Halo Service Desk Pricing, Features, Reviews & Comparison of Alternatives

Halo Service Desk

Help desk management solution

4.86/5 (7 reviews)

Halo Service Desk overview

What is Halo Service Desk?

Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. The platform includes a built-in incident management system, which helps businesses handle incidents, service level agreements (SLAs), and communications through a centralized dashboard.

Halo Service Desk comes with customer relationship management (CRM) functionality, which allows managers to track configuration items, log incidents, and identify issues across the pipeline. Other features include automated escalation rules, notifications, a customizable knowledge base, ticket management, asset management, and more. White-label capabilities enable enterprises to personalize the self-service portal with their own branding using custom colors, themes, and logos. Users can create SLA groups with different timings, priorities, and descriptions to improve response time across service requests.

Halo Service Desk allows managers to gain visibility into open tickets, SLA violations, average resolution times, logged tickets, and more via analytics, graphs and charts. Plus, it supports integration with various third-party applications such as Microsoft Office 365 and Outlook, TeamViewer, Slack, RingCentral, Lansweeper, Xero, Jira, and Sage.
haloservicedesk.com

Pricing

Starting from
£59/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Halo Service Desk screenshot: Halo Service Desk incident managementHalo Service Desk screenshot: Halo Service Desk incident historyHalo Service Desk screenshot: Halo Service Desk dependency mappingHalo Service Desk screenshot: Halo Service Desk analytics dashboard

Halo Service Desk reviews

Excellent
6

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.9
  4.9
  5.0
Dennis Simiyu

Super Support tool and team

Used daily for 2+ years
Reviewed 2020-04-19
Review Source: Capterra

Extremely exciting, every time i check on their release notes to see any new feature that they may have released in their continuous releases.

Pros
The Software has evolved over years to suit business needs across various business lines and it has blended very well, excelling unbelievably. I enjoy their support especially the feeling that you are the only customer they have. Keep up Halo, the sky is the limit.

Cons
The recent re branding majored a lot on Red i prefer blue for service to maintain the cool ambience in the tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stuart Brown

Hands down the best helpdesk system available

Used daily for 6-12 months
Reviewed 2019-03-19
Review Source: Capterra

The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer. Nothing ever seems too much trouble. Implementing the system can require more planning that some off the shelf products, as there are so many features and links between different areas. You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny.

Pros
Fast. Flexible. Reliable. Feature rich. Always evolving. Value for money. Easy to use. Having worked in IT for almost 30 years I've used plenty of IT Helpdesk systems. In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk. I would highly recommend the company and the product.

Cons
Not all features in the windows version have ported to the web version yet but we're seeing features added regularly. The mobile app isn't great but the web version works so well I don't really need the app - although I have heard that a new app is being developed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carlos Hernandez

NetHelpDesk review

Used daily for 2+ years
Reviewed 2017-02-20
Review Source: Capterra

Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

Pros
Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.

Cons
I have nothing negative to say about this product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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John Cooper

NetHelpDesk Software

Used daily for 6-12 months
Reviewed 2016-12-07
Review Source: Capterra

We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards. We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.

Pros
the support staff and ease of use

Cons
we didn't start using it sooner

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Wojciech Mioduszewski

Best help desk software !

Used daily for 2+ years
Reviewed 2020-05-22
Review Source: Capterra

We are using this software since 2014, we started with Windows app version and moved to web solution. The support is great, we were never left alone with any problem. We decided to choose NHD from many others solutions and it was good shot !

Pros
The Halo service desk gives us ability to have full view for all actions done by our technicians.

Cons
Nothing, it's just working ! There is nothing that I can write wrong about Halo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Halo Service Desk pricing

Starting from
£59/month
Pricing options
Subscription
Free trial
View Pricing Plans

• 3 users: £59/user/month (billed annually)
• 10 users: £55/user/month (billed annually)
• 25 users: £49/user/month (billed annually)
• 50 users: £44/user/month (billed annually)
• 100 users: £39/user/month (billed annually)
• 150+ users: £29/user/month (billed annually)
A 15% discount is available for nonprofit organizations and educational institutions.

Halo Service Desk features

Alerts / Escalation
Collaboration Tools

API (381 other apps)
Access Control (154 other apps)
Activity Dashboard (207 other apps)
Activity Tracking (109 other apps)
Auditing (109 other apps)
Automatic Notifications (154 other apps)
Compliance Management (112 other apps)
Data Import/Export (141 other apps)
Data Visualization (102 other apps)
Drag & Drop Interface (110 other apps)
Monitoring (252 other apps)
Permission Management (96 other apps)
Real Time Data (101 other apps)
Real Time Monitoring (127 other apps)
Reporting & Statistics (155 other apps)
Role-Based Permissions (96 other apps)
Third Party Integration (206 other apps)
Workflow Management (132 other apps)

Additional information for Halo Service Desk

Key features of Halo Service Desk

  • Asset Tracking
  • Automated Routing
  • CRM
  • Contract/License Management
  • Help Desk
  • IT Asset Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Network Monitoring
  • Real-time Chat
  • Release & Deployment Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Ticket Management
  • Workflow Configuration
View All Features