Infor CloudSuite EAM Features

Infor CloudSuite EAM

Enterprise asset management

3.43/5 (21 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Asset Accounting
Asset Library
Asset Lifecycle Management
Asset Planning
Asset Tracking
Audit Management
Audit Trail
Barcode / Ticket Scanning
Barcode Printing
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard Creation
Data Import/Export
Depreciation Management
Disposal Management
Document Management
Document Storage
Electronic Signature
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Fixed Asset Management
GPS
Historical Reporting
IT Asset Management
IT Asset Tracking
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Job Management
Key & Lock Management
Kitting
Label Templates
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Parts Management
Predictive Maintenance
Preventive Maintenance
Procurement Management
Product Identification
Purchase Order Management
Purchasing & Receiving
Remote Access/Control
Reorder Management
Reporting/Analytics
Requisition Management
Reservations Management
Role-Based Permissions
Scheduling
Search/Filter
Serial Number Tracking
Service History
Software License Management
Supplier Management
Tagging
Task Scheduling
Technician Management
Third Party Integrations
User Management
Warehouse Management
Warranty Tracking
Work Order Management
Workflow Management
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API
Access Controls/Permissions
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Asset Accounting
Asset Library
Asset Lifecycle Management
Asset Planning
Asset Tracking
Audit Management
Audit Trail
Barcode / Ticket Scanning
Barcode Printing
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard Creation
Data Import/Export
Depreciation Management
Disposal Management
Document Management
Document Storage
Electronic Signature
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Fixed Asset Management
GPS
Historical Reporting
IT Asset Management
IT Asset Tracking
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Job Management
Key & Lock Management
Kitting
Label Templates
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Parts Management
Predictive Maintenance
Preventive Maintenance
Procurement Management
Product Identification
Purchase Order Management
Purchasing & Receiving
Remote Access/Control
Reorder Management
Reporting/Analytics
Requisition Management
Reservations Management
Role-Based Permissions
Scheduling
Search/Filter
Serial Number Tracking
Service History
Software License Management
Supplier Management
Tagging
Task Scheduling
Technician Management
Third Party Integrations
User Management
Warehouse Management
Warranty Tracking
Work Order Management
Workflow Management
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API
Access Controls/Permissions
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Asset Accounting
Asset Library
Asset Lifecycle Management
Asset Planning
Asset Tracking
Audit Management
Audit Trail
Barcode / Ticket Scanning
Barcode Printing
Barcode Recognition
Barcoding/RFID
Billing & Invoicing
Calendar Management
Calibration Management
Check-in/Check-out
Compliance Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Dashboard Creation
Data Import/Export
Depreciation Management
Disposal Management
Document Management
Document Storage
Electronic Signature
Energy Management
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Management
Fixed Asset Management
GPS
Historical Reporting
IT Asset Management
IT Asset Tracking
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Job Management
Key & Lock Management
Kitting
Label Templates
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Order Management
Parts Management
Predictive Maintenance
Preventive Maintenance
Procurement Management
Product Identification
Purchase Order Management
Purchasing & Receiving
Remote Access/Control
Reorder Management
Reporting/Analytics
Requisition Management
Reservations Management
Role-Based Permissions
Scheduling
Search/Filter
Serial Number Tracking
Service History
Software License Management
Supplier Management
Tagging
Task Scheduling
Technician Management
Third Party Integrations
User Management
Warehouse Management
Warranty Tracking
Work Order Management
Workflow Management
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Infor CloudSuite EAM Feature Reviews

16 reviewers had the following to say about Infor CloudSuite EAM's features:

Fraz A.

Verified Reviewer

Sold product with limitless possibilities to cater business needs

2020-07-29

Ability to handle more and more data with an intention to provide most meaningful depiction of the input data in order to handle the reporting requirements at the time when output from the system is desired from the stakeholders and it always performs the task to the utmost satisfaction.

Pros

Whenever we talk about an ERP solution that is reliable and trustworthy Infor EAM will always secure a spot in the list, with an immense strength and options of catering Enterprise Asset management with the help pf concrete reporting and easy to use layout in order to satisfy customer needs at every hour.

Cons

Dull interface and limited dashboard options and theme also needs some improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Electrical/Electronic Manufacturing company, 10001+ employees)
Verified Reviewer

Maintaining assets in an organization in efficient way

2020-08-24

Automate EAM user access review and auto grant MRC/ORG access for Admin user group.

Pros

In EAM, we can properly maintain assets and calculate financial depreciation for fixed asset management. Screen designer is helpful to identify the related tables.Grant access to users based on specific user group.

Cons

I think it is bit difficulty to understand the process / functionality for new users, once we understand the process it is helpful and user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Erik A.

Unreasonably expensive and hard to use

2019-10-24

EAM has many technical functions, but since it's very hard and unlogical to use and administrate, you will probably end up with an expensive system that nobody wants to use = inadequate data in. A system with poor/inadequate data is a waste of money.

Pros

-Filter functions in all list are good.

Cons

. - Text that is documented in comment fields is not even searchable. - High risk of (always) having to hire specialists/consultants for creating reports, setting up and updating values in the system because many things (even basic stuff) requires you to code SQL from scratch. - Expensive upgrades.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Michael B.

Overly complex in use

2018-02-15

KISS - Keep It Simple and Stupid for CMMS!!!

Pros

Inventory management of parts across multiple locations was strong.

Cons

Individual users were at a loss of what to do for WO's.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
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Craig M.

EAM CMMS for small to mis sise businesses

2016-12-07

EAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes.

Pros

Tons of features and structures for Asset management and inventory control

Cons

A little on the pricey side can be a little overwhelming at first

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Infor CloudSuite EAM

Start out with a simple hierarchy and drill down as you go

Source: Software Advice
Helpful?   Yes   No
Read more
Scott B.

Innovation without customization!

2014-11-11

Pros

The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.

Cons

At this time, I have no real complaints.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering Infor CloudSuite EAM

Look at factors beyond cost alone. Many companies are now offering asset management solutions that are comparable in dollar value but are not as easy to implement or do not provide the base functionality of Infor EAM. Other innovations, such as energy management, alert management, and mobile, provide enhanced business solutions that improve day-to-day operations well beyond your high-level requirements checklist.

Source: Software Advice
Helpful?   Yes   No
Read more
John F.

Eam review for maintenance department

2019-04-12

Due to infinite customisation if lots of resourcing is not put in at the start to ensure the rollout goes smoothly, huge difficulty’s will happen. I would not recommend this software for a maintenance department.

Pros

Data driven- lots of fields to customise. managers, IT, procurement love it.

Cons

Designed by people with no real maintenance world experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Software Advice
Helpful?   Yes   No
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Josh G.

Not User Friendly

2017-05-09

Pros

I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.

Cons

Creating custom reporting is next to impossible without customer service creating it for you. Data is little more than spreadsheet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
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Peter S.

Tied up to Consultants

2019-10-31

The overall experience of infor EAM is that ist very competent vithe a lot of functionality, but its to hard to learn for the users and you are forever tied up to the need of consultants both to configure the system and create reports and kpi's, it's also very expensive.

Pros

Infor EAM offers a lot of functionality and report possibilities.

Cons

The system is not very user friendly, expensive and the configuration/customization of the system is complex and you will most likely need proffesional consultans during the whole lifcycle of this system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
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Trevor S.

EAM Review

2015-08-24

Pros

EAM is extremely user friendly.

Cons

My only issue is finding techs that are available when reports need to be setup or issues arise.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering Infor CloudSuite EAM

My recommendations would be to make sure to hire a consultant like Digital Thinker to come in and set the program up. They will be able to integrate EAM with the programs you are currently using.

Source: Software Advice
Helpful?   Yes   No
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Syed H.

Infor EAM with Sapphire Systems has improved our business immensely

2015-02-12

They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Barry W.

Verified Reviewer

Used for over 6 years

2019-01-24

Pros

Ability to integrate all of our inventory, purchasing, equipment and work history

Cons

Quotation process is very good, but somewhat cumbersome and time consuming

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Grant B.

An Excelent and Customizable product that is easy to use yet powerful

2014-12-02

Pros

This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.

Cons

The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

7/10

Recommendations to others considering Infor CloudSuite EAM

Determine what it is you want from the software and how much customization you feel you are going to need. Make sure that you have a technical staff large enough to handle setting up custom grids, which require database scripting knowledge. Make sure that when you begin setting up EAM you have a good handling of how you organization's asset structure will be produced and test out that structure before rolling out to users.

Source: Software Advice
Helpful?   Yes   No
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Anonymous
(Computer Software company, 51-200 employees)
Verified Reviewer

Best EAM Software Available

2018-12-27

Best EAM program I have ever used or implemented.

Pros

The product is very reasonable to install and configure for use right out of the box. The program has a very nice look and menu structure. Admins are able to make changes to the system without writing any code or scripts. It will be able to manage assets, inventory, purchasing, preventive work order scheduling, and work order history.

Cons

The upload and import process takes a while to get familiar with.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Chris T.

Dull UI

2019-09-23

Pros

Function rich and intuitive. Provide good navigation around the system.

Cons

Dull, boring and somewhere messy UI. Text too small.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
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Boris f.

Good software but very new user difficult.

2017-06-07

The software is good but needs some changes.

Pros

The good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.

Cons

It is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more