iLert Features

iLert

Website monitoring software for managing incidents

4.6/5 (10 reviews)

iLert Feature Summary

  • Alerts/Notifications
  • Availability Testing
  • Communications Management
  • FTP Monitoring
  • IT Incident Management
  • Incident Reporting
  • Network Diagnosis
  • On Call Scheduling
  • Real-time Scheduling
  • SLA Monitoring
  • Uptime Reporting

Competitor Feature Comparison

API
Alerts / Escalation
Analytics
Automated Scheduling
Automatic Notifications
Calendar Management
Call Monitoring
Chat
Communication Management
Compliance Management
Email Alerts
Email Notifications
Event Logs
IVR / Voice Recognition
Incident Management
Instant Messaging
Maintenance Scheduling
Mobile Alerts
Monitoring
Multi-Location
Performance Metrics
Push Notifications
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Receiving
Reporting & Statistics
Scheduling
Single Sign On
Third Party Integration
Uptime Monitoring
Learn moreCompare App
API
Alerts / Escalation
Analytics
Automated Scheduling
Automatic Notifications
Calendar Management
Call Monitoring
Chat
Communication Management
Compliance Management
Email Alerts
Email Notifications
Event Logs
IVR / Voice Recognition
Incident Management
Instant Messaging
Maintenance Scheduling
Mobile Alerts
Monitoring
Multi-Location
Performance Metrics
Push Notifications
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Receiving
Reporting & Statistics
Scheduling
Single Sign On
Third Party Integration
Uptime Monitoring
Visit WebsiteCompare App
API
Alerts / Escalation
Analytics
Automated Scheduling
Automatic Notifications
Calendar Management
Call Monitoring
Chat
Communication Management
Compliance Management
Email Alerts
Email Notifications
Event Logs
IVR / Voice Recognition
Incident Management
Instant Messaging
Maintenance Scheduling
Mobile Alerts
Monitoring
Multi-Location
Performance Metrics
Push Notifications
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Receiving
Reporting & Statistics
Scheduling
Single Sign On
Third Party Integration
Uptime Monitoring
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Mobile apps

iOS App


0 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

iLert Feature Reviews

9 reviewers had the following to say about iLert's features:

Abdullah Tahir

A solid product for on-call duty

2020-10-15

This requires a complex level of customization of notifications & alerts, and ilert works perfectly.

Pros

. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.

Cons

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Hi Abdullah,
Thank you very much for taking the time to review iLert. I'm glad to hear that you like our deep integration with Zabbix, our on-call management features, and our in-depth reporting.

Regarding editing on-call schedules: a major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned and thanks again. Birol

Read more
Kaan .

Uptime monitoring and advanced alerting

2020-08-06

We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues.

Pros

Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Cons

Would love to have a reminder when an on-call shift starts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Kaan - thank you very much for taking the time to leave us a review and for being an iLert customer for such a long time. It is great to hear that iLert helps your company to increase uptime for your customers. Reminders for on-call shifts will be available later this year. Thanks again, Birol

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Michael Vdb

Easy automation to set up an on-call schedule

2020-08-11

Pros

iLert is perfectly compatible with our monitoring software by just generating an API. Setting up the on call schedules is very easy and can be done in advance.

Cons

It basically has all the functionalities we need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Hi Micheal, thanks for taking the time to review iLert. We really appreciate it and we're glad that you were up and running with iLert in no time. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help!
Thanks again, Birol


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Heike Köppen

Quick customer response, easy to use and competitive pricing

2020-07-29

Pros

We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves.

Cons

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Hi Heike, thank you very much for taking the time to review us and we are happy to hear that you were up and running quickly with iLert. Thanks also for your suggested features. A postmortem feature is something we are currently discussing and might include in our roadmap. I will make sure to reach out to you personally, once things become concrete. Birol

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Sascha Thinius

Good, flexible solution with a wide range of Integration s

2020-10-07

I get what i need, fast

Pros

They build a working Integration for our incident Ticket system in days

Cons

Found no real cons, Picking the right supporter on a smal Screen is a little tedious

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Sascha, Thank you for taking the time to leave a review. Glad to hear that you like our speed in responding to new integration requests. Birol

Read more
Stephen Cassar

iLert - All what we were looking for

2020-10-08

Pros

We wanted an easily configurable alerting system that can interface with our various systems to send us critical alerts via a telephone call and/or sms . ilert filled in this gap perfectly as it had all the desired options especially setting up a schedule for our on call roster .

Cons

I really cant pin point something we didnt like as it has all the desired features we were looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Hey Stephen,
Thank you very much for taking the time for leaving a review. Glad to hear that you like the simplicity of iLert and that you were up & running quickly. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol

Read more
Bryan Riddle

Ilert solves on-call duty management

2020-10-15

As long as my phone is on, I'll get alerted. User experience is very convenient

Pros

I like that, once your on-call schedule is set up, it takes no effort at all to organize everything

Cons

The timeline.js implementation for managing on call duty needs work I don't like that you have to manually save your changes by clicking the save button, very 2010 I don't like that you have to click save twice when there are gabs in the schedule

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Hey Bryan,
Thank you for taking the time to review iLert. A major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned. Birol

Read more
Kenneth Strubbe

Need to be in control even when you should be enjoying life? Buy iLert!

2020-08-11

Very good!

Pros

We could get rid of our own SMS alerting implementation which required more maintenance.

Cons

It wakes me at night in case of "emergencies", but working as intended ;-).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Hi Kenneth, thank you for taking the time to leave a review. We're glad to hear that you were able to cut costs by replacing your in-house alerting solution with iLert. Birol

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Stefan Hierlmeier

Fire and reliable

2020-08-13

We use it for automatic callouts for operating our customer environments and a lot of them are very important for our customers as they operate around the world

Pros

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Cons

Nothing to add here, I love such a product!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from iLert


Hi Stefan, thank you so much for taking the time to leave a review. We really appreciate it and we're flattered to have you and your company among our first customers. I'm glad to hear that iLert is helping you to drive results and provide 24/7 support to your customers around the globe. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol


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