Hosted Graphite vs Serviceaide Comparison

Overview

Hosted Graphite is a monitoring solution for dev teams to collect data from their apps and servers, presenting this data...

ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(18)

5

4

3

2

1

14

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.4

(22)

5

4

3

2

1

10

10

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Their service is friendly, and offers useful suggestions on how to make my queries better when I reach out to them.
I add in a few lines of code in my app, point the metrics to Hosted Graphite and I look like a hero to my client. Makes me look good, makes my client look good, I'm sticking with it.
We had some issues managing our own graphite instance so we're very happy using HostedGraphite. The built in statsd and grafana are great.

Pros

We are very pleased with the overall product capability, ease of use, and feature rich environment.
Simple and effective product, great value for the business with easy adaptation and good additives.
Strong ITIL based solution at a truly affordable price. I am an advisor for other companies and will recommend this product everytime.

Cons

In the era of devops, limitation of team members does not work well, I prefer all of my team members to have access to the monitoring.
But with all the weird port numbers, odd dependencies, obscure programs and commands, something always breaks.
Having said that, it's a real pain to build and monitor.

Cons

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.
Currently we're worried about the performance and availability.
Due to the customization there are a lot of options so some times you get lost in menus due to so many options.
  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features10
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Applications Management
  • Auditing
  • Automatic Notifications
  • Chat
  • Configurable Workflow
  • Custom Fields
  • Customizable Branding
  • Drag & Drop Interface
  • Full Text Search
  • Incident Management
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Permission Management
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On
  • User Management
  • Visual Analytics
  • Total features19
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Applications Management
  • Auditing
  • Automatic Notifications
  • Chat
  • Configurable Workflow
  • Custom Fields
  • Customizable Branding
  • Drag & Drop Interface
  • Full Text Search
  • Incident Management
  • Knowledge Base Management
  • Mobile Integration
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Permission Management
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Single Sign On
  • User Management
  • Visual Analytics

Integrations

  • Total integrations10
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations3
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hosted Graphite vs. Serviceaide

See how Hosted Graphite and Serviceaide stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.