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GLPi

GLPI is an IT Service Management software.

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GLPi Pricing

Pricing overview

Value for money rating

4.5

/5

19

Price starts from

19

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

GLPI Network Cloud

What users say

I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
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Aníbal M.

The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.
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Mairina V.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent incident manager, software control and inventory management!

Reviewed 4 years ago

My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where...

Pros

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Cons

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good open source service management platform

Reviewed 8 months ago

Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business.

Pros

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

Cons

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Servicedesk and Inventory anyone? GLPi is your choice

Reviewed 5 years ago
Pros

Disclaimer *GLPi partner* This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it)

Cons

GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs. Reporting is not that flexible out of the box, specially on terms of techs cost control.