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InvGate Service Desk vs Ant My ERP Comparison

Overview

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features...

Ant My ERP is a cloud-based solution that helps businesses manage administrative operations related to inventory, enterprise...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(71)

5

4

3

2

1

49

18

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5.0

(10)

5

4

3

2

1

10

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users.
Product is easy to understand and looks great – mobile view is best in class.
Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.

Pros

You have to be ready to to change some of your processes for better. ANT my ERP have a great team to support you, ready to walk the extra mile to help you out.
Definitely recommend the same, and its very easy and got a lot of features that other ERP systems do not have. Simple, clean, and easy to monitor.
Then there is auto generated billing to all of our clients which helps the team to do the work more effectively in lesser time.

Cons

Have not had any issues or complaints that are of any major concern. Possibly more built in dashboard reports to work from that can be quickly adapted rather than start form scratch.
Getting the correct permissions for all agents/users is a frustrating experience. Somewhat confined to canned reports with little customization.
It assigns multiple tickets that have no relation to each other to your service requests.

Cons

Certain things which are necessary such as Sr no can be annoying because not all products have them. Delivery process is little complicated.
Make no mistake, deploy a new ERP in your company it's a big move. At first, it takes some extra time to get used to it.
Invoicing is also sometimes difficult. Still not out on IOS as an app.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features66
  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Budget Control
  • CRM Integration
  • Change Management
  • Clock In / Out
  • Collaboration Tools
  • Commenting
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract Management
  • Cost Tracking
  • Custom Fields
  • Custom Forms
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Delivery Tracking
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • Graphical Workflow Editor
  • HR Management
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Knowledge Base Management
  • Lead Generation
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Office Directory
  • Order Management
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Time Tracking
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Retail Inventory Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timesheets
  • Vendor Managed Inventory
  • Work Order Management
  • Workflow Management
  • Total features51
  • API
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Application Integration
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Management
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Budget Control
  • CRM Integration
  • Change Management
  • Clock In / Out
  • Collaboration Tools
  • Commenting
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract Management
  • Cost Tracking
  • Custom Fields
  • Custom Forms
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Delivery Tracking
  • Dispatch Management
  • Disposal Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Management
  • Employee Reward Programs
  • Employee Self Service
  • Equipment Tracking
  • Escalation Management
  • Feedback Collection
  • Feedback Management
  • Forecasting
  • Gamification
  • Graphical Workflow Editor
  • HR Management
  • IT Asset Tracking
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Knowledge Base Management
  • Lead Generation
  • Lead Management
  • Location Tracking
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Communication
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Office Directory
  • Order Management
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Prioritizing
  • Problem Management
  • Project Time Tracking
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Retail Inventory Management
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Scheduling
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timesheets
  • Vendor Managed Inventory
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations6
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations1
  • Asana
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • NetSuite
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

InvGate Service Desk vs. Ant My ERP

See how InvGate Service Desk and Ant My ERP stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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