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Halo Service Desk

Help desk management solution

Table of Contents

Is this product right for your business?

Find out with a

Halo Service Desk - 2025 Pricing, Features, Reviews & Alternatives

What is Halo Service Desk?

Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. The platform includes a built-in incident management system, which helps businesses handle incidents, service level agreements (SLAs), and communications through a centralized dashboard.

Halo Service Desk comes with customer relationship management (CRM) functionality, which allows managers to track configuration items, log incidents, and identify issues across the pipeline. Other features include automated escalation rules, notifications, a customizable knowledge base, ticket management, asset management, and more. White-label capabilities enable enterprises to personalize the self-service portal with their own branding using custom colors, themes, and logos. Users can create SLA groups with different timings, priorities, and descriptions to improve response time across service requests.

Halo Service Desk allows managers to gain visibility into open tickets, SLA violations, average resolution times, logged tickets, and more via analytics, graphs and charts. Plus, it supports integration with various third-party applications such as Microsoft Office 365 and Outlook, TeamViewer, Slack, RingCentral, Lansweeper, Xero, Jira, and Sage.

Starting from

/user

Per month

Alternatives with better value for money

Halo Service Desk's features

Features rating:

4.9

(7)

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Activity Tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Assignment Management

(0)

Change Management

(0)

Chat/Messaging

(0)

Collaboration Tools

(0)

Commenting/Notes

(0)

Configurable Workflow

(0)

Configuration Management

(0)

Contract/License Management

(0)

Customer Support

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Customizable Forms

(0)

Customizable Reports

(0)

Customizable Templates

(0)

Dashboard

(0)

Document Management

(0)

Document Storage

(0)

Drag & Drop

(0)

Email Management

(0)

Help Desk Management

(0)

Incident Management

(0)

Issue Auditing

(0)

Issue Management

(0)

Issue Scheduling

(0)

Issue Tracking

(0)

Knowledge Base Management

(0)

Mobile Access

(0)

Monitoring

(0)

Multi-Channel Communication

(0)

Prioritization

(0)

Problem Management

(0)

Procurement Management

(0)

Project Management

(0)

Projections

(0)

Quotes/Estimates

(0)

Real-Time Notifications

(0)

Real-Time Reporting

(0)

Real-Time Updates

(0)

Recurring Issues

(0)

Remote Access/Control

(0)

Reporting & Statistics

(0)

Reporting/Analytics

(0)

Role-Based Permissions

(0)

Rules-Based Workflow

(0)

Self Service Portal

(0)

Service Level Agreement (SLA) Management

(0)

Social Media Integration

(0)

SSL Security

(0)

Support Ticket Management

(0)

Support Ticket Tracking

(0)

Surveys & Feedback

(0)

Tagging

(0)

Task Management

(0)

Task Progress Tracking

(0)

Third-Party Integrations

(0)

Widgets

(0)

Workflow Management

(0)

Halo Service Desk alternatives

Halo Service Desk

4.9

(7)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.9

Value for Money

4.9

Customer Support

5.0

SysAid

4.5

(484)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Tidio

4.7

(464)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Halo Service Desk pricing

Value for money rating:

4.9

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Halo Service Desk integrations (18)

Halo Service Desk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

Chat

Phone Support

FAQs/Forum

24/7 (Live rep)

Training options

Webinars

Live Online

In Person

Documentation

Videos

Halo Service Desk reviews

Overall rating

4.9

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.67/10

Rating distribution

Read all reviews

Halo Service Desk FAQs

Q. What type of pricing plans does Halo Service Desk offer?

Halo Service Desk has the following pricing plans:
Starting from: £45.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Halo Service Desk?

Halo Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Halo Service Desk support?

Halo Service Desk supports the following languages:
English

Q. Does Halo Service Desk support mobile devices?

Halo Service Desk supports the following devices:
Android, iPad, iPhone

Q. Does Halo Service Desk offer an API?

No, Halo Service Desk does not have an API available.

Q. What other apps does Halo Service Desk integrate with?

Halo Service Desk integrates with the following applications:
Microsoft Outlook, Webex Suite, TeamViewer Remote, Microsoft Azure, QuickBooks Online Advanced, Act!, Twitter/X, 3CX, Slack, Microsoft 365, JIRA Service Management, Meta for Business, MSP Manager, ConnectWise Automate, Xero, ConnectWise Cybersecurity Management

Q. What level of support does Halo Service Desk offer?

Halo Service Desk offers the following support options:
Email/Help Desk, Knowledge Base, Chat, Phone Support, FAQs/Forum, 24/7 (Live rep)

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