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Halp
Ticketing, powered by your Slack conversations
(3)
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Halp Pricing, Features, Reviews and Alternatives
Halp FAQs
Halp has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Halp?
Halp has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Halp support?
Halp supports the following languages:
English
Q. Does Halp offer an API?
No, Halp does not have an API available.
Q. What other apps does Halp integrate with?
Halp integrates with the following applications:
Jira, Zapier, Microsoft Teams, Slack, Zendesk Suite
Q. What level of support does Halp offer?
Halp offers the following support options:
FAQs/Forum, Chat, Email/Help Desk, Knowledge Base, 24/7 (Live rep)
Halp product overview
What is Halp?
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more.
Key benefits of using Halp
- Improve reporting by quickly creating tickets in Slack.
- Ticket updates are synced with real-time Slack interface.
- Quickly assign tickets to appropriate teams and channels.
- Customize Halp settings according to team preferences.
Typical customers
Platforms supported
Support options
Training options
Not sure about Halp? Compare it with a popular alternative
Starting from
15
Per month
Usage Based
Starting from
45
/user
Per month
Halp pricing information
Value for money
5.0
/5
4
Starting from
15
Per month
Usage Based
Pricing options
Value for money contenders
Halp features
Functionality
4.3
/5
4
Total features
44
10 categories
Most valued features by users
Functionality contenders
Halp users reviews
Overall Rating
5.0
/5
4
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.25/10
4
0
0
0
0
Overall rating contenders
Victor B.
Construction, 201-500 employees
Used daily for less than 6 months
Review source
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Halp has been a great transition for us from a basic helpdesk@ shared mailbox. It's great value for money and inexpensive for what it does--we look forward to seeing how the product grows and how we will end up using it as we grow.
Halp made it super easy to set up our team to start processing tickets and most importantly helping our internal customers. The Microsoft Teams interface is slick, and since we're all on it, people are enjoying being able to directly interact with helpdesk resources through Teams. It was quick to setup and intuitive for us and our end users. We like the search interface's speed for helping us find similar issues and get up to speed quickly.
It's still pretty basic: reassigning a ticket in Teams isn't possible (use the web interface), it handles message attachments poorly, and sometimes we still have to dig out the original email that came into our helpdesk account to figure out what the request is about. No macro/frequently used text support.
Randy T.
Health, Wellness and Fitness, 501-1,000 employees
Used daily for 6-12 months
Review source
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Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.
I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.
They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.
Hoey C.
Consumer Services, 201-500 employees
Used daily for 1-2 years
Review source
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Our employees communicate almost explicitly in Slack. This has allowed us to provide an easy way for our employees to ask for help which has vastly improved our employee IT support satisfaction rates. We also us halp to provide our employees with custom request forms which makes it simple for them to make requests for equipment needs, etc.
Our ability to handle IT support issues quickly in conversation mode has enabled us to provide a much higher level of service to our employees. Halp enables our team to easily collaborate on support requests and provide curated solutions (Answers) to our employees to help them solve IT issues quickly.
There are a few features that are lacking that would help our team provide better support: automatic form field syncing, shared triage channels between Slack Connect instances and customizable satisfaction surveys
An S.
Logistics and Supply Chain, 501-1,000 employees
Used daily for less than 6 months
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The fact that HALP is integrated into Teams - a platform that the business I, along with much of the business world works on makes it one of the best ticketing systems I have used. The HALP team is constantly improving the product is a nice bonus. It is much cheaper than comparative ticketing solutions. Good looking UI.
There is a specific feature that I would like to see in future updates: the ability to save views (tickets assigned to a certain agent, tickets with a certain status) to your HALP profile
Common Halp comparisons
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