Hosted Graphite vs VIZOR HelpDesk & Assets Comparison

Overview

Hosted Graphite is a monitoring solution for dev teams to collect data from their apps and servers, presenting this data...

VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$3.00/yr.year
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(18)

5

4

3

2

1

14

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.0

(1)

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Their service is friendly, and offers useful suggestions on how to make my queries better when I reach out to them.
I add in a few lines of code in my app, point the metrics to Hosted Graphite and I look like a hero to my client. Makes me look good, makes my client look good, I'm sticking with it.
We had some issues managing our own graphite instance so we're very happy using HostedGraphite. The built in statsd and grafana are great.

Pros

Cons

In the era of devops, limitation of team members does not work well, I prefer all of my team members to have access to the monitoring.
But with all the weird port numbers, odd dependencies, obscure programs and commands, something always breaks.
Having said that, it's a real pain to build and monitor.

Cons

  • Vendor responds to reviews
  • Last review4 years ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features10
  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Application Integration
  • Applications Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Automatic Notifications
  • Barcode Support
  • CRM Integration
  • Change Management
  • Chat
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Forecasting
  • Full Text Search
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Location Tracking
  • Monitoring
  • Multiple Data Sources
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Vendor Management
  • Widgets
  • Workflow Management
  • Total features60
  • "What If" Scenarios
  • 360 Degree Feedback
  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Application Integration
  • Applications Management
  • Asset Management
  • Assignment Management
  • Auditing
  • Authentication
  • Automatic Notifications
  • Barcode Support
  • CRM Integration
  • Change Management
  • Chat
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Escalation Management
  • Event Triggered Actions
  • Forecasting
  • Full Text Search
  • HIPAA Compliance
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Location Tracking
  • Monitoring
  • Multiple Data Sources
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduled Reporting
  • Self Service Portal
  • Single Sign On
  • Subscription Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integration
  • Vendor Management
  • Widgets
  • Workflow Management

Integrations

  • Total integrations10
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Total integrations4
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Hosted Graphite vs. VIZOR HelpDesk & Assets

See how Hosted Graphite and VIZOR HelpDesk & Assets stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.