features in Common

29

Unique features

  • Remote Access/Control

  • Email Management

  • Real Time Analytics

  • CMDB

Functionality

4.2

/5

510

Price starts from

Free

learn more

Total Features

48

Features in Common

15

Unique features

  • Remote Access/Control

  • Mobile Access

  • Network Analysis

  • Alerts / Escalation

Common GLPi comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent incident manager, software control and inventory management!

Reviewed 4 years ago

My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where...

Pros

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Cons

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One application for all IT Solutions

Reviewed 3 years ago

We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided.

Pros

This single software has many components software which has helped a lot in tracking the asset and the tickets raised along with solution provided history. All the assets are once updated into the system, It has helped to track assets in and out. It also provides desk support feature by which any body in organization can raise a request and can be tracked the same.

Cons

Manual updation, all asset entry has to be done manually. There is no feature for auto discovery like in OCS. Since it is a paid software subscription is required.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GLPI easy to use and very capable for a single or multiple organizations

Reviewed a month ago

At least two years using the solution to support several customers, multiple support groups and inventory management including licenses, configurations and email following

Pros

The hability to support multiple organizations in an easy workflow with business rules

Cons

Not being able to use a mailbox per customer (Entity)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good open source service management platform

Reviewed 8 months ago

Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business.

Pros

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

Cons

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple and very useful has helped me to keep my activities organized

Reviewed 4 years ago

I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise.

Pros

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff...

Cons

GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Manage your requests, problems, incidents and projects from a Global platform!

Reviewed 3 years ago

With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects.

Pros

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

Cons

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Servicedesk and Inventory anyone? GLPi is your choice

Reviewed 5 years ago
Pros

Disclaimer *GLPi partner* This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it)

Cons

GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs. Reporting is not that flexible out of the box, specially on terms of techs cost control.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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PRACTICAL TICKET MANAGER TO GIVE SOLUTION OF INCIDENTS IN SERVICES.

Reviewed 4 years ago

In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available (incidents per month, time of resolution of incidents, delay of the service, etc)

Pros

It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians. On the other hand, it allows to keep an inventory control of the companies' computer resources

Cons

in the short time that I have been using it I have not found any irregularity that does not allow me to carry out any activity that I have done

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pretty good IT management tool

Reviewed 4 years ago
Pros

I have used GLPI for asset management and case support management. Both modules were easy enough to use and did the job.

Cons

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.