Halo Service Desk Alternatives &amp; Competitors

(3.9K)

Top features

Audit Trail
5.0
Customer Complaint Tracking
5.0
Voice Mail
5.0

Halo Service Desk user ratings

Functionality

Unique features

Projections
N/A
Monitoring
N/A
Real-Time Reporting
N/A

Pricing

Starting from

$55/month

Value for money

4.2

0.7

4.9

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

freelancer

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Senior SEA Specialist

Categories in common

Features

Total

49

429

63

features in common

49

features in common

Bitrix24 user ratings

Functionality

(877)

Top features

Online Time Tracking
5.0
Drag & Drop
5.0
Social Media Integration
5.0

Halo Service Desk user ratings

Functionality

Unique features

Customizable Reports
N/A
Real-Time Reporting
N/A
Problem Management
N/A

Pricing

Starting from

$61/month

Value for money

4.2

0.7

4.9

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

President

It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.

Delly S.

Telemarketer

Categories in common

Features

Total

59

122

63

features in common

59

features in common

SysAid user ratings

Functionality

(467)

Top features

Knowledge Management
5.0
Approval Process Control
5.0
Service Reporting
5.0

Halo Service Desk user ratings

Functionality

Unique features

Widgets
N/A
Quotes/Estimates
N/A
Projections
N/A

Pricing

Starting from

$79/month

Value for money

4.6

0.3

4.9

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Sales Manager

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Enterprise IT Systems Engineer

Categories in common

Features

Total

51

158

63

features in common

51

features in common

Zoho Desk user ratings

Functionality

(2.1K)

Top features

Customer History
5.0
Workflow Configuration
5.0
Online Forums
5.0

Halo Service Desk user ratings

Functionality

Unique features

Contract/License Management
N/A
Task Progress Tracking
N/A
Procurement Management
N/A

Pricing

Starting from

$14/month

Value for money

4.5

0.4

4.9

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Business Manager

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Manager

Categories in common

Features

Total

50

106

63

features in common

50

features in common

TeamSupport user ratings

Functionality

(847)

Top features

Reporting & Statistics
5.0
Performance Metrics
5.0
Full Text Search
5.0

Halo Service Desk user ratings

Functionality

Unique features

Document Management
N/A
Social Media Integration
N/A
Projections
N/A

Pricing

Starting from

$29/month

Value for money

4.4

0.5

4.9

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Support & QA Analyst

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

CTO

Categories in common

Features

Total

51

130

63

features in common

51

features in common

Freshservice user ratings

Functionality

(584)

Top features

Survey/Poll Management
5.0
Live Chat
5.0
License Management
5.0

Halo Service Desk user ratings

Functionality

Unique features

Procurement Management
N/A
Tagging
N/A
Remote Access/Control
N/A

Pricing

Starting from

$29/month

Value for money

4.4

0.5

4.9

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

Systems Administrator

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

CEO

Categories in common

Features

Total

49

75

63

features in common

49

features in common

InvGate Service Management user ratings

Functionality

(111)

Top features

Service Level Agreement (SLA) Management
5.0
IT Asset Management
5.0
Help Desk Management
5.0

Halo Service Desk user ratings

Functionality

Unique features

Document Management
N/A
Tagging
N/A
Quotes/Estimates
N/A

Pricing

Value for money

4.5

0.4

4.9

What users say about InvGate Service Management's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Senior Technical Program Manager

An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.

OB

Oscar B.

IT Manager

Categories in common

Features

Total

48

112

63

features in common

48

features in common

Freshdesk user ratings

Functionality

(3.3K)

Top features

Problem Management
5.0
Customer Complaint Tracking
5.0
Drag & Drop
5.0

Halo Service Desk user ratings

Functionality

Unique features

Configuration Management
N/A
Projections
N/A
Help Desk Management
N/A

Pricing

Starting from

$15/month

Value for money

4.4

0.5

4.9

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

Verified reviewer

Anonymity request

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Customer Support

Categories in common

Features

Total

57

165

63

features in common

57

features in common

Issuetrak user ratings

Functionality

(188)

Top features

Remote Access/Control
5.0
Incident Management
5.0
Help Desk Management
5.0

Halo Service Desk user ratings

Functionality

Unique features

Social Media Integration
N/A
Quotes/Estimates
N/A
Widgets
N/A

Pricing

Starting from

$26/month

Value for money

4.6

0.3

4.9

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

Verified reviewer

Anonymity request

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

Office Manager

Categories in common

Features

Total

53

177

63

features in common

53

features in common

LiveAgent user ratings

Functionality

4.6

(1.6K)

Top features

Real-Time Monitoring
5.0
Email Templates
5.0
Customer Management
5.0

Halo Service Desk user ratings

Functionality

Unique features

Issue Auditing
N/A
Quotes/Estimates
N/A
Issue Scheduling
N/A

Pricing

Value for money

4.7

0.2

4.9

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

CTO

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Owner

Categories in common

Features

Total

51

112

63

features in common

51

features in common

JIRA Service Management user ratings

Functionality

(680)

Top features

Remote Monitoring & Management
5.0
Issue Management
5.0
Knowledge Management
5.0

Halo Service Desk user ratings

Functionality

Unique features

Drag & Drop
N/A
Task Progress Tracking
N/A
Role-Based Permissions
N/A

Pricing

Starting from

$17.65/month

Value for money

4.3

0.6

4.9

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

manager

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Senior Associate

Categories in common

Features

Total

45

74

63

features in common

45

features in common

Cayzu user ratings

Functionality

5.0

(31)

Unique features

Email Templates
Real-Time Data
Multi-Language

Halo Service Desk user ratings

Functionality

Unique features

Quotes/Estimates
Mobile Access
Task Progress Tracking

Pricing

Starting from

$4/month

Value for money

4.9

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

IT specialist

The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

MS

Marc S.

CEO

Categories in common

Features

Total

51

98

63

features in common

51

features in common

OTRS user ratings

Functionality

(90)

Top features

Prioritization
5.0
Calendar Management
5.0
Assignment Management
5.0

Halo Service Desk user ratings

Functionality

Unique features

Drag & Drop
N/A
Tagging
N/A
Projections
N/A

Pricing

Starting from

$1/year

Value for money

4.4

0.5

4.9

What users say about OTRS's value for money

The user experience with OTRS is amazing. Being able to show all your work to the client is great.

Andre L.

System Analyst

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Technical Coordinator

Categories in common

Features

Total

36

235

63

features in common

36

features in common

Quickbase user ratings

Functionality

(306)

Top features

Business Process Automation
5.0
Real-Time Data
5.0
Activity Tracking
5.0

Halo Service Desk user ratings

Functionality

Unique features

Service Level Agreement (SLA) Management
N/A
Real-Time Notifications
N/A
Issue Tracking
N/A

Pricing

Starting from

$600/year

Value for money

4.1

0.8

4.9

What users say about Quickbase's value for money

It’s feels like 1990 MySpace you have to build it out like we kids with nothing to do but hook up our myspace page. So if you like that then its cool.

RS

Rob S.

Executive Director

Quick & easy to understand- very intuitive. Quickbase support- Their Customer Care team is outstanding and there's a wealth of information available through the webinars, help, knowledge base etc.

Tamika G.

Categories in common

Features

Total

63

187

63

features in common

63

features in common

EcholoN user ratings

Functionality

4.8

(35)

Top features

Document Storage
5.0
Activity Dashboard
5.0
Task Management
5.0

Halo Service Desk user ratings

Functionality

Unique features

No unique features

Categories in common

Features

Total

61

148

63

features in common

61

features in common

ManageEngine ServiceDesk Plus user ratings

Functionality

(212)

Top features

Support Ticket Tracking
5.0
Service Reporting
5.0
Scheduled/Automated Reports
5.0

Halo Service Desk user ratings

Functionality

Unique features

Social Media Integration
N/A
Quotes/Estimates
N/A

Pricing

Starting from

$16/month

Value for money

4.3

0.6

4.9

What users say about ManageEngine ServiceDesk Plus' value for money

Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.

Verified reviewer

Anonymity request

This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.

Mv

Mike v.

Teamlead IT

Categories in common

Features

Total

48

93

63

features in common

48

features in common

SolarWinds Service Desk user ratings

Functionality

(572)

Top features

Activity Tracking
5.0
Compliance Management
5.0
API
5.0

Halo Service Desk user ratings

Functionality

Unique features

Document Management
N/A
SSL Security
N/A
Real-Time Updates
N/A

Pricing

Starting from

$39/month

Value for money

4.5

0.4

4.9

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Support Supervisor

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Sr. IT Specialist

Categories in common

Features

Total

26

44

63

features in common

26

features in common

ServiceTonic user ratings

Functionality

(1)

Unique features

Service Reporting
Content Library
Release Management

Halo Service Desk user ratings

Functionality

Unique features

Mobile Access
Customizable Reports
Commenting/Notes

Categories in common

Features

Total

33

59

63

features in common

33

features in common

IncidentMonitor user ratings

Functionality

3.3

Top features

Self Service Portal
5.0
Reporting/Analytics
5.0
Email Management
5.0

Halo Service Desk user ratings

Functionality

Unique features

Real-Time Reporting
N/A
Multi-Channel Communication
N/A
Drag & Drop
N/A

Categories in common

Features

Total

37

55

63

features in common

37

features in common

ServiceWise user ratings

Functionality

(8)

Top features

Alerts/Escalation
5.0
Task Management
5.0
Real-Time Notifications
5.0

Halo Service Desk user ratings

Functionality