GLPi Features

It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

After other ITSM tools, GLPI was not very hard to configure and deploy.

The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all.

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff...

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GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

Customizable Robust and easy-to-deploy solution There are several plugins that further assist the customization and solution possibilities for the most diverse challenges The GLPI community is very supportive and helpful in solving any problems

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

The best tool of all, for the management of Tickets. With its update to 9.3 it took a giant leap with the administration of Racks, excellent visual implementation of the rack and the equipment that is there, easy to manage and manage.

The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool

Disclaimer *GLPi partner* This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it)

GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs. Reporting is not that flexible out of the box, specially on terms of techs cost control.

The hability to support multiple organizations in an easy workflow with business rules

Not being able to use a mailbox per customer (Entity)

Simple management of clusters as it indicates the elements alongside. Swift tracking of our domains and notifies you a week earlier before they expire. Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators. Integrates well with RSS feeds for real time updates.

For the twenty eight months I have used GLPi, I haven't had any issue with its performance.

Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory.

There is sometimes too many information on the screen.

It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network.

It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say. They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface. They also mentioned that the software has helped them to better track and manage IT projects, which has improved their overall efficiency.

However, they did mention a few drawbacks. The software can be slow at times, especially when dealing with a large amount of data. Lastly, they mentioned that the lack of customization options can be a drawback for some teams. Despite these issues, the team still felt that GLPifor was a valuable tool for IT management. And, it is free.

It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians. On the other hand, it allows to keep an inventory control of the companies' computer resources

in the short time that I have been using it I have not found any irregularity that does not allow me to carry out any activity that I have done

This tool has 2 main modules the inventory manager and the helpdesk. Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

Don´t have any big problem so far. If you work in other lenguages there might be some translate mistakes.

I have used GLPI for asset management and case support management. Both modules were easy enough to use and did the job.

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.