Help Desk Migration Features

Help Desk Migration

Online help desk data migration service

4.84/5 (102 reviews)

Competitor Feature Comparison

3PL Management
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Application Management
Approval Process Control
Audit Management
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Barcoding/RFID
Business Process Automation
Business Process Control
CRM
Calendar Management
Client Portal
Collaboration Tools
Collaborative Development
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Cost Tracking
Custom Development
Customer Database
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Dictionary Management
Data Extraction
Data Import/Export
Data Mapping
Data Migration
Data Modeling
Data Replication
Data Storage Management
Data Transformation
Database Conversion
Demand Forecasting
Deployment Management
Document Management
Document Storage
Drag & Drop
ERP
Email Management
Employee Database
Fleet Management
Forms Creation & Design
Forms Management
Graphical User Interface
HR Management
Import/Export Management
Incident Reporting
Integrations Management
Inventory Management
Knowledge Base Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Development
Multi-Location
Multiple Programming Languages Supported
No-Code
Onboarding
Order Management
Order Processing
Performance Metrics
Pre-built Templates
Preview Functionality
Procurement Management
Project Management
Projections
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Reporting
Records Management
Relational
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Forecasting
Self Service Portal
Shipping Management
Single Sign On
Sourcing Management
Status Tracking
Supplier Management
Task Management
Task Progress Tracking
Task Scheduling
Templates
Third Party Integrations
Transaction History
Transportation Management
Vendor Master Data Management
Vendor Payment
Visual Modeling
Warehouse Management
Web App Development
Web Forms
Web/Mobile App Development
Work Order Management
Workflow Configuration
Workflow Management
Learn moreCompare App
3PL Management
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Application Management
Approval Process Control
Audit Management
Audit Trail
Barcoding/RFID
Business Process Automation
Business Process Control
CRM
Calendar Management
Client Portal
Collaboration Tools
Collaborative Development
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Cost Tracking
Custom Development
Customer Database
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Dictionary Management
Data Extraction
Data Import/Export
Data Mapping
Data Migration
Data Modeling
Data Replication
Data Storage Management
Data Transformation
Database Conversion
Demand Forecasting
Deployment Management
Document Management
Document Storage
Drag & Drop
ERP
Email Management
Employee Database
Fleet Management
Forms Creation & Design
Forms Management
Graphical User Interface
HR Management
Import/Export Management
Incident Reporting
Integrations Management
Inventory Management
Knowledge Base Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Development
Multi-Location
Multiple Programming Languages Supported
No-Code
Onboarding
Order Management
Order Processing
Performance Metrics
Pre-built Templates
Preview Functionality
Procurement Management
Project Management
Projections
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Reporting
Records Management
Relational
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Forecasting
Self Service Portal
Shipping Management
Single Sign On
Sourcing Management
Status Tracking
Supplier Management
Task Management
Task Progress Tracking
Task Scheduling
Templates
Third Party Integrations
Transaction History
Transportation Management
Vendor Master Data Management
Vendor Payment
Visual Modeling
Warehouse Management
Web App Development
Web Forms
Web/Mobile App Development
Work Order Management
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
3PL Management
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Application Management
Approval Process Control
Audit Management
Audit Trail
Barcoding/RFID
Business Process Automation
Business Process Control
CRM
Calendar Management
Client Portal
Collaboration Tools
Collaborative Development
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Cost Tracking
Custom Development
Customer Database
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Data Dictionary Management
Data Extraction
Data Import/Export
Data Mapping
Data Migration
Data Modeling
Data Replication
Data Storage Management
Data Transformation
Database Conversion
Demand Forecasting
Deployment Management
Document Management
Document Storage
Drag & Drop
ERP
Email Management
Employee Database
Fleet Management
Forms Creation & Design
Forms Management
Graphical User Interface
HR Management
Import/Export Management
Incident Reporting
Integrations Management
Inventory Management
Knowledge Base Management
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile Development
Multi-Location
Multiple Programming Languages Supported
No-Code
Onboarding
Order Management
Order Processing
Performance Metrics
Pre-built Templates
Preview Functionality
Procurement Management
Project Management
Projections
Purchase Order Management
Purchasing & Receiving
Real Time Data
Real Time Reporting
Records Management
Relational
Reminders
Reporting & Statistics
Reporting/Analytics
Sales Forecasting
Self Service Portal
Shipping Management
Single Sign On
Sourcing Management
Status Tracking
Supplier Management
Task Management
Task Progress Tracking
Task Scheduling
Templates
Third Party Integrations
Transaction History
Transportation Management
Vendor Master Data Management
Vendor Payment
Visual Modeling
Warehouse Management
Web App Development
Web Forms
Web/Mobile App Development
Work Order Management
Workflow Configuration
Workflow Management
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Help Desk Migration Feature Reviews

25 reviewers had the following to say about Help Desk Migration's features:

Greg G.

Great product !

2019-07-22

Almost perfect ;-)

Pros

Almost everything is migrated, no data is lost.

Cons

- It's not possible to import Zendesk tags unfortunately - Ideally all activities imported would have been attributed to "customer success" Team on my new CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrei K.

Good specialized migration service. Helped me to migrate from Freshdesk to Zendesk.

2017-12-06

Pretty easy and powerful.

Pros

The team even have made a quick product update to meet my needs in real time!

Cons

Service seems a bit overpriced Field mapping is a bit confusing User fields import not supported Some fields also were not supported

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thank you, Andrei, for your feedback! We will do our best to improve user experience.
We wish you all the best!

Kind regards,
Steve

Read more
Laurie V.

Did Exactly What we Needed

2020-06-11

The process was very painless -- we explained what we needed, the team worked with us to provide exactly the service we required, and the migration itself happened with the click of a button. Highly recommended.

Pros

This was by far the easiest way to move our data from one CRM to another.

Cons

Payment is made through a third party website, and took longer than usual to process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thank you for your kind words, Laurie!

Read more
Chelsea B.

Amazing Customer Support

2020-08-10

Amazing experience - would recommend to anyone needing to migrate ticket data.

Pros

The support team was incredibly responsive, and helped out all along the way - fast to reply each time I had a question.

Cons

There were no cons - they made it really easy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony W.

Help Desk Migration Review

2020-02-17

We used Help Desk Migration to move from the Zoho Desk Support Platform over to the Zendesk Support Platform as we wanted to restart with a fresh interface and something that was more customizable and programmable.

Pros

The software was easy to use and we were able to migrate all our data in less than 4 hours which was really good assuming we had over 5,000 records of tickets, companies, organizations, etc.

Cons

I didn't have complete control over my migration, I can see why however it just meant that a few things were more confusing, it would be good If I could set defaults for assignee's automatically, but it all worked out in the end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jesse P.

Worked like a dream

2018-11-07

Pros

The software saved me from hours of inputting data into a spreadsheet to then send to Connectwise to hope I did it all right and that the data gets imported.

Cons

The interface would show failures but not tell you what was wrong just that someone would be reaching out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Many thanks for your review, Jesse!
Wish you all the best!

Read more
Karthik B.

Best CRM migration tool available in the market

2018-09-18

I researched a lot to find a feasible and easy to use CRM migration tool for migration of data from Zendesk to Freshdesk.

Pros

- Customisations available. - Requires less manual efforts - Great customer support

Cons

- Expensive - Data retrieval is slow ----

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Changing ticketing systems is always painfull, but this made it easy!

2019-01-14

It saved me countless hours trying to either manually copy articles or look for ways to export and import tickets.

Pros

Totally automated. Easy tools for field mappings.

Cons

It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Many thanks for your review!
Your experience is valuable!
Could you contact us directly, so we could improve our process with your help?

Read more
Carol S.

This product was perfect for helping us migrate our support ticketing software!

2020-02-14

We migrated from Zendesk to Hubspot for our ticketing software.

Pros

The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.

Cons

The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gauthier E.

Migration from Oracle Cloud to Zendesk. A smooth transition.

2018-05-03

Maintaining our old data accessible for our CS agents.

Pros

Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.

Cons

Our custom logics were not compatible with the automated import feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thank you, Gauthier!
I wish you and Thule Group all the best!

Kind regards,
John

Read more
Jojo S.

Easy to use & outstanding support

2020-03-12

Made our data migration from Desk to Zendesk a lot easier.

Pros

Ease of use and outstanding support, they have been very responsive throughout the process.

Cons

Cost is a little bit high as we were charged per record to be imported

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter J.

Exactly what I needed

2020-07-17

Pros

It was easy to use and set up the mapping of the data migration.

Cons

Not a big problem but we needed to plan around an unknow extract then import timeframe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(E-Learning company, 11-50 employees)

Quick and Painless

2020-02-18

Our alternative option was using the APIs, but HDM allowed us to get additional information that we would not have been able to access via the API.

Pros

I liked how simple it was to set up the migration.

Cons

The lack of customization for the CSV option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris J.

Migration from Samanage to FreshService. Simple, straight forward and a massive time saver!

2018-03-15

Pros

Help Desk Migration were able to customise our import to ensure that everything was mapped correctly with no loss of data.

Cons

No major issues. We did had some minor teething problems, but this was dealt with professionally and promptly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Dear Chris!
Thank you for your testimonial!

We wish you and your company all the best!

Kind regards,
John

Read more
Anonymous
(Primary/Secondary Education company, 501-1000 employees)

Kayako Legacy > Freshservice - straightforward process, happy result

2019-04-18

End result was pleasing, I got all my data

Pros

Saved me a lot of time and aggravation.

Cons

Limited flexibility in migration settings. This didn't make much difference to the end result (which was great), but I would have liked to have more visibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Many thanks for your review!

Read more
Jason M.

Highly recommended

2017-11-15

Imported 6 years of support for us.

Pros

Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk.

Cons

Timezones are a bit further out from us (PST) but always responsive when we needed. Had a small problem paying for the service via 2Checkout but we worked it out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thank you, Jason!
We are very happy to have you as a client!

Read more
Samuel N.

Great customer support and time saving

2019-12-13

Very positive with a great customer support team.

Pros

The customer support was excellent and always readily available. The time-saving benefits of using this service were also great.

Cons

The migration service took quite some time (over 24hours), but this was understandable given the amount of data that was being migrated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thank you for your feedback, Samuel!

Read more
Alfred D.

My Migration was a relatively good success

2018-12-04

Pros

Ease of transitioning from Zendesk to JIRA

Cons

migrating is not seamless. some data missing from tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thank you, Alfred!

Regard,
Natalia

Read more
Jordan U.

Full-featured Migration Tool

2018-12-07

The ability to completely transfer all data, along with current statuses and custom fields, was integral in saving many man hours or losing historical data.

Pros

Ease of use, price, functionality, and their support team was very quick to respond!

Cons

I really don't have any cons about the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Giulia L.

Easy

2020-03-03

Pros

Very good customer support and easy to migrate data.

Cons

nothing - was pretty straightforward to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom M.

Saved a ton of time, at a fraction of the cost

2019-12-21

Pros

It migrated most of the important data we needed, from Intercom to Zendesk, saving us a tremendous amount of time, and the cost was a fraction of what we had been quoted by other similar services.

Cons

There was a hiccup with making a payment, and a "failure" the first time we tried with migration of our conversations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Piera Niilá S.

Migrated from Live Agent to Zendesk

2018-02-20

I could migrate all important data to our new system, with minimum job.

Pros

Good support. During test migration everything did not work. Support contacted me and offered to fix all the issues.

Cons

Can't think of any. Maybe the price was a bit expensive, but considering that the development team had to make some adjusments to the implentation it was well wort it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thank you, Piera!
It was a pleasure to help you with the data migration!

Read more
David B.

Great solution

2020-03-19

Pros

Ease of use, quick population and mapping of data.

Cons

None. The solution worked as advertised.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thanks, David!

Read more
Ryan S.

Masterful help desk migration in just a few steps

2020-08-13

The migration hung up a few times, but that was due to API limits on both the source and destination apps.

Pros

Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class.

Cons

There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela N.

Zendesk to Hubspot

2020-04-05

Great - regular feedback and good interaction

Pros

We did the migration between the software packages, and while it ran the team interacted letting us know of issues and concerns that arose. All data was saved

Cons

Time it took but honestly not sure that would have been prevented - over 2.5 days for us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Help Desk Migration


Thank you, Angela!

Read more