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GLPI is an IT Service Management software.

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GLPi Features

Features Summary

Functionality

4.4

/5

33

Total features

36

14 categories

GLPi features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Asset Lifecycle Management
Asset Tracking
Change Management
Configuration Management

Common features of Inventory Management software

API
Activity Dashboard
Alerts/Notifications
Backup and Recovery
Barcode/Ticket Scanning
Billing & Invoicing
Budget Tracking
Cataloging/Categorization

Price starts from

19

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

33

Price starts from

19

Per month

Total Features

36

Unique features

  • Cost Tracking

  • Activity Dashboard

  • Support Ticket Management

  • Support Ticket Tracking

Functionality

4.6

/5

1.8K

Price starts from

ic-pricetag

No pricing info

Total Features

108

Features in Common

10

Unique features

  • Templates

  • Data Virtualization

  • Cost Management

  • Data Security

Functionality

4.6

/5

1.1K

Price starts from

29

/user

Per month

Total Features

64

Features in Common

11

Unique features

  • Integrated Development Environment

  • Quality Assurance

  • For Developers

  • Project Templates

Common GLPi comparisons

GLPi logo
Freshservice logo
GLPivsFreshservice

Reviewers who mentioned features said:

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Aníbal M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple and very useful has helped me to keep my activities organized

Reviewed 6 years ago

I have had several benefits in my work, I have installed it and everyone likes it, the incidents are handled in an orderly manner and are addressed by priority, it has allowed me to deliver reports with graphics to senior management, in my independent work it allows me to have the incidents of my clients ordered to know what the state is, so that they and I are informed of the situations that arise.

Pros

I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others. The second module is the helpdesk for the follow-up of the interventions, allows the administrators and the support staff...

Cons

GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

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Verified reviewer

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Comprehensive administration of IT resources, but not very friendly and dated interface

Reviewed 6 years ago
Pros

It is free, and even if you are not dealing with IT resources, you can tailor this software to use it to manage your support service. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated to another solution because usability drawbacks and old-fashioned interface. Anyway, I do recommend it for people working with IT, because it is rich inbuilt-in features that makes easier to use it for the purpose he was originally designed for. On the user side, however, the software works without much problems.

Cons

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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GLPI is an open source ITSM

Reviewed 2 years ago

For companies who have little budget and they need an ITSM tool is ok, but it's not awesome at all.

Pros

After other ITSM tools, GLPI was not very hard to configure and deploy.

Cons

The flexibility for changing the standard behaviour of the solution. You should develop your functionalities. User interface was old style and the users didn't like it at all.

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Mairina V.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An excellent incident manager, software control and inventory management!

Reviewed 6 years ago

My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where...

Pros

In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.

Cons

Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.

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Mairina V.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Manage your requests, problems, incidents and projects from a Global platform!

Reviewed 5 years ago

With this tool I managed to consolidate all the inventory of operational areas in a single tool, allowing control to be established, and notifying the involved areas when an asset of the company is incorporated or disincorporated. In addition to the above, I can centralize project management, taking control of the activities that make up the operational projects.

Pros

GLPI, is the most complete platform to take the management of requirements or requests, incidents in customers or IT systems, Projects, problem management, inventories, finally .. Through this great platform I could organize the management of the entire IT infrastructure . When I started using this great tool, I only managed internal requests, later we added incident management and from one case the client was notified, today I carry the projects of the area and all the inventory control of the operational unit. The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

Cons

The truth, with time using the tool there is not a single aspect that prevents me from achieving my operational objectives.

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Daniel A.

11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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In my opinion, the most complete tool for an IT department

Reviewed 6 years ago

All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.

Pros

The best tool of all, for the management of Tickets. With its update to 9.3 it took a giant leap with the administration of Racks, excellent visual implementation of the rack and the equipment that is there, easy to manage and manage.

Cons

The few shortcomings that you have been able to perceive in each version, always solve them and bring much more improvements with each version, there is a large community that supports and helps the continuous improvement of the tool

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Verified reviewer

Retail, 201-500 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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GLPI is good product to manage ticket

Reviewed a month ago
Pros

GLPI is very easy to setup and use, provide a good reporting.

Cons

I think there is no disadvantage now that the glpi cloud solution exists

WC
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Wilherme C.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Um Software ótimo para auxiliar o dia a dia da TI

Reviewed 10 months ago

A ferramenta nos entrega mais do que imaginamos, só ao começar a usar e mexer na ferramenta que vamos descobrindo o seu real tamanho e aplicando na empresa.

Pros

A praticidade em auxiliar tanto o usuario final como os usuários da TI, e quando bem configurado atende a empresa inteira.

Cons

Por ser uma ferramenta Free, não podemos exigir muito, mas ela entrega além do esperado, o que as vezes sinto falta é de mais suporte, tirando isso sem questionamentos.

Showing original review in Portuguese. See translation

Vendor response

Hello, Thank you very much for your feedback, we appreciate it. As fo support, we offer professional support on-premise and GLPI Network Cloud (other services like support, backups, updates included as well). Do not hesitate to contact us or visit our website.

RO
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Ricardo O.

Government Administration, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using GLPI in the Municipal Government of the City of São Paulo

Reviewed 3 years ago

To meet the goals of the Information and Communication Technology Strategic Planning of the City of São Paulo, we implemented a customized instance of GLPI for the Management of Calls and IT assets. For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes. From there we expanded the possibility of using the solution to other municipal public administration agencies that needed a solution for the systematization of Call and IT Asset Management The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented. Translated with www.DeepL.com/Translator (free version)

Pros

Customizable Robust and easy-to-deploy solution There are several plugins that further assist the customization and solution possibilities for the most diverse challenges The GLPI community is very supportive and helpful in solving any problems

Cons

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

ÓB
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Óscar B.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Servicedesk and Inventory anyone? GLPi is your choice

Reviewed 7 years ago
Pros

Disclaimer *GLPi partner* This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it)

Cons

GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs. Reporting is not that flexible out of the box, specially on terms of techs cost control.

RM
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Ronald M.

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good open source service management platform

Reviewed 3 years ago

Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business.

Pros

It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.

Cons

It is an expensive tool and it is not easy to configure to have the broad view of all information in there.

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Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Total Control Of IT Infrastructure

Reviewed 2 years ago

We are top beneficiaries of GLPi's knowledge base - centralizing our corporate's internal knowledge has never been easier. Also, GLPi generates reports of IT equipment utility so you don't have logger heads with HR. GLPi's SQLdashboards and plugins work quite efficiently too.

Pros

Simple management of clusters as it indicates the elements alongside. Swift tracking of our domains and notifies you a week earlier before they expire. Utilizes GANTT model for visualization of assigned tasks, workflows and other collaborators. Integrates well with RSS feeds for real time updates.

Cons

For the twenty eight months I have used GLPi, I haven't had any issue with its performance.

AZ
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Alejandro Z.

Computer Hardware, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GLPI easy to use and very capable for a single or multiple organizations

Reviewed 2 years ago

At least two years using the solution to support several customers, multiple support groups and inventory management including licenses, configurations and email following

Pros

The hability to support multiple organizations in an easy workflow with business rules

Cons

Not being able to use a mailbox per customer (Entity)

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Verified reviewer

Computer & Network Security, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GLPI - the best one for inventory

Reviewed 2 years ago
Pros

Free, easy to deploy and configure. You can even add support ticket management by linking it to the Active Directory.

Cons

There is sometimes too many information on the screen.

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Maria V.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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The best tool for the follow-up of the activities

Reviewed 6 years ago

I can take the control of my requirements and incidents

Pros

It is a very amicable tool visually besides that his fields and characteristics help you to take a control of the requirements and presented incidents and that correspond to your area, it is possible to associate the mail to create the ticket automatically, it is possible to take to him the follow-up of projects, the historical one of the ticket, the persons who interacted in the solutions of the same one, realizes the management of change and it is possible to take the inventory of materials and equipments of network.

Cons

It is complicated to realize the safety adequacies for the different units, it is not possible to divide the units of agreement to name, all the ticket can be seen by several persons which is not suitable for areas of discharge manages

Sg
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Séphora g.

Judiciary, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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What the IT Team Thinks of Using GLPifor for IT Management

Reviewed a year ago
Pros

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say. They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface. They also mentioned that the software has helped them to better track and manage IT projects, which has improved their overall efficiency.

Cons

However, they did mention a few drawbacks. The software can be slow at times, especially when dealing with a large amount of data. Lastly, they mentioned that the lack of customization options can be a drawback for some teams. Despite these issues, the team still felt that GLPifor was a valuable tool for IT management. And, it is free.

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ALCIDES M.

11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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PRACTICAL TICKET MANAGER TO GIVE SOLUTION OF INCIDENTS IN SERVICES.

Reviewed 6 years ago

In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available (incidents per month, time of resolution of incidents, delay of the service, etc)

Pros

It is very easy and simple to use, it allows you to track tickets from opening until they are closed, it is very complete since you can take control of each ticket opened, assign it to a group or user to give a solution, interact with both the client as with the technicians. On the other hand, it allows to keep an inventory control of the companies' computer resources

Cons

in the short time that I have been using it I have not found any irregularity that does not allow me to carry out any activity that I have done

JR
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Jaime R.

Telecommunications, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User friendly and complete

Reviewed 2 years ago
Pros

This tool has 2 main modules the inventory manager and the helpdesk. Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

Cons

Don´t have any big problem so far. If you work in other lenguages there might be some translate mistakes.

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Max R.

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pretty good IT management tool

Reviewed 6 years ago
Pros

I have used GLPI for asset management and case support management. Both modules were easy enough to use and did the job.

Cons

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.

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Lori Y.

Information Technology and Services, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An incredible service management software!

Reviewed a year ago
Pros

Our team has found GLPi to be a valuable resource. Its open source technology provides impressive flexibility and power, enabling us to tailor it to our unique requirements. It's very easy to navigate and its troubleshooting capabilities are exceptional.

Cons

At times, it can be challenging to obtain accurate data, but we are capable of handling it and everything is working fine.

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Bella X.

Information Technology and Services, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A very useful tool for our team

Reviewed a year ago
Pros

GLPi has proven to be a useful tool for our team. We can customize it to meet our specific needs because to the outstanding flexibility and strength of its open source technology. It has excellent troubleshooting ability and is quite simple to navigate.

Cons

It can be difficult to get correct data at times but we are capable of handling it and everything is running smoothly.