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InvGate Service Desk vs Alloy Navigator Comparison

Overview

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features...

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(71)

5

4

3

2

1

49

18

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

(44)

5

4

3

2

1

24

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Pros

I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians.
The ease of use, ability to customize the software to our needs and the fantastic support we receive.
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it.

Cons

Have not had any issues or complaints that are of any major concern. Possibly more built in dashboard reports to work from that can be quickly adapted rather than start form scratch.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
It assigns multiple tickets that have no relation to each other to your service requests.

Cons

The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
If you have no teams at all, individuals can be overwhelmed as their are many features to this application.
We have been using Alloy for over 13 years and have no plans to change.
  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features66
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Barcode Scanning
  • Barcode Support
  • Benchmarking
  • Billable Hours Tracking
  • Budget Control
  • CRM Integration
  • Calendar Management
  • Catalog Management
  • Categorization
  • Change Management
  • Change Order Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Portal
  • Employee Reward Programs
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Gamification
  • Graphical Workflow Editor
  • HIPAA Compliance
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Productivity Reporting
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Request Assignment
  • Request Routing
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Self Service Portal
  • Single Sign On
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timer
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features144
  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Analytics
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Authentication
  • Auto-Responders
  • Automatic Backup
  • Automatic Lead Distribution
  • Automatic Notifications
  • Availability Indicator
  • Barcode Scanning
  • Barcode Support
  • Benchmarking
  • Billable Hours Tracking
  • Budget Control
  • CRM Integration
  • Calendar Management
  • Catalog Management
  • Categorization
  • Change Management
  • Change Order Management
  • Charting
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Custom Fields
  • Custom Forms
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Dispatch Management
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Portal
  • Employee Reward Programs
  • Employee Self Service
  • Escalation Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Forecasting
  • Forms Management
  • Gamification
  • Graphical Workflow Editor
  • HIPAA Compliance
  • Help Desk Management
  • History Tracking
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Lead Assignment
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Online Catalog
  • Online Forums
  • Performance Reports
  • Permission Management
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Product Catalog
  • Productivity Reporting
  • Project Management
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Recurring Tasks
  • Reminders