Halp Pricing, Features, Reviews & Comparison of Alternatives

Halp

Ticketing, powered by your Slack conversations

5.0/5 (1 review)

Halp overview

What is Halp?

Halp is a conversational ticketing platform designed specifically for internal operations teams. Halp users include operational support teams, who use Halp to streamline account provisioning, password resets, keyboard replacements, and a variety of internal requests.

With Halp, users can use a simple emoji reaction to turn direct messages into a trackable ticket. Tickets can also be created using a slash command with customizable forms to help categorize requests.

Once a ticket has been requested, it appears in a private triage channel where teams can assign, edit and reply to tickets directly in Slack. This reduces context switching, resulting in faster response times and happier employees. Tickets can also be automatically routed to Facilities, HR, and other teams using Halp's powerful workflow automation engine.

Employees receive updates about their tickets in direct messages. From there, they can provide more details, answer questions, close their own tickets, and rate their experience.

Halp functions as a standalone ticketing system, or it integrates directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems.
www.halp.com

Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Halp screenshot: Slack messages in public or private channels can be marked with the ticket or custom emoji and turned into a trackable ticket.Halp | Introducing HalpHalp screenshot: Agents and admins can create custom fields to track the values of different properties on ticketsHalp screenshot: Reduce context switching and capture requests where people are already communicating with you. Halp screenshot: Ticket rules can result in a ticket being routed to a different triage channel based on a specific conditionHalp screenshot: Halp has a new “App Home” experience in Slack!
App Home is a great way for anyone (Agents and End-users alike) to quickly find tickets that they may need to take action on or reference.

Halp reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.0
  5.0
  5.0
Randy Tanenhaus

Great Product, Great People.

Used daily for 6-12 months
Reviewed 2020-01-09
Review Source: Capterra

Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.

Pros
I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.

Cons
They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Halp pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Halp offers a 14-day free trial, after which their self-serve pricing starts at $25/agent/month.

Team tier: $25 per helpdesk agent per month

Professional tier:$50 per helpdesk agent per month

Enterprise tier: please contact Halp

Halp features

Collaboration Tools
Third Party Integration

API (320 other apps)
Access Control (111 other apps)
Activity Dashboard (159 other apps)
Activity Tracking (89 other apps)
Alerts / Escalation (80 other apps)
Application Integration (75 other apps)
Auditing (92 other apps)
Automatic Notifications (128 other apps)
Compliance Management (77 other apps)
Data Import/Export (111 other apps)
Data Visualization (75 other apps)
Drag & Drop Interface (99 other apps)
Monitoring (212 other apps)
Real Time Data (88 other apps)
Real Time Monitoring (98 other apps)
Reporting & Statistics (115 other apps)
SSL Security (76 other apps)
Workflow Management (103 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Halp

Key features of Halp

  • Customer Data Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • Reporting/Analytics
View All Features

Benefits

• Halp automates ticketing workflows by recognizing an emoji and command in Slack.
• Improve reporting by quickly creating tickets in Slack.
• Ticket updates are synced with real-time Slack interface.
• Quickly assign tickets to appropriate teams and channels.
• Customize Halp settings according to team preferences.