Instabug Features List

Instabug Reviews

Instabug

In-app feedback & bug reporting for mobile apps

4.65/5 (55 reviews)
1,733

Instabug Feature Summary

  • Filtering
  • Action item tracking
  • Backup log
  • Debugging
  • Bug tracking
  • Single sign on
  • Customizable reporting
  • Exception reporting
  • Exceptions management
  • Automatic notifications
  • Automatic device recognition
  • Customer activity reporting
  • Customer analysis
  • Feedback collection
  • Feedback management
  • Customer support tracking
  • Multiple user accounts
  • API availability
  • Bug reporting
  • Crash reporting
  • In app deedback
  • Screenshot annotations
  • Screen recording
  • User steps
  • User profiles
  • Network logging
  • View hierarchy
  • Forwarding and rules
  • Assigning
  • Multiple team members
  • Environment details
  • Surveys & feedback
  • Incident management
  • Third party integration
  • Performance reports
  • Real time notifications
  • Automatic lead distribution
  • Chat
  • Chat functionality
  • Instant messaging
  • Data capture and transfer
  • Reporting & statistics
  • Alerts / escalation
  • Video support
  • Graphical data presentation
  • Custom fields
  • Contact history
  • Filtered views

IT Management Feature Comparison

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Drag & Drop Interface (77 other apps)
Monitoring (172 other apps)
Projections (59 other apps)
Real Time Data (64 other apps)
Real Time Monitoring (70 other apps)
Real Time Reporting (53 other apps)
Reporting & Statistics (49 other apps)
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Third Party Integration (95 other apps)
User Activity Monitoring (48 other apps)
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Competitor Feature Comparison

Mobile apps

iOS App


12 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

See all Android Apps

Instabug Feature Reviews

25 reviewers had the following to say about Instabug's features:

Muhammad Mongy

friendly UI, discover the bugs immediately and develop your app on time

2017-08-31

Real time feed back with statistics dashboard

Pros

Cross platform app makes it easy for developers to access real user feed back in a wide segment and help them work in improvements with statistics graphs to make their app perfect for all of the users

Cons

The cost may be somehow a problem for start-ups but once you improve your app and reach more people your instabug experience for sure will worth the cost but may be more plans for startups will be good to help in business growth

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Yasmany Cubela Medina

Entry point for your customers feedback

2018-03-13

A lot of feedback from our beta-testers allowing us to fix bugs, improve and even rework features before hit the final users

Pros

Integrations with third party platforms like jira for task control and slack for communication

Cons

The UI, i think it can be cleaner, with some useful dashboard reports that can gave you insights right away

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Atef Hares

I used instabug sdk for Android, it't a great service foe bug reporting and integration is very easy

2017-08-31

Fasy and easy way for bug reporting and user engagement.

Pros

The integration process, features especially the user engadgment feature, also service quality is great, and customer support is very helpful!

Cons

I think the web interface needs more ui enhancement and more ux improvement, so we can easily reach required parts and also it needs to be more clearer and not to be very crowded!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ayman Eldessouki

easy and functional

2017-08-30

Pros

The most easy way to test and report bugs evenue accedintal bugs not considering versions / device /time and other time consuming data

Cons

The most easy way to test and report bugs evenue accedintal bugs not considering versions / device /time and other time consuming data but needs more tool tips

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Instabug


Thank you Ayman! You can find more info about users through our User Profiles.

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Sam George Carey

Having been recommended Instabug, we have found the app easy to use and the team approachable

2018-01-30

Pros

Being at MVP stage, we want to know suggestions and issues real-time and instabug allows us to do this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ahmed Tohamy

the best beta testing tool for mobile so far.

2018-03-05

I delivered 2 Apps using it for beta testing, Swift 3 and React Native... it was an awesome experience using instabug with developers and product managers.

Pros

that it doesn't have to be a crash to be reported, comments and video recording...

Cons

the dashboard UI, but it's not really a big deal.. it's easy to use but it's not beautiful to look at.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ahmed Mostafa

It was a very good experience to integrate instabug

2017-08-30

Instabug is definitely the most painless way to get feedback from users/beta testers , with 1 line of code, I can enjoy reporting bugs

Pros

The bug and errors detecting is magnificent and it's developer friendly, the integration is very easy and the statistics dashboard is easy to read

Cons

The prices are high, the free trial period is very short and , You can add a free plan for users with less features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Instabug


Thank you Ahmed for your review :)

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Harmandeep Singh

It is great to gather information

2018-04-16

Pros

It has a pretty good chat feature, so report can be send with photos, screenshots and logs.

Cons

It requires some more improvements on the dashboard UI. It is a bit on the pricey end, it has a free trial for sometime though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Derek Homer

Easy to pickup

2018-01-30

Easily able to get easy overviews of the bugs our users have encountered

Pros

Really easy for me to pick up and start using, focusing on the actual problems we are solving without having to struggle with adopting a new tool.

Cons

in order to fit an existing workflow (that involves other tools) I wanted to export and/or view the info in several ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sital Mistry

Generally positive, has been very useful for customers trying to reach us.

2018-02-13

Pros

- Easy to integrate - Easy to use mostly - Provides good information on customer setup to assist in debugging issues

Cons

- Buggy, users report bug tool crashing

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Instabug is a great tool for tracking bugs and customer experience

2018-03-13

Instabug helps us connect with our users quickly to learn/know about bugs as soon as they crop up, as well as making sure we can fix issues as fast as possible.

Pros

Relatively easy to integrate with mobile apps, and 3rd parties platforms like freshdesk.

Cons

The price tiers are not friendly to small teams and seem geared more toward large organizations with high budgets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
tori marsh

The team are very attentive and supportive

2018-03-16

Lots of benefits from being able to see useful information at a glance to reference numbers & dashboard content

Pros

Ease of use and information available. Chat feature is helpful and ability to see screenshots & recordings from users when issues are reported.

Cons

The only concern is sometimes reports or chat alerts don't get to the inbox immediately and are not seen straight away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Evgeny Aleksandrov

Great tool to gather detailed reports

2018-02-06

Pros

Ease of sending bug report from app user - with photos, videos, networking and (especially important) custom logs.

Cons

Duplicates of same issue that are hard to group and handle - clutters integrations in Slack and JIRA

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Nabil Rostom

I use it for testing feature releases and client feedback. Absolutely love it.

2018-02-15

Pros

User friemdly interface.

Cons

No app yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 51-200 employees)

a peace of cake integration and great user experience

2017-11-21

notifications about bugs and crashes with great admin panel to see statistics and other great things also I can chat with my user and he can help me by suggesting improvements

Pros

it let's the user chat with me as a developer send me feedback with screen shots and comments and for sure sending me bugs and statistics

Cons

I think that the user may not notice that this great feature is available to him to use should alert the user by another way in addition to the existing one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Instabug


Hey there! Thank you very much for reviewing Instabug :)

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mohamed noaman

I heard about the startup and was very excited to use it so i downloaded it and started to explore

2017-08-30

Pros

Ease of integration and the extensible SDK that allows for a very customized integration of the bug reporting software into a developer's application

Cons

I don't like so much the support, they take too many times to answer to some questions, Instabug need to improve that things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Instabug


Thank you Mohamed for your review :)

Read more
Mohamed El Zarei

It was an overall good experience

2018-03-01

Pros

It was a breeze to integrate basic instabug functionality in our android application for the course project.

Cons

The web interface is very laggy - not responsive enough - and needs some work to be better other than that nothing else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

instabug is one of the most useful integerations to us.

2018-03-14

fixed bugs

Pros

the simplicity of integrating the software to the code regardless how big the code is or how complicated.

Cons

i think there ought to be better ways to get the average user to report a bug instead of only a selected group or the tech savvy users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Willis Pinaud

We built the solution for Unity based on your native plugins - it's useful to get feedbacks

2018-03-13

Pros

Getting feedbacks from customer Getting feedbacks from QA team Getting network logs to check the backend interaction

Cons

The solution is not integrated with Unity out of the box The solution doesn't work in VR, it opens a normal activity which is not stereo

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mohamed Anwar

magical , powerful and helpful SDK

2017-10-06

Pros

the shake feature is very helpful to use for mobile phone normal users , all the have to do is just shake their phones to report any thing the want

Cons

the pricing for small startups somehow big to pay monthly, I know the price for features we use is good but for startups may make some problems, I think you need to make some packages for them with the more good offer

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Super easy tool for mobile app bug reporting

2018-05-11

Bug reporting and user feedback.

Pros

I can also have live conversations with my users, which is extremely important for our business growth.

Cons

I don't like how expernsive it is for the gold package. They only give you four team members and I'd like to have more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Bug reporting has never been easier and cooler.

2018-06-04

Pros

I like their latest tools for product managers which are really helpful to get feedback not just report bugs.Also shake-to-report feature is very cool and that you are able to send screen shot or even record voice note to be attached with the bug report.

Cons

The price needs to get down a little bit to let everyone able to use it in their start-ups as they are just starting out.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Jeremy Memmott

Super easy to use

2018-04-11

Pros

Instabug has a light feel, clean interface, super user friendly Clean, and starts off with cheap monthly prices.

Cons

Lacks categorization features, kinda clunkey and feels like beta at some points in time, but this is offset with support and getting a response and help quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mostafa Ibrahem

telling the developer that his software has some bugs with easy way was fantastic just move ur hand!

2018-03-04

crash report , contact the users

Pros

I like the ability to contact the user who has reported the bug and the ability/ease at which you are able to share information.

Cons

The cost , it's really problem in the first launching the app just it the obstacle in the software .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Maryam Sayed

2018-03-04

I used to test variety of deferent application

Pros

Easy of use User experience variety of features continues support extend of trial time I have used one of instabug products specially that one , connects beta testers with developers

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more