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Halo Service Desk
Help desk management solution
(1)
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Halo Service Desk Pricing, Features, Reviews and Alternatives
Halo Service Desk product overview
Price starts from
45
/user
Per month
What is Halo Service Desk?
Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. The platform includes a built-in incident management system, which helps businesses handle incidents, service level agreements (SLAs), and communications through a centralized dashboard.
Typical customers
Platforms supported
Support options
Training options
Halo Service Desk pricing information
Value for money
4.9
/5
7
Starting from
45
/user
Per month
Pricing options
Value for money contenders
Halo Service Desk features
Functionality
4.9
/5
7
Total features
63
5 categories
Most valued features by users
Functionality contenders
Halo Service Desk users reviews
Overall Rating
4.9
/5
7
Positive reviews
100
%
Overall rating contenders
Dennis S.
Information Technology and Services, 1,001-5,000 employees
Used daily for 2+ years
Review source
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Extremely exciting, every time i check on their release notes to see any new feature that they may have released in their continuous releases.
The Software has evolved over years to suit business needs across various business lines and it has blended very well, excelling unbelievably. I enjoy their support especially the feeling that you are the only customer they have. Keep up Halo, the sky is the limit.
The recent re branding majored a lot on Red i prefer blue for service to maintain the cool ambience in the tool.
Stuart B.
Information Technology and Services, 1-10 employees
Used daily for 6-12 months
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The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer. Nothing ever seems too much trouble. Implementing the system can require more planning that some off the shelf products, as there are so many features and links between different areas. You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny.
Fast. Flexible. Reliable. Feature rich. Always evolving. Value for money. Easy to use. Having worked in IT for almost 30 years I've used plenty of IT Helpdesk systems. In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk. I would highly recommend the company and the product.
Not all features in the windows version have ported to the web version yet but we're seeing features added regularly. The mobile app isn't great but the web version works so well I don't really need the app - although I have heard that a new app is being developed.
Carlos H.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!
Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.
I have nothing negative to say about this product
John C.
Telecommunications, 51-200 employees
Used daily for 6-12 months
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We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a...
the support staff and ease of use
we didn't start using it sooner
Wojciech M.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
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We are using this software since 2014, we started with Windows app version and moved to web solution. The support is great, we were never left alone with any problem. We decided to choose NHD from many others solutions and it was good shot !
The Halo service desk gives us ability to have full view for all actions done by our technicians.
Nothing, it's just working ! There is nothing that I can write wrong about Halo.
Halo Service Desk FAQs
Halo Service Desk has the following pricing plans:
Starting from: £45.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Halo Service Desk?
Halo Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Halo Service Desk support?
Halo Service Desk supports the following languages:
English
Q. Does Halo Service Desk support mobile devices?
Halo Service Desk supports the following devices:
Android, iPad, iPhone
Q. Does Halo Service Desk offer an API?
No, Halo Service Desk does not have an API available.
Q. What other apps does Halo Service Desk integrate with?
Halo Service Desk integrates with the following applications:
Microsoft Outlook, Webex Suite, TeamViewer Remote, Microsoft Azure, QuickBooks Online Advanced, Act!, Twitter/X, 3CX, Slack, Microsoft 365, JIRA Service Management, Meta for Business, MSP Manager, ConnectWise Automate, Xero, ConnectWise Cybersecurity Management
Q. What level of support does Halo Service Desk offer?
Halo Service Desk offers the following support options:
Email/Help Desk, Knowledge Base, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)
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