helppeople Cloud Features

helppeople Cloud

Spanish helpdesk solution for small to large businesses

5.0/5 (1 review)

helppeople Cloud Feature Summary

  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Contract/License Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Service Level Agreement (SLA) Management
  • Workflow Configuration

Competitor Feature Comparison

API
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Change Management
Compliance Management
Configurable Workflow
Configuration Management
Contract Management
Customizable Branding
Customizable Reporting
Document Storage
Email Integration
Help Desk Management
IT Asset Tracking
Incident Management
Inventory Management
Issue Management
Knowledge Base Management
Multi-Channel Communication
Performance Reports
Personalized Profiles
Portfolio Management
Problem Management
Project Management
Projections
Requirements Management
Rules-Based Workflow
SLA Management
Self Service Portal
Social Media Integration
Status Reporting
Summary Reports
Supplier Management
Support Ticket Management
Support Ticket Tracking
Training Management
Workflow Management
Learn moreCompare App
API
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Change Management
Compliance Management
Configurable Workflow
Configuration Management
Contract Management
Customizable Branding
Customizable Reporting
Document Storage
Email Integration
Help Desk Management
IT Asset Tracking
Incident Management
Inventory Management
Issue Management
Knowledge Base Management
Multi-Channel Communication
Performance Reports
Personalized Profiles
Portfolio Management
Problem Management
Project Management
Projections
Requirements Management
Rules-Based Workflow
SLA Management
Self Service Portal
Social Media Integration
Status Reporting
Summary Reports
Supplier Management
Support Ticket Management
Support Ticket Tracking
Training Management
Workflow Management
Visit WebsiteCompare App
API
Alerts / Escalation
Asset Lifecycle Management
Asset Management
Change Management
Compliance Management
Configurable Workflow
Configuration Management
Contract Management
Customizable Branding
Customizable Reporting
Document Storage
Email Integration
Help Desk Management
IT Asset Tracking
Incident Management
Inventory Management
Issue Management
Knowledge Base Management
Multi-Channel Communication
Performance Reports
Personalized Profiles
Portfolio Management
Problem Management
Project Management
Projections
Requirements Management
Rules-Based Workflow
SLA Management
Self Service Portal
Social Media Integration
Status Reporting
Summary Reports
Supplier Management
Support Ticket Management
Support Ticket Tracking
Training Management
Workflow Management
Visit WebsiteCompare App

helppeople Cloud Feature Reviews

1 reviewers had the following to say about helppeople Cloud's features:

Anonymous
(Hospital & Health Care company, 1001-5000 employees)

E pero encía con Help People

2018-11-16

The people of both companies are working together to fulfill the proposes and goal fixed with the tool.

Pros

Reduce steps to do the IT control specially with hardware and licenses with workstations and inventory

Cons

To better the treacebility of the implementation to assure the client is doing well the tho ha with the product

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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