HaloITSM Features

HaloITSM

ITSM solution for managing incidents & assets

4.63/5 (19 reviews)

HaloITSM Feature Summary

  • Asset Tracking
  • Contract/License Management
  • IT Asset Management
  • Knowledge Management
  • Release & Deployment Management
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Ticket Management

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts / Escalation
Approval Process Control
Asset Management
Auditing
Automatic Notifications
Built-In Database
Calendar Management
Capacity Management
Change Management
Collaboration Tools
Communication Management
Compliance Management
Configuration Management
Contact Database
Contract Management
Custom Forms
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Notifications
Event Calendar
Feedback Collection
Incident Management
Issue Management
Knowledge Base Management
Maintenance Scheduling
Password Management
Prioritizing
Problem Management
Project Management
Real Time Data
Reporting & Statistics
Request Routing
Sales Reporting
Search Functionality
Self Service Portal
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
User Management
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts / Escalation
Approval Process Control
Asset Management
Auditing
Automatic Notifications
Built-In Database
Calendar Management
Capacity Management
Change Management
Collaboration Tools
Communication Management
Compliance Management
Configuration Management
Contact Database
Contract Management
Custom Forms
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Notifications
Event Calendar
Feedback Collection
Incident Management
Issue Management
Knowledge Base Management
Maintenance Scheduling
Password Management
Prioritizing
Problem Management
Project Management
Real Time Data
Reporting & Statistics
Request Routing
Sales Reporting
Search Functionality
Self Service Portal
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
User Management
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts / Escalation
Approval Process Control
Asset Management
Auditing
Automatic Notifications
Built-In Database
Calendar Management
Capacity Management
Change Management
Collaboration Tools
Communication Management
Compliance Management
Configuration Management
Contact Database
Contract Management
Custom Forms
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Drag & Drop Interface
Email Notifications
Event Calendar
Feedback Collection
Incident Management
Issue Management
Knowledge Base Management
Maintenance Scheduling
Password Management
Prioritizing
Problem Management
Project Management
Real Time Data
Reporting & Statistics
Request Routing
Sales Reporting
Search Functionality
Self Service Portal
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
User Management
Workflow Management
Visit WebsiteCompare App

HaloITSM Feature Reviews

19 reviewers had the following to say about HaloITSM's features:

Stella Kabiru

Customer Support By nethelpdesk

2019-09-18

It is good for a small medium enterprise

Pros

The ability to easily pullout reports even when they is alot data to export

Cons

Nethelpdesk software one cannot be able to randomly search a ticket using key words that were used by the client when logging in the site

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jayne Knight

Cost effective IT Service Management Software

2019-06-11

Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.

Pros

All contact with the customer can be done direct from the ticket meaning there's a full audit trail throughout the life cycle of the ticket.

Cons

The technicians stats don't update immediately when you access the stats function - you have to wait a few minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Pamela O Toole

What I think of Net Helpdesk

2019-03-04

We moved away from another ticket management system which had too many features for our needs, and was more designed for CRM.

Pros

The simplicity of the tickets and ease of reporting

Cons

The complexity of adding new customer details after they have logged a ticket

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan Mills

Alchemy Helpdesk Software Usage

2017-01-06

NHD after 6 years has provided great support, valuable functionality and a vision for integrated helpdesk and workflows.

Pros

Mobile, web client.

Cons

Contract types are fiddly to setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering HaloITSM

ITIL certified.

Source: Capterra
Helpful?   Yes   No
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Jacob Welsh

Slick web application with excellent support

2019-10-15

We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features.

Pros

NetHelpDesk (specifically the web app variant) is a slick, modern and powerful ticket management system, unlike the vast majority of its competitors it has a very clean interface, which in turn is customization.

Cons

For the most part the system is excellent, a few small cons: Configuration can be quite repetitive, as the solution is primarily rule based, so you find yourself entering lots of rules which are slightly different from each other, if at any point you decide to overhaul something like your priority matrix, but with a little thought during implementation, you should only need to do this once.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Sixsmith

A great helpdesk ticketing and tracking system

2019-01-29

Keeping track of hours used on contracts is simple and allows us to easily and accurately bill our customers.

Pros

It is very easy to use with a very user friendly interface that is adaptable to suit our needs. The reporting function is also simple to use and you can create your own bespoke reports.

Cons

Can look to be a little bit overwhelming at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Hayward

NHD - Simply Great!

2017-01-05

Ticket management is so easy, as are the web interface for end users, and mobile interface for technicians.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Martin Hall

Helpdesk Software

2017-02-21

Again I must say the staff are extremely nice AND helpful all of the time.

Pros

Feature rich Easy to use interface

Cons

Can be complicated setup Can be a lot of ways to achieve the same outcome so finding the right working practice can be tricky

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul MacLeod

Multi Function

2017-01-06

Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Wendy Decker

Best Service Desk Software

2020-06-17

We have HR, Payroll, Workforce Management, Product Support, and Employee Experience teams all fielding requests from Halo.

Pros

Things like adding an action button, a new ticket type, or a workflow are super easy.

Cons

I'd love if the knowledge base was a bit more robust, like having a life-cycle for articles, being able to truly have an internal KB for agents that could also have FAQ lists, and maybe some extra security options for who can see some of the KB articles on the end user side (restricting something to say, managers only or an AD group or something like that).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anthony Cartwright

Servicedesk management

2019-01-07

The NetHelpDesk team are always on hand to support and consistently go the extra mile to ensure we are getting the most from the product.

Pros

Recently moved to the web interface and all the team are finding it extremely intuitive to work with.

Cons

Very little, other than limited native integration with other products that we utilise.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Max Matacchioni

Best Help desk software to-date!

2019-06-12

Fantastic!!!

Pros

A nice dashboard that shows help desk stats.

Cons

Can be a little tricky to configure. We opted to get NHD to setup and configure it for us, well worth the extra money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Hill

Second to None

2018-10-04

The NetHelpDesk team have been extremely friendly and willing to help with anything we have asked for to make sure the software was tailored to our exact specifications.

Pros

NetHelpDesk has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Render

NetHelpDesk where have you been all my life?

2019-01-25

The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations.

Pros

I can not rate this product highly enough; the software has come on leaps and bounds since I first started using it and arguably the most noticeable improvement is the optional to use swish web interface which is easy on the eye, performs quickly and is fully customisable to your brand, colour schemes etc.

Cons

The only negative I have at present is that not all functionality in the NHD client is available in the Web Portal - however this is on the development roadmap and will be imminently factored in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Owen Williams

Feature Rich and a Great User experience

2019-12-12

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pros

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Cons

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shane Catney

The single best service desk on the market. Period.

2019-03-29

Great service desk, great price and a super team! What more could you want?

Pros

The system is powerful, easy and incredibly customisable!

Cons

Because you get so much functionality with the software, it can take a while to integrate. But we just used the consultancy services they offer to do the set up for us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ross Kearns

really good, made things so much easier

2016-11-29

The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together.

Pros

After sales support, Cross department use, integration with other programs

Cons

haven't found any yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Oluwafemi Majiyagbe

Innovative Helpdesk Software.

2019-10-15

resolving, reducing and solving problems encountered daily. and finding long lasting solutions to some of the company's frequent IT & Maintenance issues.

Pros

The software is easy to use , and accessible to you anywhere at any giving time of the day.

Cons

haven't find any at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Grant Donald

NetHelpDesk review

2019-01-17

NetHelpdesk is a one stop shop for all our service desk needs and allows us to manage and meet our clients' expectations.

Pros

Easy of use and in line with ITIL

Cons

No major issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more