InvGate Assets Features

InvGate Assets

Asset Management & Software License Management

4.61/5 (76 reviews)

InvGate Assets Feature Summary

  • Agent & Agent-Free Discovery
  • Change Management
  • Endpoint Security
  • Financials & Lifecycle Management
  • IT Asset Inventory Management (CMDB)
  • Limitless Reporting Capabilities
  • Purchase Order Management
  • Remote Desktop Control
  • Software Deployment
  • Software License Management
  • Software Metering
  • USB Port Blocking

IT Management Feature Comparison

Most popular features of all IT Management apps

API (310 other apps)
Access Control (103 other apps)
Activity Dashboard (149 other apps)
Activity Tracking (80 other apps)
Alerts / Escalation (75 other apps)
Application Integration (72 other apps)
Auditing (93 other apps)
Automatic Notifications (121 other apps)
Collaboration Tools (76 other apps)
Data Import/Export (108 other apps)
Data Visualization (69 other apps)
Drag & Drop Interface (93 other apps)
Monitoring (209 other apps)
Real Time Data (86 other apps)
Real Time Monitoring (95 other apps)
Real Time Reporting (73 other apps)
Reporting & Statistics (106 other apps)
SSL Security (76 other apps)
Third Party Integration (142 other apps)
Workflow Management (96 other apps)

InvGate Assets Feature Reviews

25 reviewers had the following to say about InvGate Assets's features:

Robert Applebee's

Invgate brings ITSM and ITAM together cohesively

2017-03-12

Invgate is a solution that pushes the boundaries of technology with HTML developed application platform, intuitive out of the box real-time dashboard reporting.

Pros

Out of the box real-time reporting and analytics.

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Rene Melchers

Quick to get started with excellent support. Easy to use with added functionality.

2018-06-22

The tracking and management if service desk requests and updates to the users as to status. Dashboard reports to continually monitor performance.

Pros

Electronic workflows with forms management allows us to incorporate many business approval processes into a user request.

Cons

Possibly more built in dashboard reports to work from that can be quickly adapted rather than start form scratch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Matias Heluani

Easy implementation with powerfull reports and an always ready support team!

2019-02-08

Help our company in the enrollment, monitoring and administration of all assets.

Pros

The alarms and reports are one of its strengths

Cons

An app to capture data from mobile devices and then be able to incorporate them into the tool is missing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Fernanda Anchorena

Verified Reviewer

Robust tool

2016-01-18

The licensing feature allows you to efficiently manage all your license and reduce costs.

Pros

With Invgate Assets you manage everything: - Licensing Management - ITIL - Finance reporting - Fraud control

Cons

We are very happy with the tool. IT makes your life simpler.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Rene Melchers

Excellent interface and easy to configure and understand.

2017-08-16

Good customer service and support to date and easy to work with.

Pros

Multi-Departmental support and workflow design interface.

Cons

Nothing at this time. Still a relative new user and have not yet used all of its features nor come across any major concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Warehousing company, 51-200 employees)

Service Desk has made our support manageable

2019-10-23

Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed.

Pros

-Very good end-user experience -Never miss a request -Integration with JIRA -Application integration (widgets)

Cons

-Setup is tedious -Getting the correct permissions for all agents/users is a frustrating experience -Somewhat confined to canned reports with little customization

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Collin Farmer

Great Ticketing Solution

2017-01-25

They're constantly providing feature updates, but need to pay more attention to expanding on reporting, the current metrics and dashboards aren't very intuitive.

Pros

Good Customer Portal Customer Satisfaction Ratings Gamification

Cons

Knowledge Base layout is great Workflows are subpar, even just a basic onboarding workflow is hard to build out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering InvGate Assets

Definitely get InvGate Assets, the two together can be a powerful tool

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Wholesale company, 51-200 employees)

Quick Deployment and functional

2018-04-24

Asset tracking and monitoring. Software detection.

Pros

The asset deployment is easy to use and does it through group policy or direct involvement.

Cons

However that is on us cause we haven't talked to their amazing customer support yet on how to get this working. Monitoring doesn't tell you when a server is offline, and this might be an issue for some.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diego Albrand

In the company and in my area were very pleased with the product and I

2016-01-15

Pros

What is the most used part of reports of incident resolution time.

Cons

we had to generate some inquiries out of the product such as searches for text in message bodies.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

8/10

Recommendations to others considering InvGate Assets

excellent fast and agile with good after-sales technical support

Source: Software Advice
Helpful?   Yes   No
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Fernando Majcher

Organize the work and give us greater control of the solutions.

2019-10-03

Pros

Optimize our working time.

Cons

We could not find an automatic report by mail with the detailed summary of all the work separated by admin users.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori Lewis

Service Desk organizes our day.

2019-09-18

There are many reports available, and customizable.

Pros

The product creates ticket automatically from emails and phone calls.

Cons

My tech support users do not have as much access as I would like them to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Martin Dalceggio

Great solution.

2018-07-23

more control over the user request, more users happy, more business value added.

Pros

you can add a simple workflow in seconds or a complex one in minutes. is easy put your own process to work.

Cons

More integration with Office 365 will be necessary soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Campilongo

Usability at its best

2019-03-12

We reduce telephone calls, improving the speed of response, through the use of the knowledge base.

Pros

The best thing that Service Desk has is its dashboard and knowledge base.

Cons

As a point to improve, I would incorporate project management for those requirements that require more time and resources.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Hoth

InvGate is very easy to use for both helpdesk and end users. It doesn't try to be a Swiss army knife

2018-04-17

Organization, problem tracking, time management

Pros

Its simplicity. In looking at similar software packages I found that there were just too many features, too many things crammed into one software. I also found them to be very inflexible, wanting you to run your help desk their way. Their support has been great.

Cons

My only problem is that although InvGate supports SSO through Office 365, they do not have an integrated app within MS Azure. Several other service desk software's do and it makes the login by end users seamless. There is little documentation on how to set it up and it took a little trial and error to get it working so that users can click the "Log In with Office 365" button but it would be so much nicer if there was an Azure app so that it could be added to the O365 launch pad and clicking on it took you right into the service desk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JUAN FRANCISCO MARTINEZ

A reliable and powerful tool for the organization, has facilitated communication with users

2018-07-23

Pros

The dashboard allows a simplified view of the operation of the day Knowledge base to help users AD integration is easy to configure

Cons

It´s not easy configurate multiproperty or support groups, the granularity of the tool complicates a process that should be simple

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Irving Osuna

The best IT inventory program

2015-08-28

A very robust tool, the reports are great and it's very easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Fernando Majcher

is a very good product that optimizes the time in solving complaints and problems of users.

2019-02-17

InvGate Service Desk, is a very good product that optimizes the time in solving complaints and problems of users.

Pros

The ease which the user can enter a problem, and the work order that allows.

Cons

The reports that can be generated with the system are impractical and visually poor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Craig Engleman

Great value for the money

2018-06-28

We are able to integrate several departments together into one solution and to take care of all of our in-house forms with Invgate.

Pros

My employer and I reviewed several solutions and none of them combined the level of features with affordability like Invgate. The workflow solution was a game changer for us.

Cons

Some of the setup could benefit from being a little easier to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Dover

InvGate Service Desk Review

2017-06-16

InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.

Pros

Affordable Easy to setup Ability to use variables when creating a ticket Ability to add observers and collaborators to a ticket Easy to do things like reassign and escalate

Cons

No Due Date field unless you use SLAs No ability to delete a comment or edit a comment If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket When printing out a lit of tickets for a user, the font is so small, it's hard to read.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

satisface to use a easy software

2018-07-16

Pros

provides stability in the ejecution process, the time customer support its satisfactory its is softwate that is kept in constant updates

Cons

the relationship Price vs Product it's not agreement. the report module its very complicate to use and configure, dara extraction is complicated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Guillermo Mazzoni

Easy to set up. Navigating is easy with large buttons and text.

2017-06-07

Pros

has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.

Cons

Charts could be improved as well as user interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Ariel Zarember Calequi

We use this product from its first versions

2018-07-06

Quickly know all the assets and software installed in the organization.

Pros

What I like the most is the simplicity of installation and how fast it starts to get data from the assets connected to the network.

Cons

What I like least is the management of licenses and contracts, related to the linking of installed software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sourabh Belekar

Easy to use service request tool.

2018-04-22

This tool made raising service requests and tracking them easy.

Pros

Popular request section helps you to find and raise request for frequently used services. All service requests are categorized nicely and are convenient to find by browsing through categories.

Cons

Search often returns irrelevant results. Overall UI of the can be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Patricio Salas

Simple and very easy to use.

2015-08-05

It is possible to build a service catalog to meet "IT requirements" and "non-IT requirements" and automate workflows, tasks and reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Moriones

Innovative functionality with social network format, totally intuitive.

2019-02-13

We implemented Service Desk on 02/01/2019, after 6 months of definitions, and tests. We are currently managing with nominal and concurrent licenses. The process included the evaluation of 5 suppliers. The satisfaction survey of our users is very good.

Pros

The support of the Invgate team and its partners during the project was excellent. The hardware requirements are minimal, the performance in the testing has been fantastic, as has the migration process. The support is constantly taking suggestions for improvements and working on them.

Cons

The reports could be improved, and some behaviors between tickets and workflows could be differentiated (in some cases you can not differentiate behaviors between both as the detail of the mail that is sent to the users).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more