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GLPi
GLPI is an IT Service Management software.
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GLPi Pricing
Pricing overview
Value for money rating
4.6
/5
32
Price starts from
19
Per month
Flat Rate
Pricing details
What users say
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Reviewers who mentioned pricing said:
Ronald M.
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for 1-2 years
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Using that was ok with no big problems. The main point would be the reports and how to export information from there to have dashboards to support business.
It is an ITSM that guarantee the management of large IT infrastructures with lots of assets.
It is an expensive tool and it is not easy to configure to have the broad view of all information in there.
Mairina V.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where...
In my assessment GLPI is a very complete software package that has innumerable advantages for an IT company, it is based on the vertical of ITIL to manage the IT resources of an organization. Through this powerful tool it is possible to manage the inventory of assets of a company, perform support tasks through the management of incidents, problems and changes, allows you to manage your projects and create knowledge bases and manage inventories. In particular I use it in the company with various purposes, from incident management to project monitoring and hardware control of our network.
Currently I do not have to contribute in relation to the tool, since as it has been updated it has solved practically all the issues compared to a year ago. The community keeps this package updated, and hence the value of being supported in open source.
Óscar B.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Disclaimer *GLPi partner* This is a great tool combining (if you wish) IT inventory and Helpdesk. Of course you can use only one of them. It is important to emphasize you can do both, since I don't know any other product that allows this. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers. It's extendable through plugins. For instance you can do Non-IT inventory (cars, rooms, you name it)
GLPi is supported by the community. So, you can have your questions and needs solved or not. Fortunately you can contact a Teclib' partner and they will support, migrate or enhance the application regarding your needs. Reporting is not that flexible out of the box, specially on terms of techs cost control.
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